Vonigo

There is always room for improvement and simplification and the team is open to hearing the ideas and implementing some of them

• Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses
• That being said it is definitely geared towards quote based service companies
• As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else
• Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality
• We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things
• For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on)

• I’ll be prudent and limit my list to the top 10 things: 1
• Too many screens to navigate and click through to work in this product
• 2
• Reports do no reconcile and tell a congruent story - sales should be sale should be sales - report to report they do not reconcile with the same numbers
• 3
• The time it takes to book a commited lead to a client including appointment and labels
• It’s like it was developed in 1990 not 2024
• Remember DOS
• That’s the feel with a slightly better looking not functioning UI
• 4
• The pay system is difficult to understand and look up client history 5
• The system does not easily track franchise royalty payments vs total sales for franchisee experience
• 6
• The system support is slow and disjointed
• It lacks accountability and SLAs to fix and repair defects timely
• 7
• The training and “flexibility” of the system just leads to inconsistent use and too many “ways” of working that causes the unreconciled data
• 8
• The calendar view of the system is hard to read in terms of dates in time of appointments what looks like a 3-4 appointment can really be 330-430
• You shouldn’t have to open up each appt to get the real details
• 9
• The app functionality is way too different from the UI and it’s like using a completely different experience
• 10
• This is not the last but least scenario; the administration layers of users is too few
• There needs to be developed role based access between admin and user
• This is critical for a system to function
• Never have I not had a system with some layer of management function

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager

I think the that route optimization has some issues at times, but going back to the pro- they work with you to ensure it does not affect your business

• It is not a CRM by any means, while Excel delivers the information that I need from Vonigo data exports
• What is the point of Vonigo beyond data exports

• They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's
• $750 to add online payment
• Really
• We all know you're taking existing code and injecting it
• It's like you need to go figure out how this is done for a few days and then add it to our package
• Vonigo wants a lot of money for things that come standard and free with other CRM's
• And their support is non-existent
• That's what bothers me most
• They truly don't care to be in touch with you
• You have to drag them across the dirt online to get a response

• Again, it used to be fine
• It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid
• Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it
• I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it
• " than, "There's nothing we can do to fix the problem we suddenly created
• "

• some UI is not as intuitive as I would think
• Also some setting menus take a while to figure out where you need to be

• Employee scheduling is a manual process that does not allow for recurring start/end times and days working
• Each day must be entered manually, tedious