Bookwhen
Review of Bookwhen Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Bookwhen
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Bookwhen Features
Bookwhen Integrations
Customer Reviews
See why people love Bookwhen
Peter F.
Verified UserLeisure, Travel & Tourism · Self-Employed
A Comprehensive Booking System
Verified reviewer
- Good choice of Plans with reasonable costs
- Easy to add , delete and amend booking pages Online help is very good
- I have not found anything i don't like about bookwhen
Switched From
It got too expensive and was not as easy to use
Adam H.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great Value for simple bookings
Great system for simple class bookings. Can be slightly complicated initially setting everything up, but once up and running, it does the job well.
- Excellent value and easy to use
- Very responsive support team
- Very hard to switch classes for the user
Switched From
Too labour intensive being a manual process
Why they chose it
"Price essentially and too many features we didn’t need"
Verified Professional
Health, Wellness and Fitness · 51-200 employees
Great platform for small studios but lacking in features
Health, Wellness and Fitness
- Setting up classes is quite easy, especially with the featuring of repeating weekly and being able to click which days applicable
- All our students love the automatic reminder emails 1 day and 1 hour before the class
- You can also attach your own Zoom account which will automatically create zoom access codes
- Checkout is also a breeze since you can pay via credit card directly
- PayPal also receives the payment in real time
- I don't like the fact that the zoom codes are automatically sent to the students whether or not they have settled the payment already
- If they paid via Credit Card then that's okay, but if you also accept payments offline such as via Bank Deposit, GCASH, etc
- , this is bothersome
- The booking page is VERY plain and has 1 static look
- Basically, it will just list down ALL your available classes and dates in ONE column
- The most you can do is have button filters at the top of the page that will filter it depending on the class but again, it will just be in ONE list
- Booking multiple classes is tiresome since students will need to click each date and add to the cart one by one
- There should be a better way of choosing dates
- The CLASS PASS feature was great at first but the way it was built on the page is annoying
- If students click their preferred class pass it doesn't lead them to a page showing only which classes are applicable, it just leads you back to the main page
- This makes our bounce rate really high
Claire L.
Verified UserSports · Self-Employed
I bloomin' love Bookwhen!
1. I am saving myself a ton of time (literally hours each week) on bookings, cancellations, transfers and waiting lists. 2. I have definitely made more money using Bookwhen than doing the old paper / cash method. I set Bookwhen up so that all payments are taken in advance. This eliminates any risk of someone turning up $5 short, or forgetting their wallet. It also eliminates me having to remember who owes me what. Having it all automated means the money just lands in my account. I literally love Bookwhen and hope they never get sold to someone else or change anything!!
- Where do I begin with the pros of this software
- There are so many
- I run a tiny yoga studio and I am the only teacher
- This software manages all the bookings, provides a waiting list option, allows me to offer ten-passes, multi-class discounts and promo codes
- It lets me have more than one schedule (e
- g
- I have one for my regular classes; one for a retreat; and one for some special workshops
- The great thing about this is that e
- g
- the workshops are only open to a select group of advanced students, so all the other students don't even see that on the schedule)
- It also allows the students themselves to cancel or transfer their bookings, which saves me a ton of time
- Before I opened the studio, I had thought about going old-school and using text message / physical ten-passes / cash payments
- Thank god I didn't do that
- The amount of cancellations and transfers that people do would have meant that I spent my entire life remembering whether Betty was coming on Tuesday, or if Bob wanted to come on Thursday if there was a spot, and did Marion say that she would let me know about Saturday
- I also love that it integrates with Stripe, which is very easy to use
- Added to that, the customer service is exceptional
- There is an easy to use chat button, and whilst it is not manned 24/7, I always get a response by their next working day
- The response always answers my question and the customer service agent is always polite (even when I am probably asking a dumb question)
- There are a couple of slightly clunky features
- Everything does do as it should, but occasionally it takes you a moment to figure out what to press to make it happen
- However, the Bookwhen support team is so responsive and really open to suggestions about how to make it better
Why they chose it
"I chose Bookwhen because of its simplicity and its price. It is excellent value for money. Subsequent to choosing Bookwhen, I have been harrassed by phone and email from one of the other major providers, hassling me to switch to them. I had to threaten them with legal action to make them stop calling me. My experience with Bookwhen is in complete contrast with the hard-sell methods employed by this other large and well-known provider."
Rick B.
