UltraCamp
Review of UltraCamp Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About UltraCamp
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UltraCamp Features
Customer Reviews
See why people love UltraCamp
Ben N.
Verified UserRecreational Facilities and Services · 11-50 employees
It's hard to find fault with Ultracamp
Ultracamp is an easy recommendation. The flexibility of the system, coupled with the excellent support team makes for an easy win for our organization. We interviewed other vendors, but none provide the functionality, let alone value, that we have found with Ultracamp.
- Ultracamp has a couple of must have features that we've been unable to find elsewhere
- The flexibility of their registration system allows us to operate a camping program that is atypical of our field, but is still supported within the registration processes of Ultracamp
- Secondly, Ultracamp has an exceptional set of accounting features, where cost codes, revenue tracking and the other types of financial requirements for a business are easily managed within the system
- Beyond these mission critical systems, Ultracamp also provides a feature rich API integration, with allows us to expand beyond the boundaries of the user interface and to create tools specific to our business, but supported by the robust backend of Ultracamp's registration platform
- With the substantial flexibility within Ultracamp comes an administrative user interface that provides a lot of options
- These options can feel overwhelming or hard to navigate for a new or unseasoned user
- Therefore, the learning curve to become proficient in Ultracamp is steep
- They balance this well however with a good online knowledge base and an exceptional support team
Brian S.
Verified UserNon-Profit Organization Management · 2-10 employees
Excellent Camp Management Software!
Our cost of software went down by combining what we used to use 3 different programs for, now all being done by UltraCamp. In addition, any questions we have or problems that we need solved are always handled quickly and effectively. They are always looking to improve functionality whenever possible, and their service has been exceptional.
- We love the functionality and ease of use on the admin side, combined with the ease of use on the user/parent's end
- Other programs we looked at seemed to lean toward one or the other, but not both
- In addition to being affordable for the functions, our choice to use UltraCamp was also reinforced by their phenomenal customer service which has continued throughout our three years of use
- The reporting features are good and give us what we need
- Also, the fact that our donor management and registration system are integrated has been wonderful
It took us a while to figure out custom reports, but that is one of the reasons we went with UltraCamp over other providers: others were even more extensive in setting up custom reports
Switched From
Functionality and cost.
Why they chose it
"The functionality of the user and admin ends combined with the cost of the software."
Grace L.
Verified UserRecreational Facilities and Services · 11-50 employees
Do not even consider it!
I will give them credit for their customer service - they are always helpful and responsive, and can usually answer any question. However, half of our customer service requests/questions are about how to use the platform correctly.
Although the customer service at UltraCamp is remarkable, that is about the only thing I could praise
- Its clunky user interface causes headaches
- We've used this platform for 4+ years for camp registration
- There are way too many options when creating sessions that it takes about a million steps
- When creating sessions, one must create a session template, and before doing that, a session category
- Not only that, but it's nearly impossible to understand the 'Editing Wizard' - it has the same problem - there are so many buttons, sections, and places to click in order to change the tiniest detail
- There is no way to apply a bulk discount without altering the ones that have already been applied
- They recently upgraded the interface of the main website to make it look modern, but the administration side of it is stuck in 1990
- I suggest they seriously reconsider their approach to camp management if they want to remain in this business
Switched From
We are making the switch and researching new platforms now. I thought I should leave this review to warn anyone considering UltraCamp as an option. Thank you, Capterra!
Why they chose it
"We didn't know any better!"
Theresa C.
Verified UserRecreational Facilities and Services · 51-200 employees
Complicated Camp Registration? UltraCamp can work wonders!
We have been using UltraCamp for over 10 years and are so grateful for the time saving it has allowed for our office staff. They are very prompt on getting back to us when we need support services.
UltraCamp was one of the only companies that could accommodate selling camp by the day for over 40 different groups and all in real time
- I find it difficult to make my own reports - but UltraCamp will usually help me do this
- I also have issues remembering how to set up each summer and wish there was a magic button which could just update each summer without recreating as much
Switched From
Our old company started to have poor customer service response times and instead of getting more and better features for camp, it was moving away from the camp industry it appeared.
Why they chose it
"Real time was offered and we needed that in order to ensure our ratios."
Craig O.
Verified UserReligious Institutions · 2-10 employees
My Other Staff
My wife and I have been serving at children's camps since 1987. We experienced early versions of old camp software that took so much extra time we chose to do things by hand. When we started with UltraCamp in 2015 it was like having a second staff. Train it right and it does an incredible job and we don't have to worry.
