Freshsales
Review of Freshsales Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Freshsales
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Freshsales Features
Freshsales Integrations
Customer Reviews
See why people love Freshsales
Rebacca F.
Verified UserStaffing and Recruiting · 10000+ employees
Reliable and cost effective platform
Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities.
- I really like the way it keeps the sales sequences and automates them
- Making sales pipelines is not a big task on Freshsales
- I would say this is one of the best CRM platforms am using
- Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product
To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here
Harry S.
Verified UserAccounting · 11-50 employees
Great software, but expensive and poor support
Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product.
Clean design, easy to use, and customisable with lots of useful features for daily sales management
- Very expensive for what it offers
- Requires too many add-ons (e
- g
- , add-ons for the number of emails, contacts, api connections), and support could be much better
Switched From
So that it would integrate with our other Fresh tools.
Dean H H.
Verified UserTelecommunications · 11-50 employees
Amazing CRM Pragram
Many as i use this program for saving all my clients information when contacting them and making notes.
- Its easy to work on and you can filter all the information that you looking for
- You can do so much more on this CRM program i love it
Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform
Why they chose it
"Because it was rated the top 10 programs"
Ellie T.
Verified UserE-Learning · 11-50 employees
Freshsales Review
The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time.
- Easily view customer profiles
- Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details
- It records all communication in one location for quick access when needed
- Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile
- The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet
- Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile
- Automated emails when fields are updated take a lot of work off our hands
- I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up
- It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down
- The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view
Switched From
Not the options for automation and fields that Freshsales had - this was needed to keep in line with the business growth.
SooHoon C.
Verified UserComputer Software · 2-10 employees
Freshsales has gained the insights of food retail managers.
Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.
- As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful
- The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort
- Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth
- However, the complexity of the reporting and analysis tools was a significant drawback
- Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills
- This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions
Why they chose it
"I ultimately chose Freshsales over its competitors due to its robust lead management features and the integration of AI through Freddy. The ability to automate follow-ups and prioritize leads based on predictive scoring was a decisive factor. Additionally, Freshsales offered a competitive pricing structure that aligned well with our budget, providing advanced features even in the lower-tier plans. The comprehensive support and seamless integration with our existing tools further solidified my decision to choose Freshsales."
Mathew M.
Verified UserFinancial Services · 5001-10000 employees
Reliable and easy to setup for use
Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads.
- Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication
- Freshsales provides leads and sales analytics helping to identify and improve on weak areas
Freshsales allows client to book demo with sales agents and simple descriptions and training about product
Aaron N.
Verified UserComputer Software · 201-500 employees
Freshsales - CRM for the startup of tomorrow
Overall Freshsales is a great CRM tool for a new startup to base its sales department.
- It has a great feature list
- Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform
- The pricing for Freshsales has to be revised as per Indian Geography
- Also some basic features like Campaign Management for automated outreach is not present
Switched From
Features and Pricing compared to the old CRM
Yhan Y.
Verified UserTransportation/ Trucking/ Railroad · 10000+ employees
Looking Into Freshsales
Verified reviewer
- Pipeline view's real nice, makes it way easier to follow what's going on
- Emails and calls link up smooth too, so you can keep stuff kinda tidy overall
- Some automations just straight up not doable tho, I tried messing with it but nope
- Kinda sucks 'cause I was hoping to not have to set every single thing by hand
Subacharuka R.
Verified UserTelecommunications · 1001-5000 employees
Freshsales - The Best Sales!
Verified reviewer
- Cost-effective
- It has a lot of integration capabilities and very useful from the sales and marketing perspective
- The base plan has vey limited features when compared to the other CRM softwares
Ade S.
Verified UserBanking · 5001-10000 employees
Lovely interface
Verified reviewer
- Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents
- It’s also used to track issues, complaints and requests
- No con really
- Freshsales is a good application
- Lovely user interface and ease of access too
- It drags once in a while but that’s about it
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