Volusion
Review of Volusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Volusion
Volusion Screenshots
Volusion Features
Customer Reviews
See why people love Volusion
Michael W.
Verified UserConsumer Electronics · 2-10 employees
Volusion has given us a great web site
We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.
- The stability
- There's never been an issue with connectivity
- There are not very many options for offering my customers discounts
- Coupon codes are very restricted
Kimberly L.
Verified UserRetail · Self-Employed
Volusion works
all of my sales go through it
- easy to help customers find what they are looking for
- setting up was so very horrid, total pita
Switched From
Big commerce got full of themselves and doubled cost
Why they chose it
"trial period to check out and start setting up"
Carlos A.
Verified UserApparel & Fashion · Self-Employed
Learned the hard way
LOUSY. Unable to fix bugs in software. Cannot run a business like that and switched to another company that gave phone support
- Chat was very very helpful in trying to help though issues
- Lack of phone support
- Constant bug issues
- Too much down time
- Clients could not access the website for days
Why they chose it
"Though they would be easier to use as an e-commerce platform"
josh d.
Verified UserApparel & Fashion · 2-10 employees
Great ecommerce platform
I've had a great experience with a software I continue to use it to this day
This is a very easy to use platform that I was able to learn quickly and has helped me immensely
If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function
Switched From
There was a lot more functionality with this program versus shopify
Verified Professional
Cosmetics · 11-50 employees
Very robust software but an outdated dashboard
This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for.
- The best thing about Volusion is that many of the features are automatically included in their packages
- Unlike Shopify where you have to add other apps to do things you want it to do
- We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch
- It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors
- There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself
- Also, downtime
- It didn't happen often but when it did, you just have to wait until it comes back up
Verified Professional
Marketing and Advertising · 2-10 employees
Old fashioned, much better options available
Marketing and Advertising
- Volusion's platform is a mix match of old settings and products
- Google searches don't reveal helpful information beyond simple answers
- Documentation in google search results is to old salesforce support website that no longer works
- Help articles are missing information or steps for how to configure simple items like Google Merchant feeds
- Very closed ecosystem with very few vendors
- Platform is totally outdated
- It "does" work, but I regret having to use it because it already existed for the client
- Feature set is too old
- Its like working on a platform that hasn't been updated since the early 2000's
Maggie M.
Verified UserDesign · 51-200 employees
Nice starter for e-commerce or small inventory options
Overall experience was middle of the road. If you have a simpler website this will work okay for you, but for the industry I was in it was not able to handle the complexity of variations in the products for sale. When it came time to create a second website our company went with a different e-commerce platform that could handle it with a better user experience (both consumers buying on the website and administrators/customer service processing orders from the website's back-end dashboards).
- I liked that they offered custom website design services so you know their design will work with optimally with their platform
- Even though wait time were sometimes long, technical support also helped you with setup and testing different configurations to make sure it was working correctly or in the way you are hoping it to
- The ability to mass download and update product information fields, including shipping, SEO, and pricing using Excel files was a huge plus
- Features for price differences on different options is too linearly set up, and the options show the user the price difference as (+/-)$0
- 00 to the base price shown, not the actual final price, which is confusing to many users
- It was also difficult to create strict multi-variant pricing rules for products in which there was more than one option that effected final price (e
- g
- size and color)
Sue F.
Verified UserI have been with Volusion for over 10 years and have never been disappointed.
Verified reviewer
- Continuous uptime, fast & friendly customer service and tons of features to customize your site
- I tried the SEO plan to optimize my site and my organic search is up dramatically, well worth every cent
- Can be somewhat daunting to get set up, but you'll get it
- UI can be a bit confusing, but the Help Center is really easy to find and get all the answers you need
Aaron M.
Verified UserWholesale · 11-50 employees
I do not recommend using Volusion
Verified reviewer
Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of
- It's not free itself, its a hosted, paid solution
- You have very little control of the codebase, which highly interferes with customizations and SEO
Robert E. F.
Verified UserPublishing · 1001-5000 employees
Volusion is my only choice for SMB Ecommerce
I have owned Ecommerce sites since 2004 and Volusion is the best service for my needs. Excellent library of features and very easy to use. Integrates with numerous marketplaces as well.
- - Ability to input COGS (the price I'm paying a manufacturer/supplier)
- - Ability to automate orders to be sent to vendors - Import/Export functionality works very well - Provide important features like the ability to setup redirects, edit your robots
- txt file, etc
- - Volusion does offer SEO-friendly URLs but the naming convention applied could be cleaner - Volusion's free website templates are good, but very simple
- If you would like a more advanced template their custom development fees are costly
Popular Volusion Alternatives
Volusion
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.