DonorSnap
Review of DonorSnap Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About DonorSnap
DonorSnap Screenshots
DonorSnap Features
DonorSnap Integrations
Customer Reviews
See why people love DonorSnap
Bridget S.
Verified UserHospital & Health Care · 201-500 employees
Two Years with DonorSnap and Going Strong
We transitioned from a big-name donor database platform to DonorSnap 2 years ago and haven't looked back. The DonorSnap team provided hands-on service for the transition process and such personalized continued service that I know everyone by their first names. I always recommend DonorSnap to my peers in the Senior Care community and would recommend it to all philanthropic professionals at small to mid-sized nonprofits.
- DonorSnap is a user-friendly online database that allows our medium-sized nonprofit to easily track donors, acknowledge donations, email donor contacts, assign and record interactions and pull customized reports
- Unlike larger, more expensive databases, DonorSnap has a transparent interface which allows real-time customization at every level - for an extremely reasonable price
- Not only is it easy to use, but if we ever have a question, online trainings are easy to find in their Help section, live trainings are given regularly, and customer support responds almost immediately
The outgoing mass email function is a little clunky, so we usually export contacts to a CRM platform for more customizable email appeals and communications
Switched From
Raiser's Edge was too large, complicated and opaque for our small to mid-sized nonprofit.
Melinda W.
Verified UserReligious Institutions · 2-10 employees
Committed Client!
Our eleven year commitment to Donorsnap speaks to our satisfaction for the whole package! We believe it contributes to clean reords and donor communication.
- We, as an organization, have used Donosnap for 11 years now
- We like the complete data it imports and the ease of putting in manual checks
- The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second
- love that
- It is also so easy to create specific reports & donor gifts if they want a quick update
- The system, as a whole, is a great value for the cost
The thing i like least is probably using email for support as I am a verbal customer & prefer phone calls
Switched From
was no longer able to handle the donor number we had
Why they chose it
"price and the multiple ways of keeping the info we need"
bethany A.
Verified UserNon-Profit Organization Management · 11-50 employees
Affordable but Powerful
A little confusing to use in the beginning but once you get the hang of it, it's easy. Customer support is really fast as well. There are so many tools within this application that nonprofits really need.
- The price range was within our budget
- We are so happy with what you get for the price you pay
The UI should be updated to make it easier for customers to navigate the application
Peter Y.
Verified UserChild Day Care Services · 2-10 employees
DonorSnap is so easy to use that even a non techie can manage it.
DonorSnap is such an improvement over other CRM's that I have tried. I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also.
- Donor Snap is so much easier to use, than two other CRM's that I had used previously
- Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered
- When I can't find the answer on their Help/Training site, I will send an email off to the support team, and typically get a response with an answer within 30 minutes
- A previous CRM product could take 2-3 weeks for an answer
- There reporting options are also very easy to use
- So much easier than those other guys
- If you are proficient with Microsoft Office products you should have no issues
- The weakest link I would say is with the ability to send emails that are heavy on graphics
- It is also possible that I have not tried enough, or asked the correct questions
Switched From
SalesForce was difficult to use, and Method was very difficult to reach support.
Allison J.
Verified UserNon-Profit Organization Management · 11-50 employees
DonorSnap is the Best Choice for Managing Donors!
If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend DonorSnap enough!
- I’ve been using DonorSnap for nearly 10 years, and it has been an incredible tool for managing donor relationships
- The platform is user-friendly, reliable, and packed with features that make tracking and engaging with donors a breeze
- One of the standout aspects is its affordability—it offers great value for organizations of all sizes
- What truly sets DonorSnap apart is its excellent customer service
- Anytime I’ve had a question or needed assistance, their team has been responsive, helpful, and genuinely invested in making sure I succeed
- Over the years, I’ve recommended DonorSnap to several organizations, and they’ve all had positive experiences as well
- If there’s one thing I’d love to see improved, it’s their presence at fundraising conferences
- These events are where I connect with the largest audience of nonprofit professionals, and I think DonorSnap could make a big impact by being more visible in those spaces
- It would be great to see them there more often
Switched From
I had used DonorSnap at a previous organization. I switched because I missed the DonorSnap and Joanna. Also the cost savings is unmatched!
Why they chose it
"The cost savings and customer support was much better with DonorSnap"
Michelle H.
Verified UserChild Day Care Services · 11-50 employees
Into the Future with Donor Snap
DonorSnap has been great in helping us take our non-profit to the next level with our supporters. It was easy to set up, easy to migrate old information from another system, and easy to run. We are moving into a bright future with the help of DonorSnap.
- Donor Snap customer service is great
- They have a wealth of educational videos, and if those don't answer your question, their customer service team is quick to respond to any emails (usually within an hour)
A few of the options take some time and additional knowledge (like doing HTML for emails), but even then the DonorSnap staff are willing to help with whatever you need
Switched From
At the time, GF did not have a CRM or Donor Management capability.
Why they chose it
"We did not like their customer service - we could not reach anyone quickly it seemed from their presentation"
Shari H.
Verified UserEducation Management · 51-200 employees
Good product that elevates our Fundraising
I have been a customer for many years and while I look from time to time at other products, I always come back to DS because it is accomplishing what I need and at a good price point. Believe it or not, there are some features I never used and just this year in 2025 I started to use them and see the benefits to our Development and Business Office. I also added EventSnap and AuctionSnap which also have limitations, but I look forward to them getting further developed. Overall, I am a happy DonorSnap customer and look forwarding to a continually developing product.
Good Value Intuitive technology Support accessibilty from [sensitive content hidden] The integration with Stripe The add-ons of Auction and EventSnap (although too early to tell) Data all in one place
Some limitations Support is not as frequent as I always need I don't use some features and I always wonder best practices
Why they chose it
"It was a more intuitive product and we already had it."
Katie B.
Verified UserNon-Profit Organization Management · 11-50 employees
We Love DonorSnap!
We love DonorSnap. It helps us thank our donors every time we receive a donation. It is also very helpful with reporting and emailing all donors at once. The customer support is also better than most programs. They actually have people that will help.
- The ease of use and the reports are very useful for grant writing
- It also allows us to generate thank you letters for all donors
Building queries seems like a bit of a hassle until you learn the process, then its very simple and helpful
Why they chose it
"Ease of use and cost made this the right choice."
Nikki B.
Verified UserMusic · 11-50 employees
DonorSnap provides great donor management service!
DonorSnap provides great donor management service! I would give the customer service/help department 100 stars if I could.
- The customer service/help department is quick to respond and always provides resolution
- Donation logging and profile creation is simple and straightforward
- I struggle some with creating reports in data miner gold and platinum
- Pledge tracking and reporting is also difficult
Switched From
Donor Snap was the software used by our new director at his previous organization. He like that donor information was available via mobile app.
Christine B.
Verified UserNon-Profit Organization Management · 2-10 employees
More Than Happy With DonorSnap!
The process of moving our data from Raisers' Edge to DonorSnap was completely painless and seamless. The DonorSnap team worked with us to get everything up and running practically overnight. The cost is reasonable and provides us with everything that we need to do our jobs efficiently.
- The screens are easy to use; the reports are easy to compile; and the team is always quick to respond to any questions that I may have
- It's also great that you provide free training sessions
The only con is that reports can't have a customizable header that specifies exactly what the report contains --- it would be nice to see at a glance what the report is by a title listed on the top
Switched From
Raisers Edge was very expensive and much more sophisticated for our needs
Why they chose it
"It gave us everything we needed at a much more reasonable cost"
Popular DonorSnap Alternatives
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.