HelmBot
Review of HelmBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About HelmBot
HelmBot Screenshots
HelmBot Features
HelmBot Integrations
Customer Reviews
See why people love HelmBot
Brad D.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Save Time, Money, and Headaches
It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend Helmbot and the team around it enough.
- My background is in electronic health record software for cancer clinics and integration with existing hospital systems so I have seen dozens of products over the years
- All come with pros and cons for their specific niche market
- From the business side of things they often require staff to touch 2-3 pieces of software on any given day leading to training issues, upgrade testing bottlenecks and worst of all inconsistency of care for patients/clients
- The fact that Helmbot contains all the features you could want to run your clinic, health / wellness centre, without a bunch of one-off features built for specific customers is refreshing
- All the features integrate together to give it its power
- A robust appointment scheduler that is integrated into an online portal for customers to self-schedule, an instant messaging tool for internal communications, ample notepads to keep detailed accounts of every interaction, a POS, customer appointment notifications, inventory and order tracking, staff shift scheduling, a group logbook, resource management, task generators to make sure everything is done on time, and so much more
- Upgrades are also seamless as the software is all cloud based and updates are rolled out regularly
- Even contacting and communicating with customer support is built right into the platform
- The time savings on training staff on 1 system instead of 3 or 4 is worth the price of admission alone
Integration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates
Switched From
We used Mindbody during a trial month and had nothing but problems so we made the switch to Helmbot over 6 years ago now. We found the software was bloated with features that weren't relevant to our business and it demonstrated a lack of disipline with cutting features.
Matt K.
Verified UserAlternative Medicine · 2-10 employees
Powerful, Flexible, Best-in-Class Scheduling (And So Much More) Platform
Extremely positive, we actually wish we would've switched over earlier! The only thing that stopped us was the cost, since our facilities are large and the billing is per-room on the calendar, and thus the cost was more than double the next-most-expensive competitor.
- Well-designed, terrific UX for both staff and customers, including mobile-optimized
- Reporting is great
- Customer Support is fantastic in terms of both accessibility (always get a very fast response without needing to wait on hold) and receptiveness to ideas to improve (and actually implementing them)
- Cost - by far the most expensive platform compared to competitors, particularly for larger facilities since they bill on a per-room (per-service) basis
- Would like to have more robustness in terms of ability to customize certain aspects, but is a slight con since you are able to control/modify the vast majority
Switched From
Displeasure with former platform we were using (lack of reporting, lack of functionality, poor UX from the customer experience, particularly for mobile and gift cards)
Why they chose it
"Superior functionality, UX, and reporting, solving primary pain points with previous platform"
Taylor S.
Verified UserHospitality · 11-50 employees
Best software!
Verified reviewer
- Everything
- It’s so user friendly and easy to learn and use and the customer service is top notch
- Can’t think of a single thing
- It literally is the best
Why they chose it
"Price and customer service were the two main selling points"
Amanda H.
Verified UserHealth, Wellness and Fitness · Self-Employed
Highly functional
The customer service is the best I have ever seen for any software product.
- Easy to use, there is a little learning curve to getting it set up
- I wish there was a "light" version
- I use about 20% of the functionality of the software being a single owner/operator
- It is quite expensive for scheduling software but the customer service is so great I hesitate to change service providers
Why they chose it
"Customer service support is the best in the industry"
Debbie E.
Verified UserHealth, Wellness and Fitness · 2-10 employees
All in one. Easy to use.
Fantastic! From the start, a live person spent unrushed time answering all of our purchasing questions. During set up, we had constant support, including hour long video calls to teach us the platform. We loved that we could work through set up entirely to learn the ins and outs before officially purchasing the platform. They believe in their product and stand by the quality. Support doesn’t end there! We’ve had no trouble having any questions or troubles addressed immediately. To clarify, the programming runs very smoothly… the troubles/questions are usually on our end!
- The programming is easy to use and anticipated so many needs
- But the BEST thing is the customer service
- Coming from a service that would take days to respond, Helmbot’s almost immediate support response is amazing
- The program has a lot more features than we need
- However, it’s good to know that it’s there if we need to grow into it
Switched From
Our set up constantly changed with platform updates and we could NEVER get ahold of customer service for support.
Howard W.
Verified UserMental Health Care · 2-10 employees
Grateful for HelmBot
Overall, HelmBot has been an upgrade for our local business. Our clients enjoy the ease of scheduling and appreciate the clarity when scheduling and/or cancelling appointment times.
- HelmBot is intuitive
- We love how clients can easily navigate scheduling and purchasing of our products and services
- We also love the wait list feature and how the system will reach out to fill in open appointments without our needing to do anything
- The cost is higher than other booking systems
- Scheduling recurring appointments is not currently available, which we hope will change soon, as it makes running our business so much more efficient
Switched From
It was recommended so to better integrate with our website.
Sally G.
Verified UserAlternative Medicine · 2-10 employees
Good stuff' love it!
Positive.
- Customer service team is 10/10
- Ease of online booking
- They will fix my main beef fixed about an extra column for notes
- No shows - arent usually no shows, and we cant actually label no shows
- Also not a fan of automatically checking people out using their credit if they wanted to pay another way
- Aaaand no expirations for credits - 5yrs is plenty long enough for a single location to have unised gift certificates out there
Switched From
Booker was f'n things up. I could get more float commu ity auppoet with the helm (thank [sensitive content hidden] and float nashville)
Kelly C.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Amazing Software
FANTASTIC
- Has a ton of functionality
- Basically my entire business and internal communications runs through this software
- It's user friendly for my clients and staff alike
- The design is very nice and well thought out
- Really nothing
- If you need a function that isn't there, you contact support and they are extremely quick to respond
Why they chose it
"It had more functionality and was made for everything I need. It has a more user friendly experience for booking as a client than other services."
Katrena Love A.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Scheduler
Support is awesome and available when you need them. Implementing Booking and Running reports on customers, reservations, payments, and so much more is made simple and overall user friendly.
- Ease of customer use, booking process with auto scheduling of customers back to back
- Being able to access reservations, reports, and built in auto referral program
- Unable to mass text customers with special offers
Switched From
Online waiver
Why they chose it
"Metrics for maintaining consistent monitor inside float rooms"
Suzy S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
We have been using HelmBot for almost 8 years
Overall, we have been quite happy with HelmBot, the fact that it started out to help the float industry manage their business has been helpful. It's very user friendly, especially for those that are not tech savvy, it helps a great deal.
- Our customers appreciate how easy the booking platform is
- The reminders that they receive and all the functionality that it has
- The Customer service is excellent
- If I have any issues, they respond almost immediately to answer my questions
- Not being able to text customers directly was an issue in the beginning
- Some of the reporting could be more robust but we make it work
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