XCALLY
Review of XCALLY Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About XCALLY
XCALLY Screenshots
XCALLY Features
XCALLY Integrations
Customer Reviews
See why people love XCALLY
Irfanudeen S.
Verified UserE-Learning · 5001-10000 employees
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
- XCALLY is simple to set-up and ready to use application in our workstations
- It turns all our connecting devices to a portable call centers with IVR support and call management features
- Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity
- XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot
- The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly
Switched From
It is the institue decision
Miguel L.
Verified UserInformation Technology and Services · 2-10 employees
The most cost effective Omnichannel Contact Center and Customer Experience tool
Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.
- We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud
- Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services
Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want
Switched From
The openchannel concept of XCALLY is what triggered the switch. With XCALLY openchannel there is no limit on the integration possibilities.
Why they chose it
"XCALLY offered us the best relationship between cost and benefits but again the Openchannel capabilities open us the door for extensive integrations."
Tom J.
Verified UserComputer Software · Self-Employed
Best in class; value and flexibility for business agility
Verified reviewer
- Dialer and the drag drop router are simple and efficient
- Best in class value
- There is nothing I don't like
- The software and support are solid
Simon K.
Verified UserInformation Technology and Services · 11-50 employees
Easy to install, maintain and open to a lot of different integrations
Nice people, quick reaction to support-related issues
- As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller
- During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general
- The design of the software (Agent and admin) could look more modern
- The Agent-Interface should be adjustable a bit mor than it already is
Why they chose it
"As a partner we were searching for a system that can easily b e adjusted to the different requirements of our customers"
Janet S.
Verified UserTelecommunications · 11-50 employees
XCally Contact Centre the Way of the future
Fast efficient and deliver
- As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers
- I have not had none single case where by XCally has not been able to suit their needs and their budgets
- It has simply been a "no brainer"
- XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools
- I can honestly say there was nothing I do not like
Switched From
Costing Easy of use More feature Less complicated licencing model
Why they chose it
"Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model"
Ade G.
Verified UserBanking · 10000+ employees
Xcally is great
Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access.
- Xcally has no cons really
- It’s a perfect app for call centers and easy to use
- Nothing bad about it to be honest
Numan K.
Verified UserTelecommunications · 11-50 employees
Innovative & Modern AI based Omni Channels Contact Center Solution.
I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.
- Very easy to use and stable with great support
- flexibility and great features
- I like every inch of this application
Panuwat W.
Verified UserMarketing and Advertising · 51-200 employees
XCALLY is good contact center sofware
Verified reviewer
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used
- Open channel - Line, Open channel - Facebook
Switched From
It outdate for me
Numan K.
Verified UserTelecommunications · 51-200 employees
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
- Intuitive GUI
- Tons of features
- Easy Install & Maintain
- Future Proof Investment
- State of the art technology
- I live everything about Xcally Motion 2
Switched From
Cost
Why they chose it
"low cost but yet features rich."
Roberto C.
Verified UserHospital & Health Care · 1001-5000 employees
Very Good Product
Verified reviewer
- A lot of functions very useful for our business
- Add more features to phonebar to improve agent functionality
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