Lightspeed Retail
Review of Lightspeed Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Lightspeed Retail
Lightspeed Retail Screenshots
Lightspeed Retail Features
Lightspeed Retail Integrations
Customer Reviews
See why people love Lightspeed Retail
Alexandra K.
Verified UserRetail · 11-50 employees
Lightspeed
I used Light speed at work when dealing with large groups of people at a time. It was easy to train people.
- I liked how simple this software was to process returns and save orders
- It was also easy to find old orders and attach customer information
- This software never gave me any problems except when it signed out of the internet
- This made it difficult to run orders
Jed Y.
Verified UserRetail · 2-10 employees
Excellent POS for a bike shop.
Overall we have been very happy with Lightspeed Retail. I would recommend it to any bike shop that is looking for a POS.
- Lightspeed is easy to learn and very capable for our bike shop business
- It allows us to track inventory and is a good point of sale
- There are a couple things that need improvements
- One area is that purchase orders need to show the SKU of the items
Switched From
We switched from Quickbooks to Lightspeed because we needed a more robust POS.
pETER A.
Verified UserRetail · 11-50 employees
Lightspeed Review
They are overall a good company and easy to work with.
- Cloud based, can access anywhere
- Has easy reporting
- No aging data for reporting
- Has some reporting features missing
Giuliana F.
Verified UserRetail · 11-50 employees
Lightspeed Deception
I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on [sensitive content hidden]. Then, on [sensitive content hidden], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, [sensitive content hidden], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named [sensitive content hidden] called me back. After explaining the situation and providing written proof of what had been promised to me, [sensitive content hidden] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing.
- What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider
- Furthermore, that there are no contracts and can leave at any time
Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed
Why they chose it
"Because we were told by our sale rep both by phone and in writing that we did not have to go with Lightspeed Credit Card Processing and no Contracts"
Carleton T.
Verified UserRetail · 2-10 employees
Useful and Comprehensive
It is useful for setting up an ecommerce store with a POS system.
The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock
- Overall, it's a large service and there are a lot of configurations to be set up
- I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync
Why they chose it
"It was more comprehensive, relative to the services and features I was given access to."
Matt C.
Verified UserSporting Goods · 11-50 employees
Extortion!!!
Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. 3 months to get a response from the tech side (I wish I was exaggerating).
Fairly functional, but they'll make changes with no regard to how it affects your operation, putting your register & receiving department in turmoil at the worst times
- Extortion
- A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service
- `Wonder why it's so hard to leave a review for Lightspeed
- I had an issue with the POS service - it took 3 months just to get a response
- Use ANY other POS service
Why they chose it
"We're planning to drop Lightspeed ASAP. They make it very difficult, leveraging your data against you to keep you and up the charges at will."
Naoki M.
Verified UserRetail · 2-10 employees
Good all in one option for POS system, inventory management and eCommerce option.
Verified reviewer
- Easy to create promotions for certain products
- Helpful that the platform can also be used for inventory management and restock levels can be set
- Also good that it syncs with Shopify
- The reporting mobile app could be improved
- The app sometimes glitches and is slow to update
Why they chose it
"We found Lightspeed Retail to be better for the various variations of products we hold such."
Kristen G.
Verified UserRetail · 2-10 employees
Simple to get started
In general, it's easy for employees to figure out and use. Initial onboarding wasn't difficult, and we were up and running within a day.
- It's simple to set up
- With the credit payment system integrated, it avoids dealing with a third party system
- The down time when their service fails on their end
- We've had transactions completely disappear after the customer already left, thus losing not an insignificant amount of money
Why they chose it
"Set up cost was better, and the ability to use our own equipment was better suited to us."
Chandler N.
Verified UserRetail · 51-200 employees
Thank you Lightspeed for your amazing service.
Verified reviewer
- Light speed offers some of the best Retail software on the market
I wish we had chosen this software earlier and not wasted money trying out others
Switched From
We needed a more streamline Retail POS system.
Lorrie M.
Verified UserHospitality · 11-50 employees
Satisfactory Product
customer service not good, very hard to get a hold of them
- like the ability to add and change products easily,
- Very hard to set up events in the system
Why they chose it
"suppose to be integrated with hotel software and its ease of use"
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