Dialpad
Review of Dialpad Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Dialpad
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Dialpad Features
Dialpad Integrations
Customer Reviews
See why people love Dialpad
Brian B.
Verified UserElectrical/ Electronic Manufacturing · 1001-5000 employees
It helps simplify work
It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to carry out
It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution
At first it can be a bit complex to use because of all its tools, I was confused about where I could do each process, but over time I learned how it works well and nothing has failed me
Ed F.
Verified UserInsurance · 2-10 employees
Dialpad is great for businesses
My overall experience with Dialpad has been great. I have been using it for 4+ years.
What I like most about Dialpad is the ability to text, call, and screen share all from one application
- There is nothing that I like least about Dialpad
Switched From
It is the standard in my industry that everyone uses
Shalee J.
Verified UserReal Estate · 2-10 employees
Great app for business phone calls
Really like it! Wish it had a mass text option as well.
- I like that you can have a phone number besides your personal phone number but never miss a call
- I also like that you can have departments and track users stats
- Helps with accountability
- I wish that when you were assigned as an assistant to someone you could see their texts
- That really has been troublesome for us
- Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back
- causes missed communications
Verified Professional
Real Estate · 2-10 employees
Convenient Dialer
So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have.
- I like how smooth and easy to use this software is
- Especially their AI when they provide a summary of what happened during the call and transcripts
- Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call
- It's not like I dislike it, but the AI voice isolation
- It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises
Sheila R.
Verified UserLegal Services · 2-10 employees
Unreliable phone service. Horrible for business owners!
For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied.
- I honestly don't have anything good to say about Dialpad
- Our features and functionality with another phone carrier were far more user friendly, reliable and robust
Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls
Switched From
Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business!
Paul D.
Verified UserHospital & Health Care · 501-1000 employees
Do your homework before signing off with them. Over promise. Under Deliver.
You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time...
- The concept and the theory for how they could work for us was great
- Great potential
- Follow through has been a nightmare
- We use them for UCaaS and learned pretty quickly that the design was severely flawed
- No SIP connection from other systems
- No third party transfer recording
- Must be an admin to utilize call analytics and recordings
- Doesn't fit our company structure
- Physical phones will inexplicably stop working
- Not all in one site
- One here or there
- Just stops working
- They had a flaw with calls ringing in that came from the same ANI
- Multiple calls with same ANI would result in first call going proper IVR workflow
- Any additional ended up going fallback route
- They put a fix in
- Now I get call delays and audio problems
- Tech support is abysmal
- Too often they just want to close tickets and do not try to provide solutions
- Just try getting an engineer into a meeting
- I don't know if they exist
Switched From
Consolidation of multiple sites and systems into one platform
Why they chose it
"potential. They had potential. And good reviews. Boy were we snowed"
Elisabeth L.
Verified UserDesign · 201-500 employees
Simply go else where
Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy.
- The sellers knew their stuff
- They knew all the right things to say
When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling)
Switched From
Pricing and customer service. I would go back to 8x8.
Why they chose it
"Supposedly had the best reporting tools."
Shauna M.
Verified UserFinancial Services · 11-50 employees
Look elsewhere
We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750.
- The AI transcription is nice, and the soft phone is nice
- There is a robust set of features
- They misrepresent available features
- I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings
- I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain
- Neither of those is true
Why they chose it
"Offered more integrations with other products, promised features that don't actually exist. Oops."
Derek R.
Verified UserVenture Capital & Private Equity · 11-50 employees
Use CloudTalk instead it works much better and customer service is much faster.
Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles.
- I was not able to use it
- I don't have anything positive to say about it
- They never gave access but still charged me
- Account closed immediately after sign up
- Could not use it
- Was still charged
- Refund has not been given
Switched From
Skype closed
Why they chose it
"I didn't I moved to Cloudtalk it's much better."
Thomas A.
Verified UserRecreational Facilities and Services · 11-50 employees
Wildly disappointing company.
Terrible. From the outset it was nothing but a headache.
- Nothing
- wholly dissatisfied with every aspect
- Wildly disappointing company
- We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor
- [sensitive content hidden] then joined their team, she was supposed to look into the call quality issues and nothing changed
- We had to go back to our current vendor with our tail between our legs and the only reason we left them was because of the lower pricing
- Great lesson that price and total cost can be two completely different numbers
- Now we have to bring in lawyers which is something we have never had to resort to with any vendor in the past
Switched From
A marginal saving, though this compromised every other aspect of the service.
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