FieldAware

• The software rarely works correctly
• For a period of time if you rotated your phone to adjust the aspect it would delete everything you had typed in the job sheet
• the system now rarely tracks the work phone correctly, often glitches in the middle of typing a job sheet and you loose the data, it was massively miss sold to my firm by being told it could do more than it can, reports don't work correctly and are complex to create, it doesn't integrate into Sage accounts at all but we had been told it would
• you cannot run reports based on needing return visits on jobs meaning someone has to go through each job sheet individually on a daily basis to double check what jobs are required

• it is no able to track technician's time per task, only tracks for the whole job

• • Reports are not very readable • Appear too condensed • Hard to decipher headings from reports
• • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read
• There are too many dark lines, box lines and shaded areas in the reports
• Will there be an option for print preview
• we don’t have the option to delete a task
• How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field
• There is nothing to advise a job has been completed and ready for invoicing and reporting
• When a Job is Completed in the Field it will be synced back to office, but there is no notification feature
• Where do you see Add Fields
• Additional Fields are Custom Fields which I outlined above
• If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page
• You may not want some Additional Fields to appear for example
• What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer
• The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available
• Can you advise on how this can be amended
• As the reports don’t look professional with different fonts now

• So far so good, there is nothing that I least like

• FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have
• Right now there's no automatic text messaging when a tech is on the way or to send a review link
• If you choose to sign in via the app, you cannot use the desktop
• Or so I'm told, haven't tried that personally
• If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go
• It's a solid software for it's capabilities, but it's missing a lot of features that we really could use

• Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier
• We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software
• But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us
• After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer
• They're pretty unaware for having the word "Aware" in the title of their application
• They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented
• Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking
• You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong
• It's expensive and doesn't work for our industry

• Fieldaware seemed to have ironed out all my cons about the app
• Keep up the good work guys

• Constant issues, sometimes taking weeks to have resolved
• For instance, last month many of our jobs were vanishing without a trace
• This month only the lead technician can 'see' the job
• Any other crew members must be notified by other means that they have a posting
• We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues

• If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs
• Make a mistake a "delete" a a job, it is forever lost in the clouds
• Business Works compatible>

No default tax setting, and difficult to carry out some requests with the ipad version