Xakia
Review of Xakia Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Xakia
Xakia Screenshots
Xakia Features
Xakia Integrations
Customer Reviews
See why people love Xakia
Jerry S.
Verified UserComputer Software · 501-1000 employees
Xakia provides a lot of value and is easy to use successfully.
Xakia solves our matter and task management needs, and provides excellent, highly responsive customer support to answer any questions that may come up.
The features I like most about Xakia are its matter, task, and dashboarding features
- Xakia is still developing its ebilling features, so I look forward to seeing additional features in that area released
- Xakia's task management features are excellent, but its task reporting could be improved
Switched From
HighQ required extensive customization and implementation assistance to even get off the ground. We were not successful in that effort.
Verified Professional
Financial Services · 10000+ employees
Managing Matters Made Simple with Xakia
I enjoy working with the Xakia team. They listen to what you need and what your pain points are. They want to help solve problems and improve experience. They are passionate about their product and its impact on legal teams. Xakia operates as fundamental tool in our legal departments technology stack.
Xakia allows legal operations professionals to obtain real time objective data in relation to the work being managed by the legal team to enable data driven decisions around work allocation, prioritisation and where to leverage technology to reduce manual effort
- It is difficult to get uniform uptake, usage and engagement across large teams and as a result you do get inconsistent data
- In addition whilst Xakia is best of breed in matter management its document workflow and automation capabilities are less developed and integration with other products is not simple (noting integration with other products is not solely a Xakia problem)
Why they chose it
"Superior demonstration of ability to meet requirements"
Wendy Y.
Verified UserComputer Software · 201-500 employees
Looking for Contract Management? Look Elsewhere
The program is not all that well designed. The UI is not exactly intuitive, considering there are two separate sections in the settings to find the list of users, and only one of these pages has the ability to add or change anything regarding users. The Internal Client Portal is a mess. I haven't been able to log into the company test account for months, and I get about 1-2 internal clients coming to me a week asking what's going on with logging in, and I have to explain that the Internal Client Portal log in page and the Legal team log in page visually look exactly the same. It's not possible to tell the difference through the URL, since the URL redirects to an indiscernable long jumbled URL in both cases. We pay extra for access to a matter intake form, and the servers that run this aren't SUPER fast, causing someone who's rushing to submit a matter before 5PM come to me angry on why can't they submit, to discover a required section took a few seconds to load in below after the prerequisite section was selected. The reporting, while there are several options, were mostly useless to us as a team that needed a contract-lifecycle management system. This software sometimes takes up half of my day trying to diagnose what's going on before going to their support team asking for help, to jump onto a video call to be met with "Huh. Yeah that's not supposed happen, we'll get back to you." Can't really say how it is for other situations, but look elsewhere for contract management.
- It's kept matters from falling through the cracks over time, something we didn't have something set up to help before
- Keeping track of smaller matters such as research felt more fit for the whole thing, but only marginally
- There's a calendar system for due dates that works fairly well, making me think this might be better geared for smaller law offices
A little buggy at best, and a borderline useable as a contract matter management system at worst
Erin C.
Verified UserHigher Education · 1001-5000 employees
Xakia - Simple but impactful & powerful inhouse legal matter management system
As an inhouse lawyer I have used Xakia in 2 different companies and have loved using it. I would be lost without it and would struggle to work in an inhouse legal office without it.
- Simple and easy to use especially by time poor inhouse lawyers
- It is exceptional value for money with affordable licensing options for access to an impactful system that has powerful dashboards and reporting and streamlines matter intake and management
- Can now easily keep track of matters and documents, identify any bottlenecks, resourcing and workload of team and value of company's legal office
- Some additional integration options would be nice (e
- g
- MS Office, Content Manager) and for an administrator to be able to apply bulk changes (e
- g
- adding internal client to multiple matters)
Cath T.
Verified UserFinancial Services · 5001-10000 employees
Simply the best!
Pretty much all of my experiences with Xakia, be it the platform or the people, have been exemplary. I highly recommend Xakia to all legal teams, whether in-house or private practice, large or small.
- Pretty much everything - particularly customer service
- Not once have I had a request for assistance hang around
- Super open to suggestions for new ways of doing things as well
- So very refreshing
- Not much, to be honest
- It would be great if we could automate reminders to internal stakeholders through a matter (similar to what can be done in the contracts log)
- But that's about it 😊
Why they chose it
"Very poor customer experience with these and more expensive."
Thornton C.
Verified UserFinancial Services · 1001-5000 employees
Stellar team and tool
The Xakia tool is excellent and has immediately unlocked capability and capacity in our team. It has simplified and centralised matter management, and provided immediate tools to management to easily demonstrate the value of the legal team and to better manage our overall workload and relationships. On top of that, its implementation and take up by the team was a success because of the Xakia team. They really took ownership of the success, were focussed, energetic and endlessly super helpful. A stellar cast.
I love its simplicity to implement, simplicity to use and therefore be adopted by the team, and its wide range of out of the box reports, metrics and visualization options
- Nothing
- It has so far ticked all the boxes we wanted, plus some
- I look forward to the expected enhancements to the outlook integration which will enable matter management to be even more efficient
Why they chose it
"Price, simplicity for implementation and integration, ease of take up and training of the legal team, and wide range of strong out of the box reporting"
catalina M.
Verified UserNon-Profit Organization Management · 501-1000 employees
A well-documented system with potential for greater access to reports
In general, Xakia is an easy-to-use system. All services are well documented, making it straightforward to follow the necessary steps and carry out our processes in a precise and organized way.
- One of the things I appreciate most about Xakia is its user-friendly interface, which makes navigating the system straightforward even for new users
- The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner
- This has significantly improved our team’s workflow and helped maintain accuracy in our tasks
- Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity
- Overall, it’s a reliable tool that supports our work effectively and consistently
- I’d love to be able to access all the reports in the ways I’ve planned to showcase our work
- I understand that this may depend on the membership level, which is an important consideration
Victoria S.
Verified UserHigher Education · 11-50 employees
Yes, I would recommend Xakia
Fast implementation. Easy to configure. Great support; responsive, step by step instructions, customer satisfaction considered. Reasonable price point for system and features offered.
- Easy to implement, configure and get started
- Fairly easy team adoption, with great online and in person training offered
- Reporting is extensive and provides various types of data to really analyse the team, the work and the clients
- Fair price
- Really happy with the support offered by the team
- Xakia continue to improve their system which is great as a client
- Still some work to be done on User Experience in terms of the intake form (and minor on the matter form and external spend management)
- Also we use the tool for more than just legal teams and there are some 'legal' terms used that can't be configured for non legal teams
Verified Professional
Consumer Goods · 5001-10000 employees
Xakia for the win!!
Consumer Goods
- The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality
- The price per user is very reasonable and the reporting functions are the most robust I've seen in a matter management software
- The outlook integration is specifically helpful
- There is no mobile interface as of yet but would not be surprised if it rolls out in the future
- That could offer an easier solution to on the road legal professionals
Luca C.
Verified UserMachinery · 1001-5000 employees
Great cost-value relation
My experience with Xakia is positive, is good value for the cost. Also, the support team acts faster than any other solution I tried.
- Xakia is really easy to use, one of the most user friendly solutions out there
- Plus you have multiple solutions in one: billing management, matter management, intake process, contract management, e-signature and more
- It is a bit limited with the intake process building, not very customizable
- Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows
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