Five9
Review of Five9 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Five9
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Five9 Features
Five9 Integrations
Customer Reviews
See why people love Five9
Sanchita J.
Verified UserInformation Technology and Services · 5001-10000 employees
Customer Interaction software
We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot.
- 1
- Very reliable software to use
- 2
- Very clear with the profile options to put as active and inactive
- 3
- No lag or issues came in between the discussions
- 4
- Voice mail by customers, messages are all just great features to deal
- 1
- Issues come with deployment and number of errors
- 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello
- 3
- Difficulty in understanding the call history records
Verified Professional
Retail · 5001-10000 employees
Five9 The One Place Shop
Amazing experience so far, great customer support, great product value and great constant improvements
All in one place shop, and its constant AI innovation product offering, apart from their amazing support team
Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product
Switched From
Cost, effiency and more over one place shop ccas solution
Why they chose it
"price, but moreover possible enhancements and utilization easiness of"
Tracy W.
Verified UserMedical Practice · 1001-5000 employees
Committed Staff
Medical Practice
- The team I am currently working with at Five9 have been wonderful
- We are moving to the HTML version, which is more visual appealing and less clunky than the Java version
- You must answer the phone through your headset
- There is no option to answer through the computer/speakers
Monika G.
Verified UserLaw Practice · 51-200 employees
Servers drop all the time for many hours at a time
After using five9 for 15years, it has declined terribly with a much much higher cost. They outsourced their support which isnt helpful and their servers are down all the time
Easy to implement, lot of option for customizations though they dont always work or are unstable with their functions
- Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+
- You lose a lot of business and end up paying employees to wait for them to fix it
Kellie W.
Verified UserHospital & Health Care · 1001-5000 employees
Robust Call Center Solution
Five9 is a robust solution for business that need to manage high volumes of calls across several channels. However, reliability issues and call quality can hinder productivity.
- Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues
- Customer Support: Customer support is generally responsive and knowledgeable
- Many of the users praise the support team's efficiency
- Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction
- The platform supports voice, chat, email and SMS
- Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues
- Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths
- However, call quality can experience lag or dropped calls
- Team Collaboration: Five9 integrates well with Microsoft teams
- Supervisors can monitor and coach each agent in real time, which helps teams' performances
Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections
Switched From
For better quality and less disruption in service
Amin R.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
2 years of knowing ins and outs of Five9 as a Data Analytics Manager
Great! It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive
It's intuitive and straightforward, fast Simple UI, but still provides custom setups and complex scenarios We use it our telephony system for our call center
Some of our managers prefer the old-fashioned java-based supervisor view rather than web widgets and dashboard Better guidelines can be available on advanced functionalities
Why they chose it
"Dialpad had nice AI feature, and it was cheaper, but it was designed for high volume call centers"
Cody C.
Verified UserHealth, Wellness and Fitness · 10000+ employees
Awesome product for contact centers!
I have used this product for around three years now and everyday I am thankful for having this tool.
- Five9 is a everyday item that we use in the customer service world
- This tool allows you to create the type of contact center your business needs
Five9 honestly is great from a cost standpoint and gives you many things to complete the business need you need, there is nothing bad to say honestly
Jack N.
Verified UserEducation Management · 1001-5000 employees
Powerful CTI very well integrated with Salesforce CRM
I use Five9 to call all our potential candidates who showed interest or applied for our bootcamps. I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach
- Perfectly integrated with our CRM, I never need to enter a phone number manually - it pops up information about the person I'm calling - it also pops up information about inbound calls when the person is identified
- sometimes the end of call workflow doesn't work properly based on the disposition I selected
Amaury P.
Verified UserStaffing and Recruiting · 11-50 employees
Thumbs up for Five9!
i think Five9 gets the job done. It’s reliable for managing calls and agents, though there’s a bit of a learning curve at first. Once you're used to it, it works well.
- Its simple for making calls and respond them
- I like is not as other software that you don't know where to find the buttons, seems really user-friendly
To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating
Freyxa M.
Verified UserFinancial Services · 5001-10000 employees
THE KICKER FOR WARM TRANSFERS
My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly.
It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer
What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work
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