Ultatel Cloud Business Phone System
Review of Ultatel Cloud Business Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Ultatel Cloud Business Phone System
Ultatel Cloud Business Phone System Screenshots
Ultatel Cloud Business Phone System Features
Ultatel Cloud Business Phone System Integrations
Customer Reviews
See why people love Ultatel Cloud Business Phone System
Zac A.
Verified UserMarketing and Advertising · 11-50 employees
Premium Cloud Phone System With Mid-Market Prices
So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.
- Call quality and reliability are awesome
- Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore
- ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road
- To be honest, we didn't had any issues with ULTATEL yet
- We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly
Switched From
The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.
Why they chose it
"We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo."
Mishelle M.
Verified UserFinancial Services · 51-200 employees
Great Service! Great Support! Great System!
Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable.
- Easy to use and excellent customer service
I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports
Switched From
The vendor was overpriced and we were not happy with the service.
Why they chose it
"We were happy with the pricing and they had the ability to integrate with our existing polycom and cisco phones. We were also told that there would be some additional features coming in reference to call centers that we would be interested in learning about."
Brianna T.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Great communications system at an affordable rate
Verified reviewer
- The implementation was guided and easy
- The support is fabulous, and the cost is reasonable
- They saved us from our previously used company
- I don't have any complaints about Ultatel
- Any time there is an issue, support responds very quickly to resolve it
Switched From
The other system was not meeting our needs, as calls were constantly dropping and support was nonexistent.
David B.
Verified UserDesign · 11-50 employees
The Disappointing Tel All about Ultatel
The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!
The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE
Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane
Switched From
More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service.
Why they chose it
"The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably."
Brittany A.
Verified UserHospital & Health Care · 11-50 employees
Review from AIM
Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.[sensitive content hidden], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!!
- How I can monitor live calls and the features that come along with that
- The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time
- I also like that I can listen to phone recordings from the same day
- The new dashboard looks very nice too
- Recording are only available for 6 months
- I would have preferred a year, but its not a deal breaker
Switched From
Not happy with the Comcast, the price or the product. Limited features for the price we were paying. Turnaround time for anything with Comcast was not quick.
timothym m.
Verified UserConsumer Services · 51-200 employees
Awesome Service and Support
Verified reviewer
- Service and Support is excellent
- No complaint's
- nothing
- I haven't had any issues since we started
Why they chose it
"Support was excellent and they had a very good overall rating"
Rayni H.
Verified UserTransportation/ Trucking/ Railroad · 201-500 employees
Dorsey Trailer Ultatel Review
Great service, great support, great price! We love it!
- All the feature we need and want for a much better price
- So far, there has not been anything I dislike about Ultatel service
Switched From
Verizon was too expensive with no feature options.
Why they chose it
"More features, 99% uptime guaranteed, better price."
Gina K.
Verified UserMedical Devices · 11-50 employees
Very happy we chose ULTATEL!
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!
- The ULTATEL system offers many features, some we utilize now and others we may in the future
- The ULTATEL team has been very responsive to our needs
No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response
Switched From
We were in test mode with another cloud solution for about a year and the solution still was not working correctly.
Why they chose it
"The ULTATEL system offered many features with the ability to be very flexible."
Verified Professional
Accounting · 2-10 employees
Best VOIP system!
We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.
- We love how easy it was to implement
- The support team at Ultatel is super friendly and always gets back to us promptly
- We love all the features our package came with including online fax
Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues
Switched From
It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform.
Why they chose it
"Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)!"
David C.
Verified UserElectrical/ Electronic Manufacturing · 11-50 employees
They absolutely do what they promise to do.
We take our VoIP service for granted; they are that good.
- The system is available for our use 99
- 99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention
- Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%
- Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable
- It is a pleasure doing business with this company
- They never have called me on my birthday
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