The Service Program
Review of The Service Program Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About The Service Program
The Service Program Screenshots
The Service Program Features
The Service Program Integrations
Customer Reviews
See why people love The Service Program
Joshua R.
Verified UserChemicals · 11-50 employees
Amazing program!! :)
So far I love it alot it makes keeping track of the work that we do very easy.
- The customer service is amazing as well the system is very easy to use
- :)
Only con I have is I hope the actual app comes out soon, sometimes when the technicians use the web page they have some issues
Switched From
They wanted us to pay nearly 3x more then the price we were initially paying
Walter T.
Verified UserUtilities · 11-50 employees
A Program That Works for You.
I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing.
- The information flows back and forth between the program and our accounting software
- ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers
- That the online version is still evolving
Switched From
Service Titan made it very difficult to use from the office side. It changed names around to suit their way of doing things and created double entries for all invoicing.
Why they chose it
"We had used The Service Program prior and really liked it. We originally switched as they were still in the process of creating the online version and the operations manager did not want to wait."
Leonard C.
Verified UserA spread sheet manipulator that is not flexible & will work if you conform to their way of operation
This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.
Cherylyn S.
Verified UserConstruction · 2-10 employees
Time Saving Software
Time, scheduling, employee time, sub contractor job entry just to name a few
- It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc
- What isn't there to love
- Initial cost
- But, I did appreciate the terms worked out and well worth the money
Switched From
Our company used Qxpress for over 6 years and then they were taken over by another company. After, giving it a good try for over a year. It just wasn't working. First, You can't have 2 bosses when you are using a very specific financial software system. This was a problem. It also seemed as soon as one glitch was fixed another appeared. It just became to time consuming for us.
Kelley R.
Verified UserConsumer Services · 11-50 employees
Best routing program out there
We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.
- Taking our paper door tags digital has been amazing
- The training and customer support has made learning how to use and operate this program a breeze
- I couldn't be happier about the change
There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen
Switched From
The company was doing away with the original software we started with. Their new version had too many missing components that we needed, so we sought out alternative options.
Why they chose it
"I was impressed with the demonstration videos and the salesman who eventually sold me on the product. He took the time to tell and show me what the program could do and how it could serve my needs. Having a salesman that is familiar with and confident in the product he sells is key to any sale."
Tammy S.
Verified UserChemicals · 51-200 employees
AWESOME PROGRAM
Verified reviewer
- i like that they set it up based on our needs
- they have been great to work with
- i highly recommend
- I have nothing to complain about
- again very happy with them
jeff f.
Verified UserAccounting · 2-10 employees
Outstanding Product
For the past 12 years I have used this software, I have been more than satisfied with not only the Service Program but the customer service/tech support as well. The only very minor problems I have had with the program was due to my lack of not performing the updates. When notifying tech support through the software they would respond within minutes and conduct the updates for me immediately. This is an outstanding product and a first class tech company!
- I run a small pond/lake management business
- Twelve years ago I wanted to expand my customer base but did not want to hire an office person or bookkeeper to process the additional invoicing or paper work
- I needed a software program that had these features: 1
- On a mobile device for use in the field
- 2
- Customizable
- 3
- Capable of recording data and creating a sales ticket
- 4
- Had to interface with QuickBooks for month-end invoicing, eliminating all double entry into an accounting program
- 5
- Reliable and easy to use
- 6
- Affordable Not only did the Service Program meet all of my criteria but has exceeded my expectations
- The Service Program does allow some legacy data retrieval on a mobile device but it is a bit cumbersome to access
- This is not the case on the desktop
Why they chose it
"At the time there were no alternatives available. All the other products were more like a traditional database, were not customizable, and did not interface with Quickbooks."
Phil B.
Verified UserRetail · 11-50 employees
Saddleback
Good in general , Need better tutorials
We use for service call and working with rentals , mobile app slow and not always reliable
Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site
Why they chose it
"Need a rental program"
Alice R.
Verified UserConstruction · 2-10 employees
Outstanding Customer Support
We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations.
It works in conjunction with QuickBooks and makes our monthly billing process VERY easy
- Changing the name of the asset erases all the history of the asset
- We don't understand how to take an asset out of service without just deleting it from the system
- We would like to still have a record of the unit even after we sell it
Why they chose it
"Cost effective and achieved what we needed - mainly its functionality with Quickbooks."
Shawn D.
Verified UserAccounting · 11-50 employees
Review 452023
good
Ease of use, i am very used to it now and customer service is prompt and always helpful
routing for the drivers, it is not able to route the most efficient driving route for services in the route schedule
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