Avochato
Review of Avochato Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Avochato
Avochato Screenshots
Avochato Features
Avochato Integrations
Customer Reviews
See why people love Avochato
Lenah M.
Verified UserInformation Technology and Services · 2-10 employees
Makes it easy to text customers fast!
It’s a helpful tool for messaging customers fast and staying organized. It saves me time and makes it easier to give good service.
- I really liked how easy it was to talk to many customers at the same time
- The messages feel personal, and I can keep track of every conversation in one place without getting confused
- Sometimes it takes a few seconds to load messages
- I also wish it had more ways to customize the auto-replies
Tara B.
Verified UserLuxury Goods & Jewelry · 2-10 employees
Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!
Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.
- Love the ease of use
- It feels super light weight, even though it has a ton more features than similar services I've used
- Customer service is 100% top notch
- (Shout out to our rep
- )
- So far, there hasn't been much
- I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit
Switched From
Tagging isn't working above, but we also used EZ Texting and FireText. They were very friendly and helpful, but neither platform did what I needed it to. I needed an all-in-one service/platform for seamless texting between one-on-one messaging and blast marketing, as well as an easy to use interface.
Why they chose it
"I had originally been interested in Teckst (before I knew of Avochato), but I had a very terrible interaction with one of their staff members named Evan. He would not explain anything about their service after I told him we were a company of fewer than 10 (we will be larger than that very shortly). I asked to speak to a manager after he was quite rude to me and he never bothered to respond to me, nor get me in contact with a manager. He told me "good luck" and that a manager would contact me if "they felt it was necessary". Maybe that service is good? Maybe it's not? Who knows because they were awful to interact with and I'm not interested in their services if that's the sort of customer service they offer."
R. Curtis M.
Verified UserCivil Engineering · 51-200 employees
Avochato Use
Overall I enjoy the app and find to help me in may daily communications with my team.
- I am really impressed with how easy this application integrates with other applications
- We use other apps to manage our projects and the ability to integrate Avochato is a major plus
- This software is very friendly and easy to setup and use
- The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward
- For the most part I really like Avochato, I just sometimes find it to be duplicate work
- I love the historical and search features but find using normal text and email is a better fit for what I am doing
Anna S.
Verified UserEducation Management · 11-50 employees
Great product!
I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.
- This software is user-friendly and I love that I can send messages to pre-created groups
- I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail
- None - it is so through it has all the features I wanted
Why they chose it
"They don’t have a personal phone number so some of their texts get blocked. Avochato has great customer service. [SENSITIVE CONTENT HIDDEN] walked me through the software and told me about the features that I would need for my purposes. I don’t know if EZ texting allowed me to send to pre-created groups."
Carlos C.
Verified UserReligious Institutions · 11-50 employees
Good but not the best
Verified reviewer
- It provides a very nice platform and a user friendly web environment
- I can't handle independent group conversations for different user names without them having to have a separate number
- Plus, it doesn't support Spanish characters
Switched From
To expand our options while sending messages
Andrew K.
Verified UserInformation Technology and Services · 1001-5000 employees
Awesome tool, ripe for automation
Avochato has been a great asset to our customer-focused team and I highly recommend it.
- Super easy to procure, implement, and start using
- It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows
- Their support has also been good when I've needed to contact them
There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable
Why they chose it
"Avochato was simpler to use, had the features we needed, and was less costly."
Allison B.
Verified UserArts and Crafts · Self-Employed
Alternative customer chat option
This is a great product in theory, but the very inexpensive LITE option is so limited that it might as well be useless. The next tier includes not only a monthly fee per user but also a monthly platform fee, so the jump is from $19/month to over $200/month. Most extremely small businesses aren’t going to be able to afford that kind added expense. For a growing small to mid-sized business with a target market that highly prefers texting over calls, it might be worth the cost.
I love the ability to set up autoresponses for keywords, since so many customers end up having the exact same questions over and over
- The low cost version is affordable but extremely limited
- Even small businesses will outgrow it extremely quickly, so I feel like it’s not a very valuable option
Taylor K.
Verified UserHospitality · 501-1000 employees
Staying connected via Avochato
Avochato has been great for quick results toward my specific requests. allowing for quick turn around on my end.
- The attention to needs of clients is strong
- I appreciate the fast responses and assistance
- I find the app needs some improvements
- It sometimes glitches and isn't as good as the webpage itself
Nordelene B.
Verified UserInformation Technology and Services · 201-500 employees
creative and usable
Overall experience is very fantastic. worth it to recommend to everyone.
- i like the features of the app
- it is easy to use and attractive
- It help us to communicate to the possible prospect of your business
More improvement interms of exchanging conversation because it takes a little time to recievea and sent messages
Andrea Fabiola M.
Verified UserHuman Resources · 2-10 employees
Great overall experience.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.
- We can text, call and receive calls from our customers and providers
- The tagging system lets you know which type of contact and several other customizable tags you may want to add
- You can create broadcast and even schedule text messaging for whatever purpose you may need it
- when using through smartphone app it doesn't let you see your contact's tags and it can be annoying
- It doesn't integrate with CRMs
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