Exercise.com
Review of Exercise.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Exercise.com
Exercise.com Screenshots
Exercise.com Features
Exercise.com Integrations
Customer Reviews
See why people love Exercise.com
Nancy S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
So far I love Exercise.com
Learning a new platform is never easy, but my onboarding specialist, [sensitive content hidden], helped me every step of the way. He answered any question I had, and continues to do so. Once I began to delve into the platform, I found it is quite easy to use.
- It's easy to learn, even though I am still learning parts of it
- I love how easy it was to set up the health history and waiver forms
- Also, I can check in with my clients through the assessments
- I don't like that I have to cancel out a client's session to reschedule
- It would be nice to have a reschedule option
Switched From
The only things I could do on MindBody were scheduling, run reports, and take payments. The app offered by MindBody is mostly for scheduling. Being a personal trainer, I wanted an app that would allow me to send workouts to my clients, and Exercise.com does that.
Why they chose it
"N/A"
Chris M.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Amazing on boarding experience
As a new customer very refreshing to have a business that responds promptly answers all the questions in the timely manner and it's helpful in allowing us to determine the best options for what our service would need at our two gym locations. This is unlike experience we've had with previous companies we try to utilize
- We are in a process of migrating to exercise
- com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise
- com for our two gym locations
- None to list at this time as we are in the process of migrating over to Exercise
- com
- from Mindbody which has been a horrible experience
Switched From
Mind body continues to struggle to prevent adequate customer service as a odd software interface and provides an accurate data
Why they chose it
"Twin oaks could not provide adequate service in terms of membership renewal on a timely manner for 6 and 12 month memberships"
Jeremy K.
Verified UserSports · 2-10 employees
Abbie is the Best ! Thank you <3
It's been a good experience. The product keeps my business organized. i also like how you can customize it to make it your own by adding video tutorials, etc.
The customer service, Abbie has been with me every step of the way to answer any and all questions always in a timely fashion
- Not loving all of the new updates
- Also i wish you could scan people in and i've had a lot of trouble linking my card reader to the Exercise
- com
- I've never been able to get it to work
Meghan U.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Grass isn't always Greener no matter how great things look on the outside! Details do matter!
Exercise.com is a disappointing experience. I have been with Exercise.com for 1.5 years, and my experience has been disappointing reason being, Customer support: Issues take months to address with little to no resolution. Reporting & Dashboard: Reports were never accurate, and the Dashboard consistently failed to provide correct data, costing me hundreds of dollars and countless hours managing the books manually. Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues. Compliance: Implementation of SMS 10DLC federal requirements was slow. When I raised the unlimited texting not working within the system—a problem that should have been addressed almost a year prior—they failed to inform me until the system failed entirely. While the platform promotes many features, the fundamentals needed to run my small Pilates studio were never reliably delivered. As I try to find a better solution, I have been GHOSTED by customer support. They are still under contract with me and have an obligation to me however, this is how they treat their clients. BE WARNED!
- What makes exercise
- com great is the support
- You have a Support manager who is available to assist
- [sensitive content hidden], is a rockstar
- She was very helpful and did her best to help me help my business
- Our email communication was strong as was her support when available
- From the start, the platform has been inconsistent
- The Dashboard never produced correct information—a red flag from day one
- Payroll reporting, a feature promised over a year ago, still hasn’t materialized—another red flag
- Even after speaking directly with [sensitive content hidden] and paying a significant sum ($5,000), I was promised fixes that never came—red flag number three
- Customer support has also been disappointing
- A new manager, [sensitive content hidden], refused to address issues over the phone and threatened to break our contract while criticizing my communication
- I run a small Pilates studio with about 100 members, three memberships, and a drop-in option
- My operations are straightforward, yet Exercise
- com could not—or would not—support even this simple setup
- This was a huge cost for me to have to get little to no accurate data in return
- Bottom line: If you are a small studio seeking reliable, consistent support and accurate reporting, Exercise
- com may not be the solution
- Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter
- Assessments getting triggered to all clients not just the one you needed to get the assessment to
- Imperative information on leads (ie: names, phone numbers) not being captured from the moment they showed interest
- These were common everyday hiccups that to this day are still not resolved
Switched From
Exercise.com offered more options like exercise plans that could be created along with video attachments for me and my clients. I never got there as I was dealing with all the "other stuff" that was supposed to work and never did.
Brian R.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Horsepower and Hospitality!
It's been a very positive experience so far and we look forward to taking full advantage of all the powerful features. My biggest fear of moving to the new system was (once again) losing all our clients info and mostly, all our clients credit card info. Exercise.com made that part easy!
- Has EVERYTHING we need in one place
- This is one powerful piece of software backed by some great people
- Sometimes has TOO much and I'm fishing about for how to solve something
- Good thing [sensitive content hidden] is available
- She knows the system inside and out and quickly gets me on the right track
Switched From
Wanted to consolidate 2 locations onto one platform. Needed more robust tools for our coaches and trainers.
Why they chose it
"Better overall solution for ALL our needs."
Elizabeth T.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Grateful for Exercise.com and their team!
As a one man shop myself and only having 2 gym assistants extremely part time investing in Exercise.com was an investment into building my team! The website houses all my invoicing, financial, scheduling, billing, programming needs and auto regulates much of that along with filing my client assessments, health, programming history etc. It has saved me time and money and peace of mind! More to come as we build our databasethe more we utilize our website!
- That it is an all in one hub
- I have saved money in being able to cancel all other website tools I was using and I dont have to bounce between anything while working now
- I am not tech savvy so learning the system to start was a little hard but having [sensitive content hidden] to walk me through it each week helped immensely and he was so patient with my lack of understanding
- The customer support made up for
- Some things are hard to see at first but a few weeks in you start to understand
Switched From
I was scattered every where between all my systems and needed more simplicity
Why they chose it
"It was top rated and the team from sales to support has been so helpful and friendly from the start while also being very professional and especially pateint with me as I learn to use the whole system!"
Hailey B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
[sensitive content hidden] is a great account manager
I like the leaders and I feel like things are getting better but it’s not up to standards yet. I hope that changes.
- [sensitive content hidden] as my account manager
- The only reason I’ve stayed
- I have liked the addition of new developers too
- There are always bugs and when something gets fixed, something else breaks
- It’s just not super user friendly and that’s the feedback k get from multiple users
Why they chose it
"I had a friend using it and so I jumped on board"
Micah R.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Metroflex Gym Ardmore
Overall it’s been great. 1 year in and minimal issues. Learning as we go. [sensitive content hidden] has been amazing helping us through all the issues and using her resources to help us get things done. She has been awesome to work with.
- Ease of use
- Integration with Kisi
- All in one system
- Ability to manage things in one piece of software is super nice
- Billing reporting needs some refinement
- Trying to find things like exact billing and expected billing requires a lot of reports and some manual export
Why they chose it
"Integration and single platform. Especially with the kisi access."
Selina C.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Everything You Need In One Place
The team is just great! You can always reach them and they help you troubleshoot until it’s sorted out. Appreciate them.
- It gives me the flexibility to create what I want in terms of trainer or client view
- Additionally, anything I change gets updated in real-time
There are a lot of features so there are times where I think I checked it but I did not but overall I appreciate the flexibility
Switched From
Not much room for flexibility and customization.
Lesley Y.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Fantastic Software , saves having several different systems
Great experience so far , clients also love the app , always adding new features
- Does everything we require for our gym in one place
- Quite a learning curve as there are so much features
Switched From
Wanted all in one software which does everything
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