Verified UserSports · 2-10 employees
Excellent product that meets all of our needs
We required a booking system to help us manage restrictions and limitations that we had to put in place for COVID. However, having used the system for several months now, we're confident that once restrictions end we'll continue using Bookwhen. It's just a nice simple system, that ticks every box. Speaking as a professional web developer, it's incredibly rare that I find a system that just works, has a good user experience, or has all of the features you'd expect, and to tick all three of those boxes makes me incredibly pleased!
- We needed software that allowed us to manage bookings and limit the number of spaces that could be booked, primarily due to COVID restrictions
- During lockdowns we kept this system in place for our online sessions, which integrated beautifully with our Zoom account
- The system was easy to set up and get started with, especially compared to the other solutions I found
- There's nothing that I can say is a negative for Bookwhen, in fact it keeps surprising me with the features it has, it just overall fits our needs
- I guess the only thing I could say is that the 'Customers' section could have more customisation, we tend to get people booking and ultimately end up with duplicate names tied to the same email account, however that's likely more our own setup of Bookwhen
Why they chose it
"I tried several companies other than those listed above, and each either didn't meet our needs, or was just insanely difficult to setup and manage. I'm a web developer, and one of the needs I had was that this had to be easy to use so that my less tech-savvy colleague could easily set things up and manage it. After trialling Bookwhen, the ease of setup and management, coupled with the fact that it met our needs fully, it was a solid choice for us."
Andrea O.
Verified UserHealth, Wellness and Fitness · Self-Employed
Great for a small business!
My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.
- For me the greatest advantage is that it has given me more time
- Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming
- Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online
- I feel that bookings have also increased since having the BookWhen system
- I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them
- I find that for me it's often a lot of trial and error
- However, I do frequently go to the support section to read the articles which are most often quite helpful
- I do wish that the forms section was more sophisticated
- I tried using attachments for my forms - however customers rarely print them off and bring them to class
- Paper forms is something I'd really like to get rid of
Why they chose it
"Mindbody had more features than I needed and is expensive - seemed more suitable for larger business. I really liked the forms feature of Vagaro - and that nearly swayed me; but it also had a cost that I felt I couldn't justify for my very small business. Bookwhen covered everything I needed for my small business and at a reasonable cost."
Kat N.
Verified UserEducation Management · 2-10 employees
Awesome solution to class tickets with good support & very good pricing
I am so delighted every day we found Bookwhen. We were using Mindbody before and paying over £200 month, now we are paying £23 a month for a better less complicated booking system. It's so easy to upload courses, add extra dates etc. The support is very good and fast email response, they even offer to call me when I'm really stuck
- The class passes is a great system, enabling students to bulk buy then use up as they go
- The discount codes are good
- the schedule is so easy to link up to our website
- I LOVE that students can easily see how many spaces are left on a course
- The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either
- It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code
Switched From
It was sooo expensive! £208 a month I think
Why they chose it
"Booking Live didn't have one of the key features we needed, unfortunately I can't remember what it was now! It was also more expensive"
Elena V.
Verified UserEntertainment · 2-10 employees
Exceptional customer service, support and fantastic product - these guys have everything covered.
Verified reviewer
- The simplicity for the end user and the simplification of our in-house processes
- It has completely transformed and taken away so many issues that we had with our previous WordPress plug-ins, and it appears that every angle has been considered so that just about everything you need has been thought of
- On top of that the customer service and support are exceptional, and a standard to aspire to, as are the detailed how-to guides that will answer just about everything you can think of
- Nothing significant really
- I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that
- I would have liked to have customised the filter button colours to our brand colours as well
- I also would have liked a work-around for when someone has booked already but goes back to add a child or an adult later and it doesn't allow them because of the duplicate booking
Why they chose it
"The simplicity for the end user. It also had all the features that we required straight away. The knowledge of the sales team was excellent and their confidence in answering our questions immediately gave us confidence in the product and reassurance that in the event of any issues we would have support."
Jo S.
Verified UserHealth, Wellness and Fitness · Self-Employed
I love Bookwhen
The staff are fantastic. I always get quick replies it easy to understand language
- Customers can make their own purchases with ease
- This has given me lots of free time as before they always had to contact me directly
- I would like to be able to write comments on my registers
Ken K.
Verified UserE-Learning · 2-10 employees
Very good system
Very pleasing overall. Really pleased ad very settled with system
- Flexible
- Excellent support options and easy to use
As Admin we should be allowed to amend emails without contacting Bookwhen support
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