ChangeGear
Review of ChangeGear Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ChangeGear
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ChangeGear Features
ChangeGear Integrations
Customer Reviews
See why people love ChangeGear
Laetitia N.
Verified UserHospital & Health Care · 10000+ employees
Functionality
Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.
- Compared to other ITSM tool, ChangeGear very cost-effective
- The licensing model is flexible and can scale easily
- We selected the combine both the single user and site license option and this work great for our It team of 300+ users
- The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization
- The Task functionality can be improved
- We are experiencing some barriers with reporting of tasks
- The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets
- Not both)
Lexi J.
Verified UserComputer Networking · 51-200 employees
Cost-effective and Customizable
ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management.
- This software provides good value for money
- It adapts easily to our business’s changing needs
- It's also highly customizable, we were able to tailor it to fit our organization’s specific processes
- The ticket management features need improvement
- In addition, the reporting functionality isn’t as strong as it should be
Jean C.
Verified UserUtilities · 1001-5000 employees
ChangeGear
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
- The self service portal for our customers is very well received
The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this
Verified Professional
Chemicals · 1001-5000 employees
Empty Promises
Software itself was ok, we need tweeks and the company promise to make and never delivered, but they kept taking our money and consume hours, but never delivered.
- It was simple and basic, handle basic functions well
Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things
Rania Y.
Verified UserArts and Crafts · Self-Employed
Excellent app
Excellent app to use i highly recommended it to be use im fan of this application
The sll features of application i love it very much i highly recommended it to be used
Nothing to say really i love this application as package all featuress of this application are very good
Charles R.
Verified UserGovernment Administration · 501-1000 employees
Daily User Review
Overall, we are extremely pleased with the software. The support staff and professional services are always on top of their game. When there is a problem, follow-up is quick and resolution comes shortly afterwards. Highly professional across the board. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
- There is plenty out-of-the-box forms that follow ITIL standards which made it helpful for our organization to jump start into it
- The simple end-user front-end, the Self Service Portal, makes users feel comfortable with entering requests without the need to look over complicated
- We have had no complaints from our end users about the product
- It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians
- The knowledge base along with the smart technology makes it easy for technicians to find resolutions much quicker than in the past
- Customization can be a challenge
- Creating forms is rather clumsy and if you make a mistake, it takes some time to correct it
- Updating from one version to another is also challenging since it is an update in place and not a migration
- There is a roadmap where this will be updated in a future release of ChangeGear
Aaron D.
Verified UserFinancial Services · 501-1000 employees
Flexible software that will meet your needs quickly
Tracking of all Incidents, Requests, Problems, and Changes in our environments is easy to track and report upon. I'm able to take requests from our business and turn out solutions quickly and efficiently.
The software is very flexible in what it can do, allowing us to meet business demands quickly and efficiently in an ever changing environment
The automation for forms could be streamlined some more, but this appears to be an issue that will disappear, as with each release they're improving the automation
Tylene C.
Verified UserEducation Management · 1001-5000 employees
ChangeGear in K12 Environment
Verified reviewer
It is very versatile and IF you know what you are doing, could handle just about any scenario
- Unless we have a lot of money for services, for a typical technology user, the software is very complex
- K12 environments don't have the money or resources to get the most out of this software
Teresa B.
Verified UserTelecommunications · 1001-5000 employees
Customizable, Competitive and Customer Friendly
Increased customer communication.
- The Customization and flexibility of options available at a competitive price point
- Ability for users to submit their own tickets, monitor the progress and interact with technicians
- Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution
- User and Admin
- manuals can lack information but since the system is so configurable I am not sure they would be able to account of every possibility
- More than 1 technician can be in the same ticket at the same time
- Modules do not always contain the same basic field options
- Each module does have various module specific fields but it would be nice to have a standard set across all modules
Paula C.
Verified UserEducation Management · 5001-10000 employees
ChangeGear Review
Currently we are strictly using this as our IT Help Desk Ticket Management System.
- The end users love this software
- If you have a good programmer on your team, this product will do just about whatever you want
- Need someone that understands the "back-end" to program all your customizations
- There is a lot of lag time when trying to enter a ticket; sluggish
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