- As a small camp with a small budget, UltraCamp was EASY to step into when we did not have thousands of dollars to begin the venture
- Then, the support for getting it started made for ZERO pain it getting it up and running
- We still have questions when we make HUMAN errors and the UltraCamp team has been there to help
- That is the best
Occasionally I wish there were some drag and drop features, but after talking with UltraCamp I get why they have chosen to keep their ware smart phone friendly for making administrative changes
Why they chose it
"We could not afford the other products up front and the per camper fee is extremely reasonable."
Alex M.
Verified UserPerforming Arts · 2-10 employees
UltraCamp Experience (Small Specialty Camp with Year-Round Programming)
Verified reviewer
- - UltraCamp has amazing customer service
- Their technicians are incredibly thorough, responsive, and willing to go the distance to help us solve problems
- - Most things can be customized relatively easily — the system is very flexible
- Since we've had UltraCamp, we've had to make several rapid transitions from a day camp to an online camp to a residential camp, and we've been able to easily retro-fit the system every time
- - There's a bit of a learning curve
- The back-end interface is complicated, and it takes a while to get familiar with everything
- - The database is hosted online, and navigating/administrating it requires clicking through lots of separate pages and sending lots of pings
- The UltraCamp servers are always perfectly responsive, but if your camp location has very poor internet access (like ours does), it can take a long time to get anything done
Tammi B.
Verified UserRecreational Facilities and Services · 2-10 employees
You’re going to love it!!!
I have really appreciated working with UltraCamp. I have worked with them in 3 different camp settings and they have streamlined our camper registration process at each camp. The support team is amazing! They have never made me feel bad for needing their help. I believe they truly want their clients to be successful and it really shows in their customer service.
- Once the programming of camp sessions is completed, I love the way the registration process is self explanatory to the person registering a camper or for an event
- The reporting portion of UltraCamp is amazing and so helpful to keep a camp program running smoothly and safely
- UltraCamp is continuing to add more tutorials which has been helpful as well
When I run into areas that I have a question with, or need additional assistance with, the UltraCamp team is able to help in a timely manner
Switched From
History with UltraCamp, knowing how powerful the program can be and the UltraCamp team!
Elizabeth Y.
Verified UserReligious Institutions · 2-10 employees
Up your game with Online Registration
We are collecting pertinent information that makes it easier to run our summer program. We collect payments online, making our bottom line much more easy to achieve. Ultracamp interfaces easily with Microsoft Office making it easy to run reports and share information with our team. And when we need help, the tech support is awesome!
Ultracamp is versatile enough to match your camp needs and detailed enough to cover important information that you need to collect in your registration process
It might not be as intuitive as it could be but the technical support makes up for that
Jennifer A.
Verified UserPerforming Arts · 2-10 employees
UltraCamp Upgraded our Registration Experience
From day 1, the people at UltraCamp have been wonderful. They provided us with extensive, one-on-one training to get us going, and I have their very responsive support staff to help me along the way.
I love the fact that a member and their family can manage their account on their own and not need to call me to get an updated account statement
- The Reporting is very flexible, but I needed some help to learn how to use it effectively
- UltraCamp provides wonderful training, so whenever I need help, I have it at no extra cost
Switched From
The cost was basically the same as our previous registration and tuition management systems. However, UltraCamp offers so much more flexibility with the way we want to communicate with our students, manage audition and member sessions, and automate almost all administrative functions we would do with paper files. We needed more flexibility and function and that is what we have with UltraCamp.
Why they chose it
"We chose UltraCamp for the extensive functionality and the ability to customize our user interface to reflect our organization, and not have a campy look. We are a performing arts organization, not a summer camp, so we did not want to look like a summer camp."
Aaron R.
Verified UserReligious Institutions · 51-200 employees
Ultracamp is a cost effective, well supported, thorough camp management solution
We have been very pleased with Ultracamp over our years of partnership. We have components of this software grow and develop in ways that have added great value to our programs.
- The commitment of the Ultracamp development team is consistently one of the most impactful positive attributes of the Ultracamp product
- I have seen many occasions over the past 11 years where some type of functionality that we require has been effectively added as a direct result of our request
Due to the complexities of a number of aspects within the registration of process, there are some areas within ultracamp that are still difficult to navigate on the administrative side, though these have been communicated as areas of concern and focus
Why they chose it
"Pricing and timeline"
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