Eldermark
Review of Eldermark Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Eldermark
Eldermark Screenshots
Eldermark Features
Eldermark Integrations
Customer Reviews
See why people love Eldermark
Lori A.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Eldermark Experience
My customer experience contact-[sensitive content hidden] has been great. She understands the needs of the community and works with communities to get their needs med. Anytime I have a concern, [sensitive content hidden] is there to assist.
- The ability to obtain just about any type of data to support the clinical arena
- The legacy version is not web based
- It is cumbersome and it is not intuitive
- I understand there is a web based version that is in beta testing
- Looking forward to when this will be ready for general use
Why they chose it
"Glennis/Aline was limited in ability to customize to resident needs and running reports."
Caroline L.
Verified UserHospital & Health Care · 51-200 employees
Thank you!
Excellent!! From the initial meeting to the support through the conversion process along with the support after implementation. [sensitive content hidden] were awesome!
- The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner
- The friendliness of the whole team was awesome
- The only 'con' would be the time it took to get everything situated and ready to roll
- I wish that could have been a shorter process
Why they chose it
"Already in use in our facility and the support of the Eldermark team."
Patricia W.
Verified UserHospital & Health Care · 1001-5000 employees
Eldermark Clinical EHR Functionality / User Support Feedback
I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I think Eldermark has not explored the needs of their clients enough and sometimes seems to wait for the user to ask where certain things are. Examples: AL Licensure 8/1/21 Not prepared to create a lease, SA, and additional addendums with a full electronic signature. The e-signature that was there was not fully functional. Not prepared to add the new MN Client Rosters until we asked. They are ready now and in use. We always have had lots of assistance when we reach out. [SENSITIVE CONTENT] have been wonderful to work with. We can be honest and respect what we share.
- The eMar is user-friendly and offers lots of options
- The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner
- It is a deficit that Service Minder is not web-based
- The user interface is antiquated because of it and certain functionalities can't be used
- Download documents in the lease setup which creates users to have to use a partial paper process
Why they chose it
"Ecumen chose to stay with Eldermark because of our long-term use of the product and working relationship. We have spent years customizing the product to company processes and know that well. We want to fine-tune our standardization and use more of what Eldermark has to offer."
Kevin L.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
IT Functionality
I feel like Eldermark is the best and most cost-effective tool that fits our current business needs and grows to meet the future needs of our company at the time that is appropriate. I can’t imagine more useful software for senior living, independent living and, memory care communities to use that fits exactly those needs.
- Eldermark’s ability to address specific business concerns and make meaningful updates to address them is appreciated and impressive
- We feel if our needs are not currently being met they will be eventually
- Eldermark makes us feel our needs are valid and let’s us know if and when improvements to address our needs will be implemented
Some major updates take longer than we hope and underutilization of their tools on our part may reflect confusing UI or training
Why they chose it
"Cost and streamlined functionality that fits our business."
Angie L.
Verified UserHealth, Wellness and Fitness · 51-200 employees
New and Improved!
Great! I had worked with the system at another facility and loved it. Was very excited to get it here.
- I love how they are always willing to answer any questions I might have
- It so great to have a new and improved system
- Just that you have a different person for the clinical, and billing
- But hasn't been a big deal
Switched From
I didn't do what I needed it to do for the assisted living.
Steve K.
Verified UserFacilities Services · 11-50 employees
Eldermark Support Positive Exerience
Very satisfied with the overall experience. Biggest challenge is to have all staff and users to slow down a bit and USE the support to solve issues or challenges and then SHARE the knowledge with others ... we are all so busy serving our seniors.
- Quick and efficient solution to my issue, through the eldermark support system
- This was an issue that could not have easily been solved without the knowledge on the back end of the support tech person
- Nothing really
- every time I get support assistance, I tend to learn something new that is useful
Adrienne F.
Verified UserHospital & Health Care · 201-500 employees
Success with Eldermark
Overall, I have had an extremely positive experience with Eldermark. All too often, companies say they listen to your feedback, but Eldermark really shows this. They keep you updated with bug fixes or issues that have been noted. Their response time is amazing and all their staff are really knowledgeable about the products they are working with.
- It is pretty user friendly and easy to navigate through
- Your Billing, Clinical, etc
- are all in one place and work with each other
- There are many options available and the Eldermark Team is ALWAYS listening
- They listen to any issues you are having and are quick to resolve them
- They listen to your concerns on what can make your business more successful and time management friendly
- Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option
- They are always looking to make the product better and more efficient for YOUR business
- Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs
- No topic is left uncovered and the floor is opened for any additional issues to discuss
There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate
Sarah V.
Verified UserHospital & Health Care · 51-200 employees
Stellar Software and Excellent Team
We've been using Eldermark for nine years and have always received excellent support and training. Eldermark will always be our top choice!
Eldermark is fantastic; easy to use, and if you ever need help, their support team is always there to assist and guide you
- No cons, just excited to get started with Eldermark Next
BONITA K.
Verified UserHospital & Health Care · 51-200 employees
Great Assistance
They have always been so helpful, and give me training directions for future knowledge
- The person on the other line was extremely helpful
- nothing really, the only thing that happened was I was disconnected once
solomon c.
Verified UserManagement Consulting · 501-1000 employees
IT support
You guys get a A + in my books .
- IT support teams are amazing
- Professional/ knowlegeable
- I hope eldermark move away from RDP eldermark and 100 percent web based
- I know you guys have beta program but still
- Also move away from TSprint < its hit or missed
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