DialedIn CCaaS
Review of DialedIn CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About DialedIn CCaaS
DialedIn CCaaS Screenshots
DialedIn CCaaS Features
DialedIn CCaaS Integrations
Customer Reviews
See why people love DialedIn CCaaS
Mary Ellen E.
Verified UserConsumer Services · 201-500 employees
All Call Centers Need DialedIn
I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn.
- It works
- Simply works as it should
- No restarting every hour or so, loosing time from work
- Customers hear me and I hear them
- It accurately tracks my logged in time
- I have yet to find anything I do not like
- There just is not anything an agent can dislike about DialedIn
Amanda S.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Very satisfied user!
Overall I am satisfied! I really enjoy this new dialer for our company. Our last dialer doesn’t compare. Between the two I works definitely refer dialedIN.
- I like all the features it offers like a notes section and it allows you to transfer calls easily
- It works smoothly
- I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls
- It just shows me down
Switched From
Telesero is the old dialer but it won’t let me choose it above Glitches In the system, it was difficult dealing with the customer service behind it. There were issues almost every day
Rafael V.
Verified UserTelecommunications · 11-50 employees
Great Customer service
Working with [SENSITIVE CONTENT HIDDEN] he always makes my experience easy and enjoyable.
- Quality of sound is awesome and very friendly to use
- Everything is above and better then any other Dialer company
Tiffany T.
Verified UserTelecommunications · 11-50 employees
Review for DialedIn
Overall it’s ok…Not the best service but not the worst. Just needs a little work done on it and it’ll be way better
- It’s easy to use and when it’s workin, it actually ain’t too bad of a service
- It’s easy enough to go from customer to customer with it
It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y
Marcus M.
Verified UserTelecommunications · 51-200 employees
Review on September 10 2025
Overall, my experience without in has been a positive, time saving good experience. I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been the most seamless and easy to use service.
I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well
- There’s nothing that really comes to mind that I did not like about dialed in
- I have had times where I needed to restart my computer, but that would fix any bug issue that I ever dealt had with dialed in so overall it is had been a very good experience
Switched From
Ease of use and I personally like dialed in much more than the ring dialer.
drennetta c.
Verified UserInsurance · 2-10 employees
Ease of new technology.
My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips.
- I like the ease of navigation with this system
- The setup is easily understood, with clear and visible pathways
- Sometimes the system will black out, causing a reboot
- While working with a client on a few occasions
- The system just blacked out
- Requiring me to do a callback
Jazzmine S.
Verified UserCommercial Real Estate · 11-50 employees
great app love it
My overall experience was a 10/10 I don’t have any complaints except for the app needing a update other than that the app is great
I love the features and the security of the app the app made sure my customers personal information was secure
Dont have any complaints at all the app to me was wonderful I will say the app does need a update but other than that everything was great
Erika E.
Verified UserLegal Services · 11-50 employees
Great system
Its not bad system to use turn on and its good no issues with working it. Always starts right no issues.
- The customer support is very good no issues or complaints
- Easy to contact and great help when needed
- The frequent updates is the annoying part
- To have to not have issues we have to always update
- Its the annoying thing aboutnthis system
Cristina R.
Verified UserHospital & Health Care · 51-200 employees
Excellent Dialer
Verified reviewer
- Best dealer in the market and I have tried about 10 different ones
- This One beats all of them
- Clear sound
- I have no complaints whatsoever
- This is a very reliable dealer, and the connection is always super clear
Trent M.
Verified UserFinancial Services · 11-50 employees
Fast Follow Ups
Verified reviewer
- There was always consistent follow up calls after you hung up
- This means the dialer was working very well at all times
- When hanging up, there was a delay which often caused a moment of awkwardness between the two parties
- This is not a problem in my opinion, the intro is more important
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