Eleo
Review of Eleo Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Eleo
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Eleo Features
Eleo Integrations
Customer Reviews
See why people love Eleo
Dr. Margaret Q.
Verified UserNon-Profit Organization Management · 2-10 employees
CEO and Founder
Great experience. I love the customer service, the patience, and the expertise of the agents. They're extremely helpful.
- Customer service is great, and live individuals answer the phone right away and resolve your issues
- The best customer service I've ever experienced
- Having to manually process donations
- When an email is received about a donation, you have to go in and manually process it
Switched From
The cost was too high and we weren't utilizing all features.
Melissa L.
Verified UserNon-Profit Organization Management · 2-10 employees
Hard to beat Eleo
Eleo has been a great tool for our organization for over 5 years now. We are a small nonprofit with 3 employees raising around half a million per year. I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo. I have always been very satisfied with the customer service, finding them both helpful, pleasant, and prompt.
- Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price
- Integrating with our payment processor and website have been key
- Being able to customize fields to collect specific information allows for great donor management
- There is a great capacity for making reports customizable and being able to filter just the right information for your needs
- The above and beyond customer service is extremely helpful and prompt
- In the past I have had issues with forms not functioning during high traffic times like of #GivingTuesday and have chosen to use another provider for this day
- In fairness this was several years ago and we have not tried a high traffic day since
- From time to time I have researched other CRM's as we grow because a member portal could be useful for our organization and is not offered in Eleo, but it is always just a headache and I discovered that other companies don't really offer anything more than Eleo and are a lot more money per month
Why they chose it
"Eleo is better priced, less complicated, and very customizable. It had the options we needed (donor management, event management, grant management, stripe integration, website integrated), was straight forward and had helpful service."
Christine T.
Verified UserNon-Profit Organization Management · 2-10 employees
Website way to slow
There are a lot of great features but the processing speed is enough of an issue that I am researching other options.
- You can do a lot like track donations, create event and donation pages and other links
- You can export data
- It could be more user friendly, in my experience there have been several times when it has glitched and I've had to start over on what I was working on
- The largest issue is that it is severely slow - like dial up in 1999 processing speed
- I have tried it on different computers and my phone and it is extremely slow on all three
- Other users from our organization have noted the same thing
- I also wish their support was available more often
June H.
Verified UserNon-Profit Organization Management · 2-10 employees
Donor Software that is Affordable Without Sacrificing Quality
We’ve had a fantastic experience with Eleo Donor Management Software! The platform is easy to use, intuitive, and has streamlined the way we track and engage with our donors. The customer service team is outstanding—responsive, knowledgeable, and always willing to go the extra mile to help. On top of that, Eleo is affordable without sacrificing features or quality. It’s the perfect solution for nonprofits of all sizes, and we couldn’t be happier with our choice!
Customer Service, Value for Money, Reporting, Easy of Use, Safe and Secure, and Organizes all Donor Information
- There is nothing that we like the least about Eleo
- Comfort Crew for Military Kids is happy with everything that Eleo provides
Why they chose it
"More affordable and still offered the same features."
Wayne S.
Verified UserConsumer Services · 201-500 employees
Outstanding Tool for Managing Donors, Grants, and More!
Overall, Eleo has been an indispensable tool for the Samaritan Bethany Foundation. It’s user-friendly, efficient, and has truly transformed the way we manage our operations.
- The Eleo team is always responsive and offers outstanding support whenever I need it
- They've been incredibly helpful in ensuring I get the most out of the platform and customizing it to meet our foundation’s unique needs
- I especially appreciate the one-on-one training sessions, and I can always find a convenient time to connect
- The system doesn't support our letterhead template
- While I can write the letter, I need to adjust my process to create the final product
Switched From
The software is no longer supported by Metafile.
Why they chose it
"Price, customer support (phone included), user interface, customization, reporting, scalability, training and customer reviews."
Beau K.
Verified UserMental Health Care · 2-10 employees
Great For Our Nonprofit!
I used to have Neon as our CRM. Unfortunately their software updates began counterproductive and the cost too high. Unfortunately, Neon required using their payment processing and their software updates seemed to be targeted for mid to large size nonprofits.
- The customer services is so nice and easy to work with
- Night and day compared to our last CRM
- Integrations can be challenging to execute
Switched From
Cost and updated software became counterproductive
Why they chose it
"Cost because we are very small nonprofit"
Robin H.
Verified UserNon-Profit Organization Management · Self-Employed
Two years with Eleo and thrilled to recommend them
Professional. Easy to work with. Easy to problem solve (but there were few problems). No extraneous functionality.
- Amazing customer service (real person)
- Economical
- Does the job
- Easily transferred to another organization when our contract with client changed
- We did our due diligence to find a new donor database, and chose Eleo
- We've worked with them for two years
- I would recommend them to organizations that don't want complexity, drama, or extraneous functions
- Five stars
- No cons
- Everyone who worked with them found them easy to work with, reliable, clear, and responsive
Switched From
Ease of use. Simplicity in use. Able to transfer to another department/client easily. xxx
Melisa B.
Verified UserFood & Beverages · 11-50 employees
Eleo 5 Stars
Verified reviewer
- Eleo is user friendly and easy to navigate
- Uploading documents is a breeze, love all the breakdowns of donations through the years
- Reports are helpful and detailed
- Support is always quick and helpful
- Would recommend to anyone who need to track donations
No complaints with Eleo, any issues that may come up, are addressed by support and handled in a timely manner
Karen d.
Verified UserMusic · 2-10 employees
I'm a fan!
Excellent. They go the extra mile to help and the staff is super knowledgeable.
- Customer service is topnotch and super friendly
- Limitations to calendar year instead of fiscal year
- Limitations to only donor data and not purchases
Switched From
price and user experience-
Georgia S.
Verified UserNon-Profit Organization Management · 2-10 employees
Eleo is very helpful to me
The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know the answer, then they will get someone who does know the answer to talk to me. They have worked very well with me. They explain things clearly and take me through the steps I need to know.
- The Eleo support people are very eager to answer any questions that I ask them
- If the first person I talk to does not know the answer, then they will get someone who does know the answer to talk to me
- They have worked very well with me
- They explain things clearly and take me through the steps I need to know
- I wish Eleo would have a "print" button on the screen of transferred gifts to QuickBooks
- That would be nice, saving me time
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