Commusoft
Review of Commusoft Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Commusoft
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Commusoft Features
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Customer Reviews
See why people love Commusoft
Darren G.
Verified UserBuilding Materials · 2-10 employees
Commusoft review
Verified reviewer
We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go
- Having to pay for telephone support, that said the email support is good
Miriam H.
Verified UserElectrical/ Electronic Manufacturing · 11-50 employees
BEST Home Service Software for Family-Owned and Operated Business
The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow.
- The customization aspect of Commusoft is wonderful
- it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic
- We have been using this software since 2023 and don't have any regrets
- The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly
- (labour) LOL all jokes aside they are wonderful all around
- Thanks Jason
Why they chose it
"Not a fan, and TOO EXPENSIVE to be able to afford for small business."
Abdur R.
Verified UserConstruction · 11-50 employees
Clean and smart
does the job
interface and security of the software is very clean, also there are lots of features which haven't use yet and still need to learn
crashes a lot and need to refresh quite a lot but when its working its working good
Joseph P.
Verified UserMechanical or Industrial Engineering · 2-10 employees
Unscrupulous company more concerned with profits than clients
This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.
It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection
- They have a "computer says no" attitude to customer service
- They have no interest in improving or taking on suggestions
- An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them
- The 14-day cooling-off period isn't nearly long enough to see if it works for your company
- Aggressive and pitiless
- Avoid them
Switched From
In hindsight, this was a mistake. We were swayed by the sales team's promises of additional functionality which turned out to be untrue. We went back to Tradify following seven months of trying to make this work.
Sam B.
Verified UserConstruction · 11-50 employees
Take your business to the next level
Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.
User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks
My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us
Switched From
We came across Commusoft and found it has more features that better suited our business.
Darren H.
Verified UserConstruction · 11-50 employees
Would recommend.
Verified reviewer
- Search functionality and reporting page
Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example)
Elaine C.
Verified UserConstruction · 2-10 employees
Invaluable business tool
It's an invaluable work tool for our business - we couldn't do without it.
Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish
- There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours
- Online support is excellent
Shannon O.
Verified UserConstruction · 11-50 employees
My commusoft app rocks
So far my experience has been very good. The app works without a glitch for me. It loads up everytime quickly. I can see my jobs for the day without hesitation.
The daily diary is very easy to follow and make changes to compaired to other apps
The time sheets have start and stop times but should maybe show the total tome for that period
Dominic A.
Verified UserConstruction · 2-10 employees
Happy customers and does the job
Verified reviewer
- Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records
- Email straight from the system and logs all info emailed
- Able to send text messages to engineers and customers
- Can see old records of previous works
- Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised
- Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day
- Not really massive issues
Stacey P.
Verified UserPublic Safety · 2-10 employees
Commusoft review
Commusoft has made my working life so much easier. It's straightforward and easy to understand.
- How practical it is to use, it makes things a lot easier
- So far there hasn't been anything I dislike about it
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