Blackbaud Raiser's Edge NXT
Review of Blackbaud Raiser's Edge NXT Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Features
Blackbaud Raiser's Edge NXT Integrations
Customer Reviews
See why people love Blackbaud Raiser's Edge NXT
Amanda T.
Verified UserFund-Raising · 11-50 employees
Robust product that's still a work in progress
Raiser's Edge NXT has so much potential and is a worthwhile product as long as you have a team that's comfortable using both web and database view. As a non-profit CRM, it's still hard to beat - especially for organizations with a large donor base and fundraising capacity.
- I love the user interface and the ability to "drag and drop" objects within constituent records to customize how I want to see information
- The dashboard design is lovely and, after a bit of a learning curve, can be used to display some really helpful information for fundraisers
- This is not yet a completed product and shouldn't be used without the RE 7 database view
- RE NXT has all the basic functionality needed for fundraisers to use exclusively, but not database admin staff
- A lot of gift processing functionality, and even reporting fields, have not been moved over from RE 7
- For any detailed reporting using OR or NOT, custom attributes, or gift amounts requires one to go back into database view to use queries/exports/canned reports
Elias F.
Verified UserNon-Profit Organization Management · 11-50 employees
More than a CRM, a complete work for a non-profit.
It is a great system to manage not only donations but also communications with donors. A great way to view the information you have and make it easy to plan for campaigns. Also task management tool is easy to use and integrated with the main forms of communication.
- It works almost as a CRM, and it is possible to register every interaction with the donors
- Also, it integrates with Outlook what make things easy
When you make the migration, not all the data is migrated correctly, and for a lot of things you need to be doing in the database view and others are only possible on the webview
Switched From
More communication features, better data management tools. Easy and cheaper payment methods.
Karen S.
Verified UserPhilanthropy · 201-500 employees
RENXT helps our office to be the best it can be.
We receive immediate information that we can act on. Yes, you need to put the time in to learn how to use it. I think that what people need to understand is that the way they save data impacts their outcomes with the product. They need to work with it instead of expecting it tho exactly fit the needs of their organization.
- I've been using Raiser's Edge for 15 years
- My current office purchased the NXT web view in 2015
- This product helps our office achieve our fundraising goals in many ways
- I like that when we purchased the NXT web view we still kept the database view
- Now we have the best of both worlds
- Most of our office now works exclusively in the web view and with it, they can now get immediate information by themselves that assists them in their work
- The new features of the web view have greatly enhanced how we do business
I really like this product and I have a hard time coming up with anything negative to say about it
Verified Professional
Education Management · 51-200 employees
Blackbaud Raiser's Edge NXT
Overall my experience has been well and the system seems to be very user-friendly.
- What I like most about the software is the ease of use
What I like least about the software is that it can be slow to update when I enter changes or gifts
Switched From
My organization wanted to have all departments using the same company for our database needs.
Jocelyn W.
Verified UserNon-Profit Organization Management · 51-200 employees
Very Detailed, BUT Complex
Pretty solid, I wish that I was at a different company when using it. The location that I worked, based upon my observations did not use it in a manner that maximized all of its capabilities. I would recommend taking into consideration exactly what your organizations needs prior to signing up from Raiser's Edge.
Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input information into the system
- To my knowledge RE did not allow a user to create reoccurring list automatically update once saved
- Because it does allow more complex reports it is a bit more complex to use and navigate
- There are no known integrations with large email mailing software such as MailChimp or constant contact
Leland P.
Verified UserNon-Profit Organization Management · 11-50 employees
No customer support - aggressive re-subscription
RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.
A lot of functionality for large nonprofits, yet with little to no customer support
- Very aggressive sales endeavors and dare I say devious re-subscription processes
- They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe
- We tried to unsubscribe, but they said we were bound by a contract
- We had been using RE for more than a decade, with no consideration
- They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period
- Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them
- We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands
Switched From
Very flexible sales tea, perks offered, and a superior product. No strong arm tactics.
Why they chose it
"The product was chosen more than 15 years ago based upon their reputation."
Verified Professional
Higher Education · 2-10 employees
Robust by flawed
While I think it is a good database management system, it's very expensive and probably overly detailed and complicated for many small organizations. In addition, the roll-out of NXT was sold to us in a way that we were getting an upgrade to use our current database in a new user-friendly web platform. That was partially true - NXT provides web-based access to a visually pleasing version of your current database. What they don't explain very well is that the web-based view of the database only allows for minimal functions that database users are used to, and that the old database-view would still be necessary to do important tasks, such as running detailed reports, use Online-Express, batch gift entry, etc. Only now, 5 years after we initially adopted NXT, are we starting to see those features added to the web-view.
- Raiser's edge does what it advertises - it gives you a management platform that allows you to create and customize, to an extent, a database of information
- So much detail can be captured that it really enables you to pull reports and analyze almost anything you can imagine
- The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need to dig deeper into the details and the data
- Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for
- Creating and using queries and detailed reports is something that you learn overtime and with lots of practice
- Additionally, the support system is really lacking
- Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that
- It's really a 50/50 chance that you'll get a competent support agent when you chat to solve an issue
Lidia C.
Verified UserNon-Profit Organization Management · 51-200 employees
A Smart Investment for Growing Development Efforts
Overall, my experience with Raiser’s Edge NXT has been very positive. The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising. It’s user-friendly, accessible from anywhere, and offers valuable insights that help guide our development efforts. While the cost can be a challenge, the tools and support it provides have truly elevated our fundraising operations. It’s a comprehensive solution that helps us stay organized, build stronger relationships with donors, and ultimately further our mission.
- What I love most about Raiser’s Edge NXT is how intuitive and efficient it is for managing donor relationships
- The cloud-based platform makes it easy to access data anytime, anywhere, and the dashboards give a clear, real-time snapshot of fundraising progress
- I especially appreciate how seamlessly it tracks giving history and donor engagement, helping us make more informed, strategic decisions
- It truly streamlines development work and keeps our team focused on mission-driven goals
- Running reports is super easy, too
- The biggest downside of Raiser’s Edge NXT is the cost
- While it offers powerful tools and robust functionality, it can be a significant investment—especially for smaller nonprofits with limited budgets
- That said, the value it provides in donor management and reporting is substantial, but the price point may be a barrier for some organizations
Kaisa L.
Verified UserNon-Profit Organization Management · 2-10 employees
RE NXT is the most powerful tool in your fundraising tool bag.
Overall, I have experienced notable success using this tool. The details in our line of work simply cannot (and should not!) exist in a single fundraiser's brain--they ought to be documented, measured, and exist as a delicate yet dynamic record. Raiser's Edge NXT is the perfect balance between delicate and dynamic.
- I appreciate RE NXT's ability to organize and process complex information
- The resource this software has been for organization's i've been a part of is notable
- From being able to capture details both big and small, to using it as a tool for specific campaign strategy--this software is a heavy hitter and a essential part of the modern fundraising shop
- Because it's so complex, it can feel daunting to use without equally complex training
- Perhaps some attention to this could make the initial user experience, especially, a little more rewarding
Lisa N.
Verified UserEducation Management · 51-200 employees
Blackbaud - easy and seamless implementation
We have had a great transition from power school to blackbaud as a Student information system. The online courses offered by blackbaud are phenomenal for helping get everything set up
- It’s easy for our registrar to maintain the student database
- The refresh each summer is a pretty intuitive process and course management is easy to roll over as well
It is difficult to maintain multiple different schedules In The platform (ex: one for middle school and one for high school)
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