EyeOnTask
Review of EyeOnTask Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About EyeOnTask
EyeOnTask Screenshots
EyeOnTask Features
EyeOnTask Integrations
Customer Reviews
See why people love EyeOnTask
Ted K.
Verified UserComputer Software · 2-10 employees
Flexible solution, Best value for money
EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.
- EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements
- All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins
- Several financial features for the European market where missing, but added on my request within six weeks
- The price model is very acceptable
- For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration
- There is good support although it is only in English
- The integration with other software is limited
- A direct connection with the accounting software my client uses is not available ( currently solved with an export/import)
- I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool
- With this tool it would be possible for consultants like me to configure the connections with third party software
Switched From
The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask.
Why they chose it
"EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess."
Gamaliel J.
Verified UserConstruction · 2-10 employees
Best value for money
The onboarding and support have been excellent. We use the platform to track service calls and contracts for our electrical company.
- Easy to set up
- Eliminated the need for paper systems
- Has good workflow tools from call to billing
- Integrated time keeping
- It's a good thing
- It has too many features
- I don't use many of the apps' features
- The interface appears dated
Why they chose it
"The primary consideration was cost, but also the ability to generate Work orders."
Leigh-Ann R.
Verified UserLogistics and Supply Chain · 11-50 employees
Would recommend
It has been a positive experience and we would recommend this product to anyone needing a simple quick solution.
It's a great value for the price we pay and whenever there is an issue with the system, our contact at EyeOnTask is quick to respond and either try to fix the issue or fix it
There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it
Switched From
They were discontinuing the function that we used.
Marie W.
Verified UserIndividual & Family Services · 2-10 employees
EFFICIENCY at it's FINEST
Overall experience was good. Was able to get the job done efficiently with the tools provided. The convenience of the app was a strong point.
- The dynamic reporting
- Being abke to generate reports that are easy to understand and effective
- As well as being able to share them with the client or just have thwm on record
- Some of the frustration dealing with third parties
- Somw of the process when integrating certain companies such as steipe or zapier, it could get annoying at times
Verified Professional
Facilities Services · 11-50 employees
Software with great value for money!
EyeOnTask has allowed us to keep good records of all our contract and services to clients. The subscription price is definitely returned with great value! However, speed of site has been rather slow lately, and the failure of old functions with every update is frustrating. Hope to see improvements in that moving forward.
- Responsiveness of the software team that listens to our suggestions and requests
- Love the constant development of new functions to enhance our productivity
- Updates without notification, changing functions without notice
- Whenever there's an update, some old functions will fail to work
- Developers should be more thorough in their testing before going live
- Inability to attach videos to jobs has been a hassle
Switched From
The previous software lacked Contract Management modules and we were not able to deliver timely and customized reminders to our clients.
Why they chose it
"Comprehensiveness of software solution and scalability."
Mick W.
Verified UserReal Estate · 11-50 employees
Efficient, Modern, Crisp, Economic
During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops.
- Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented
- Clean clinet reports and good automation
- Great for managing teams
- The web portal is strong but needs a revisit
- At time of writing, the web portal is version 0
- 0
Switched From
Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues
Why they chose it
"Better fit, easier to use, easy integration and deployment. Less inertia to change for the team"
José Antonio S.
Verified UserBusiness Supplies and Equipment · 51-200 employees
The most complete and affordable option for FSM.
After some time my team is getting use to the software, now we are getting positive feedback from my engineer
His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise)
Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place
Why they chose it
"Because is the most affordable and complete option, Zoho doesn’t has pictures of the equipment or actives, servicenow is very complicated to install, some doesn’t fit on our budget"
Kate L.
Verified UserConstruction · 11-50 employees
Overall Experience
easy to access , scheduling , able communicate with field worker using system. Only need to improved the bug issue
customer service team always have respond when I need help , and can solve the issue on time for me
when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do
Patric M.
Verified UserMechanical or Industrial Engineering · 2-10 employees
Great Software
Great system, we have been using it for a year now and we could easily adjust and integrate with our system, customer service is fast and very helpful!
Customer service, fast, no down time, it has most of the features we need and in addition to it the platform is easy to use and safe
All is good, nothing to complain, whenever there is something that needs to be improved we point out and the team solves it
Brenda V.
Verified UserConsumer Services · 2-10 employees
Community Manager
Amazing, overall it is one of the best platforms I have used so far through tm career. Overall it allows me to stay organized.
- It is easy to use, easy to train on, and allows users to feel comfortable when using it
- I find it easy to teach when I am training others
- Customer service takes longer than usually
- Some features can be improved on
- Other users have expressed that it can freeze
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