ACCEO Smart Vendor
Review of ACCEO Smart Vendor Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ACCEO Smart Vendor
ACCEO Smart Vendor Screenshots
ACCEO Smart Vendor Features
ACCEO Smart Vendor Integrations
Customer Reviews
See why people love ACCEO Smart Vendor
Tamara D.
Verified UserRetail · 2-10 employees
Easy to use with great customer support
Very good. The customer support is fantastic, they are responsive, polite, and easy to communicate with
- The initial training sessions were invaluable in providing comprehensive detailed support for getting started
- The ease of use is greatly appreciated
- The inability of the search function to find related items
- For example, if you are looking for strawberries, it will display "strawberries," but not "giant strawberries" or "organic strawberries" as it only searches in alphabetic order
Switched From
Technical issues, glitches in the system, poor customer support and it wasnt meering my needs. Not enough options for inventory management
Why they chose it
"They were not supported, too expensive and there were inconsistencies that I felt would raise problems later on."
Kristy F.
Verified UserRetail · 2-10 employees
More user friendly
We like this system with all its little quirks. Once you know how to use it with all the keyboard commands, you will love it. From a new employee standpoint, they like that you have the keyboard commands on the screen. All I have to say is look at the bottom of the screen. It's very overwhelming but gets easier the more you use it.
We were looking for an easy-to-use program that everyone would understand and be able to problem solve on their own
- Debit machine restarting procedure
- When we first got the system debit restart was quick and easy
- One step
- But now since we had to change and do programming updates, restating is now 10-15mins process
- But with 4-5 steps
- My staff still have a hard time figuring it out
- When I am on vacation, this is normally when it goes down and won't restart
- I have made a step-by-step guide for my staff on how to restart but sometimes it will not
- I have had them call in but usually happens after hour and you guys are closed
- So, they have to wait for the emergency call back to come in
- The other thing I don't like it doesn't build your Purchase orders
- But its not a deal breaker
Switched From
System was getting too old. New [sensitive content hidden] wanted a more user-friendly system. It was a good machine just too many steps to do thru the day. Leave one screen to go and do something, back to another screen etc..
Why they chose it
"We had Armagh POS before. Not in the list but yes, we switched products.POS was over 10–12-year-old (I think) New [sensitive content hidden] wanted a better user-friendly system."
SARITA A.
Verified UserRetail · 2-10 employees
ACCEO Smart Vendor can be improved.
Overall Experience is good. But smart vendor can be improved, and it can be more user friendly.
- Sales register is easy to operate
- Report Generator is beneficial
- 1
- Store Transfer can be improved and there should be option to delete store transfer after issuing because sometimes we cancelled store transfers
- 2
- In stock details there should be two Cloums to enter product price because sometimes we receive item on discount so that it will be easy to keep a track if its discounted item we can sell on good discount
- 3
- Printers that provided with the smart vendor should be high quality and supported colored and big size labels
Nicole N.
Verified UserRetail · 2-10 employees
ACCEO user friendly
Been using Smart Vendor at my store for over 10yrs. First few yrs as a employee, then for the last 10 as the owner. I appreciate Smart Vendors features as they suit all my needs in reporting, ordering, and POS. I love that there is a PROMO file in the system that tracks frequent buyer purchases. Seems other systems do not have this feature as when I talk to others they still track manually. And I cannot say enough about the Customer Service department. Sales have always been helpful in what I seek. IT has been exceptional in assisting me when I need help.
- User Friendly If you understand spreadsheets, its easy to understand how the reports work Customer Service has always been very helpful to get me up and running when there has been any issues, I truly hope it is NOT sourced out overseas
- IT also listens to my needs and gets things fixed
- PROMO file
- tracking frequent buyer purchases is a Great feature
Being this is the only system I am familiar with, I cannot tell you what I am missing
Nicolai J.
Verified UserFarming · 51-200 employees
Support Makes the Product
Extremely good, since day 1 working with them has been amazing. Melissa who runs the support team has been a key player in keeping us incredibly happy with the product and service.
- The support team is fantastic, you can have the best product ever but if your support team isn't on top of things then everything falls apart
- Smart Vendor's support team is the best I have ever worked with and makes Smart Vendor an incredibly great tool to have
- Smart Vendor can be slow to implement new features that are desirable
Stacey M.
Verified UserRetail · 2-10 employees
ACCEO Smart Vendor Review
Overall, we have had a positive experience using the POS system and a good working relationship with the Smart Vendor team and we are happy thus far. The tech support team however is what makes using the POS System easier and less stressful. When there are issues, and we do get them, they are instrumental in keeping the system working and eliminating our frustrations when we encounter issues.
- I am happy with the functions we use and the possibility to add more features we feel are necessary for the day to day functions of our business
- The Tech support team has always been outstanding in assisting us at any given time which leaves us very comfortable in our day to day operations
- The customized reporting is not user friendly and therefore we don't use the function
- User friendly would enable us to do so
- The Smart Vendor, Octopus is at times not user friendly when operating our online site
- Not being able to use smart vendor alone to publish to our site creates more work and becomes very time consuming
Samantha R.
Verified UserRetail · 2-10 employees
A POS System that is worth while
I have used this program for over 15 years, and throughout the years they have been continuously improving upon the overall running of the program. I love when they add extra features and change things up every now and then. Without this system I don't think we would have survived COVID! The online integration was the best and saved us!
- I love the ease that the program provides
- It is easy to use and user friendly
- We have staff that range in age from 18-80, so the system needed to be able to accommodate that, and it does and more
There are some more features i would love to have, but understandable that not everyone would need them
Why they chose it
"The alternative product at the time was absolutely horrible. I had downloaded a free trial of the competitors software and it crashed out the computer so bad, that i actually had to replace the computer. At the time they said that there was nothing they could do then ghosted me. Smartvendor has always been easy to reach and answer all questions that i have with patience and care."
Joanne O.
Verified UserArts and Crafts · 2-10 employees
Smart Vendor keeps us on track.
Support from Smart Vendor is fantastic. Setting up was a big job; the training was professional and user friendly and the ongoing support is always excellent.
- I took possession of fairly well stocked yarn store that was run by a calculator, pen and notebook
- I could not have expanded without SV
- My inventory has more than doubled in the last 10 years and I have added an online store
- Smart Vendor tracks all my inventory so that the online store doesn't oversell what is actually in stock
- As well, checking out in store is easy and effortless with coded labels and a barcode scanner
- I do find the reports area somewhat daunting
- Thankfully, support has saved a few reports that I can edit and use again and again
Why they chose it
"Smart Vendor was recommended by a couple of other local businesses."
Jill S.
Verified UserRetail · Self-Employed
Standalone Business
We have had the system for over 13 years and have had no major challenges. The Support Team is responsive and accurate with the results.
- 1
- Training provided when system purchased 2
- Customer Support, return calls promptly and usually one fix is needed 3
- Will assist with Year End information 4
- Updates to the System are sent out and instructions easy to follow but is questions support will assist
- Very pleased with the system and have no complaints
Chris M.
Verified UserRetail · 2-10 employees
years with smart Vendor
It has been a bit of a love hate relationship.
- Consignment inventory management
- Regular updates and access to support when needed
- They have been good when needed
- Inflexible I have asked for a few years now a change to a part of the consignment look up
- So far it has yet to be addressed again with us personally
- So not pleased with that
- Lastly the annual cost is outrageous and we hardly use the support
- So free money to you guys
- There should be a discount scale for users that rarely use the support
- Like a good account discount based on the use of the support system
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