UXCam
Review of UXCam Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About UXCam
UXCam Screenshots
UXCam Features
UXCam Integrations
Customer Reviews
See why people love UXCam
Bernardo V.
Verified UserInformation Technology and Services · 2-10 employees
Best software ever
Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel
That it shows me exactly what went wrong instead of having to figure it out with data points
That very very seldomly I can't access the video even though the user session shows it has benn uploaded
Switched From
Because we can pinpoint exactly what went wrong and still maintain users privacy
Janaki Ram G.
Verified UserComputer Software · 2-10 employees
Great way to "see" user behavior
We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen. By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.
- Just having the ability to "see" what the user is doing is great
- Heatmaps are a very useful feature too
- With them we could discover if a lot of users are clicking on the wrong places
- Automatic tagging of activities in the playback is helpful too
- We can shift to whichever activity is more important for us
- If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow
- Clicks are not preserved when we download videos and share
Switched From
App Annie provided very few sessions in the trial
Anya S.
Verified UserConsumer Services · 2-10 employees
Indispensable
Verified reviewer
- UxCam provides instant insight into customer behavior in the app
- With the help of this tool, we were able to identify numerous bugs and points of user confusion
- Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating
- This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics
- Absolutely indispensable
- The most interesting longer sessions often don't get recorded, or get delayed
- That's very unfortunate
Miles H.
Verified UserBusiness Supplies and Equipment · 51-200 employees
Mobile users data we actually use.
UXCam helped us caught a very annoying onboarding bug that my team wasn’t able to display in test environment. It fixed it and halved our support tickets.
- I like the event tracking, it’s super detailed and doesn’t require really heavy set up
- By reviewing heatmaps and gestures, we can determine how users navigate the app
- The price tag increases with your user base, and it can be slow to load new sessions
- But overall, it's good enough
Warren S.
Verified UserConsumer Services · 11-50 employees
Finding the User Journey with outstanding support
Our company is creating a new way of generating a user interfaces from sentences. So, understanding the user journey through an interface is a crucial aspect of our business.
- UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface
- Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline
- In one case we found a bug in our code where a hidden view was blocking user gestures on another view
- For that bug alone, UXCam paid back our year's subscription
- The manual setup for Carthage was pretty easy
- Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix
- We did experience a performance hit when we requested high resolution screen recording
- But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed
- Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram
Why they chose it
"The only user journey analytics of its kind."
Teresa M.
Verified UserComputer Software · 201-500 employees
Best tool for understanding mobile User Behavior
UXCam has helped our team to understand how users uses our app, figure out where they are struggling and pinpointing issues in conversion. Our whole product team uses it and every other Friday we love connecting UXCam on a TV and watching how users use our product. Additionally, the development team has also saved significant time figuring out crash issues by looking at session recording.
- Mobile Session Replay Full Screen Auto Replay Crash recording Heatmaps
- Does not provide detailed event analytics
Tri N.
Verified UserComputer Software · 11-50 employees
UXCam - Good soultion for understanding user behavior on mobile
- With UXCam we can learn what user behave with out app. Therefore we can know about their pain point to improve the product quality better.
- - Easy to set up and use - Good performance for app - Good report analysis
- - Price is acceptable
- - With free account, limit of video to see is 5000
- If you reach it, you can not see the other
- When you delete the old video you still cannot see the newer - With free account you cannot config which condition to record or not
Bob H.
Verified UserComputer Software · 11-50 employees
Initial Usage - Easy to setup, Intuitive Dashboard
After a short learning curve, found usage of the analytics tool to be very helpful and effective.
* Rather simple developer-focused implementation of SDK into application code * Responsive customer service, including issue resolutions * Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand
* Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing
Sulaiman N.
Verified UserInformation Technology and Services · Self-Employed
Can't imagine life without it
I'm using UXCam to build my app. It's become a core part of my process and I spend most of my time in UXCam watching how users are playing with my product. This is how I'm also generating new ideas for my product based on what users are doing in the app.
- I can't image how you can build a product without UXCam
- It's literally like standing over the shoulder of your customers and seeing first hand how they use our product
- Other events-based analytics tools are a supplement to UXCam
- But UXCam is the core tool I use to build my product and spend most of my time in
- I have not run into any issues with UXCam
- Love the product, and love the team as well which has been extremely responsive and supportive to all my requests and needs
James A.
Verified UserHealth, Wellness and Fitness · Self-Employed
So simple
Verified reviewer
- It literally to me about 5 minutes to implement: signed up, then created a screen in my app to inform my beta testers that I'm recording screen activity and to ask for their consent, and a couple of lines of code to turn UXCam on if consent is granted
- That's it
- Now I can see what my beta testers actually do when they use the app
- The videos are low res, which is actually good because that means it's not a high burden on the user's phone or internet connection
No real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles
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This is very useful service. The company presents itself in a very professional manner.
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