GymMaster
Review of GymMaster Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About GymMaster
GymMaster Screenshots
GymMaster Features
GymMaster Integrations
Customer Reviews
See why people love GymMaster
Mitchell F.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Flexible & Robust Member Management Software
We have worked with GymMaster for close to 6 years. Their ability to make their system meet our needs has been fantastic. We have individual memberships but aggregated billing on a monthly basis for linked members; events which allow us to send links to members to register; sign waivers, fill out questionnaires; and enter credit card information and more. While a learning process with some bumps along the way, GymMaster support was always there to help us make it work.
Help and support in solving problems and modifying software to meet our particular needs
Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails with multiple ingredients) or multiple products pulling from same inventory (12 ounce or 16 ounce pours from a keg)
Theresa I.
Verified UserHealth, Wellness and Fitness · 2-10 employees
This was the best upgrade we have ever made for our business!
We are only two weeks into working with GymMaster and only 3 days of launching and we couldn't be more impressed with every function this system has to offer! We highly recommend this gym and fitness management software to everyone!
- Easy to learn & use – intuitive interface that doesn’t take long to figure out
- All-in-one solution – membership, billing, bookings, and access control in one place
- Customizable memberships – flexible options for different member types
- Access control integration – smooth connection with doors, gates, and entry systems
- Online member portal – convenient for sign-ups, payments, and class bookings
- Automated reminders – saves time chasing payments or missed bookings
- Reporting & insights – helpful data on attendance, revenue, and member trends
- Great support team – responsive when you need help
- Mobile-friendly – works well for staff and members on phones
- Saves time – reduces manual admin tasks so you can focus on members The most effective and secure all in one system that money can buy
- I can honestly say i have nothing negative to say about GymMaster
- Even when you run into a problem, contacting support is extremely fast and problem is resolved within minutes
Switched From
We hated everything about this company - It was not easy to use - To many Intergrations - extremely challenging club management - hard to track members and update the system. We basically had to manually do everything Everday - hard reporting, membership updating, chasing decline cc and renewing memberships effectively
Amanda S.
Verified UserRecreational Facilities and Services · 11-50 employees
Worst Point Of Sale System on earth
Terrible. The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people with menus that make no sense, screens, clicks, and absolutely useless payment selections. A client can’t even pay with a card. Can you please just make it easy to add other cards for a one time use for point of sale?
- I can’t think of anything I like in particular
- How difficult can it be to simply charge a customer for a sale
- I have 6 *useless* options to charge a client such as cash, voucher, and check, and none of the 6 options to charge a client includes charging their debit or credit card
- This is beyond frustrating and baffling, can I please just simply charge a client without 10 screens and clicks and menus please good god
Switched From
Gym I work at made the change, wish they hadn’t.
Shannon I.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Great customer service and support!
Amazing team of support staff for training, and to answer questions and help teach us how to use the platform! Glad we made the move to this system!
- So far, GymMaster has been a great tool for managing our gym, but what really stands out is their customer support
- Every time I’ve reached out (which as been a lot, since I truly want to understand all that the software can do for us) there have been no long hold times and the team has always been kind, patient, and genuinely helpful
- They really listen when I explain what I’m trying to do or understand — and instead of just reading from a script or giving me generic FAQ answers, they actually look into my specific situation and find real solutions
- It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference
- Highly recommend GymMaster for both the software and the incredible support team behind it
The data transfer took a bit longer than we expected, but we had a lot of members in the system to transfer
Switched From
Wanted to find a platform with a smoother membership sign up process and built in door access system
Why they chose it
"Like the built in door integration system and the price structure."
Nadine N.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Gym Master is amazing!
Love it - would recommend to anyone - any issues are always solved and love that I can call up any time and get immediate support from a human!
The support team is amazing - updates are regularly done Easy to use and personalise Reasonable and worth it
- Can't duplicate contracts - so having to manually do this for a lot of differnt contracts
- Client facing app is not as modern as other platforms - but it works, so thats ok
Why they chose it
"Better priced, more functionality, easier to use"
Egil B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Norway almost perfect
Overall the experience is Good - our contact [sensitive content hidden] is very good to have, and the support is good. I think we could benefit from getting to talk to other scandinavian gyms that are using it so that we could learn from eachother.
overview, intuitive, uptime/working, possibilities are good Also the peolpe at the help-email is good
Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc
Why they chose it
"because GM is not American - Kiwis are easier to work with :)"
KIMBERLY P.
Verified UserHealth, Wellness and Fitness · Self-Employed
Must have for any gym
Costumer service is amazing, easy to use program, the member management is exactly what I was looking for.
- GymMaster has been one of the best business decisions that I have made
- The transitions to this system was as easy as it could have been and the team is extremely helpful
- I would love for them to implement a payment processor to update expired cards automatically and allow me to email my members
- Other than that, I have no complaints
Switched From
Mindbody has terrible costumer service and high prices.
Ryan D.
Verified UserHealth, Wellness and Fitness · 11-50 employees
We love GymMaster!
Verified reviewer
- The software is very customizable and works well
- The support team is very quick to respond to any issues or questions
- There are constant updates and improvements
It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term
Switched From
We needed features that MindBody didn't have, and MindBody is focused on owning your members and marketing to them.
Jodi T.
Verified UserAccounting · 2-10 employees
USE THIS COMPANY!!!!
I love you guys! I love [sensitive content hidden]! Don't let that one go!!! She made my worries go away! I don't have one bad thing to say about GM. There have been 3 companies since I have been here try to make me change and NO WAY! I love the system and I love the people. Not going anywhere!!!
- [sensitive content hidden] was great
- She made all my worries go away and fast
- I am so grateful she answered the phone
- I just started at our gym 5 months ago and I have been so spoiled by GM
- They customer service has been the best I have experience and I worked in customer service for over 22 years
- I love you all
- You are very lucky to have the people you have
- They are on top of it
- No cons
- but I was on hold for 25 minutes before I spoke to her
- I found out she was the only one working during that time
- I felt bad
- So maybe more employees on at the hour
- But I was happy
- I just worry other may not be as understanding
troy b.
Verified UserHealth, Wellness and Fitness · 2-10 employees
excellent software and support
very good for the most part
- We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that knows how the program works
- Its been great for us and is always getting better - we have been with them since 2012
some of the new support crew not as good as the originals- be good to get annual check in with a real expert to look over how we are using gymmaster and show us new updates / capabilities that we could use better
Switched From
poor customer service
Why they chose it
"better for a full service gym"
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