Zoho Desk
Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Zoho Desk
Zoho Desk Screenshots
Zoho Desk Features
Zoho Desk Integrations
Customer Reviews
See why people love Zoho Desk
Greg R.
Verified UserEducation Management · 11-50 employees
A good system - not super intuitive
I've used Zoho Desk a ton, probably over 1000 hours and it's a good system. It has a lot of bugs and odd idosyncrasies, but it is one of Zoho's more effective systems.
- I like Desk and I'm able to do most of what I need to
- It's an extremely extensive system and Zoho is constantly working to improve it
- Desk has a couple of primary issues: 1
- It doesn't auto-refresh tickets well
- 2
- The sounds for tickets are really bad and can't be changed 3
- The back end settings are confusing and a lot of them lack user friendliness
Tom C.
Verified UserEducation Management · 51-200 employees
Great facilities at a great price
Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust
- The layout and usability is excellent
- Being able to separate locations by departments allows us to see all tickets on one screen if needs be
Sometimes settings are hard to find without reading articles on the knowledge base or asking someone
Switched From
Features and facilities and wanted to be cloud based rather than locally hosted
Veeresh A.
Verified UserInformation Technology and Services · 51-200 employees
Good Tool to use
Verified reviewer
- its easy to use and work allocation would be easy
- Less support to explore and implement all the modules
Shauna H.
Verified UserAccounting · 11-50 employees
Zoho Desktop - not the best but not the worst
Overall, it is a little better than yahoo or gmail. It allows for you to see the info on your desktop and add attachments to the emails you are sending out. It is easy to open attachments you receive and save them to your desktop.
- All my email came into one inbox and could be organized
- I was able to make my one folders and sub folders to allow me to put emails in their categories
- Always had issues with connecting with Zoho server and would cause many loading server errors
- Would have to close it down and reopen or restart my computer then it would work
- No other app on my computer would have that issue
Autumn H.
Verified UserHospital & Health Care · 2-10 employees
10/10 RECOMMEND!!!
Zoho has been a game changer for our business! It is so easy to use, keeps great track of customers and is really everything we need!
- I love the ease of use
- You can use the app on your desktop or your web browser
- The reports are easy to set up and read
- I really have nothing bad to say about Zoho
- It is so easy to use
Switched From
We switched to a more user friendly software!
Verified Professional
Events Services · 11-50 employees
A no frills platform with many gremlins
We implemented Zoho Desk due to cost, but wouldn’t recommend again. Whilst our agents are now familiar, we are still running into technical gremlins on a regular basis with no resolution.
- Once our agents had familiarised themselves with the platform, they found it easy to complete their day to day tasks
- Easily setup round robin assignment, which isn’t always included on some platforms
- Migrating from our existing email system was a poor experience
- The support team is really poor, often tending to not understand the product or refer you to a dedicated ‘Deluge’ team for basic functionality
Switched From
We needed a more advanced solution to support our team scaling/
Why they chose it
"Zoho Desk was a cheaper alternative than Zendesk."
Samuel N.
Verified UserBroadcast Media · 501-1000 employees
Fostering Seamless Customer Service and Support with Zoho Desk.
Verified reviewer
- It is simple to communicate and engage with customers across multiple communication channels with Zoho Desk
- It enhances faster customer issues resolution
- It provides 24/7/365 customer support
- My experience with Zoho Desk is great hence I lack anything to dislike
Switched From
Zoho Desk is less complicated, affordable and fast to use compared to it's similar products.
Aniruddha T.
Verified UserMechanical or Industrial Engineering · 1001-5000 employees
Helpdesk Resolution with Utmost Productivity
In conclusion, the software has really helped us move from a manual approach towards single click ticketing system which has improved our internal processes efficiently with an agile mindset.
- I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers
- It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options
The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization
Switched From
To help minimize the clutter on our ticketing process and also provide the users with full visibility on tracking the status of their issues
Lisa M.
Verified UserFinancial Services · 1001-5000 employees
Creates an organized and collaborative teams for easy ticket resolution
Experience an automated support, self-service management and professional customization.
- Registering an outstanding experience with our customers is a huge achievement
- Ticket management, real-time alerts and notifications
- I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease
- It is quite secure
The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another
Switched From
Consultancy levels in Zoho Desk is more helpful than the rest.
Harsh L.
Verified UserComputer Software · 201-500 employees
Zoho Desk: A Smart and Efficient Help Desk Solution
Zoho Desk provides a robust and user-friendly platform for managing customer support efficiently. Its automation, AI-driven insights, and multi-channel support enhance productivity, though there is room for improvement in customization and reporting.
- Zoho Desk has the best interface with powerful automation, making customer support seamless and efficient
- Its AI-driven insights and multi-channel support enhance productivity and customer satisfaction
Zoho Desk's customization options can be limited, and its reporting features may require improvement
Switched From
It has some limited features which is why I chose Zoho Desk
Popular Zoho Desk Alternatives
Zoho Desk
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.