JIRA Service Management
Review of JIRA Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About JIRA Service Management
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JIRA Service Management Features
JIRA Service Management Integrations
Customer Reviews
See why people love JIRA Service Management
Chris B.
Verified UserComputer Software · 11-50 employees
Jira will help you manage your projects and products very well.
I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow.
- Creating and updating tickets were both really easy
- You could connect to related tickets, or be notified when updates or status changes were made
- The integration into Slack was very helpful for communication among teammates
- Being able to sort by feature and project was very nice
- Support continually let us know when features were available and there were very little issues we would run into
The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms
Switched From
We wanted more features than were available
Raul K.
Verified UserNon-Profit Organization Management · 501-1000 employees
Highly customisable solution supporting omnichannel environments
I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.
Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software
- As the tool is so highly customisable, it can take some time to configure as you require it
- On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work
Why they chose it
"It allowed us to support multiple project projects or instances for different organisations within the same workspace solution."
Hiren P.
Verified UserInformation Technology and Services · 501-1000 employees
Good SaaS product for multiple need.
So far we are doing good with hosted JIRA & we are using it for multiple need. Even we are thinking to migrate our inventory system to JIRA.
- The ready made template are good to start with and then customization is also good part
- The automation part is really good
Sometime hosted clouse become slow & during peakhours if such issue arriase then we will be in trouble
Switched From
Jira platform is more customizable compare to Zendesk also you can use it for many other things.
Katie S.
Verified UserTransportation/ Trucking/ Railroad · 11-50 employees
Great for tech companies but not for the average small business
I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses. Currently, I believe it to be best for software/tech companies.
I'm currently using Freshdesk and looking to switch and Jira has a great offer for small businesses to have 3 free users which is why I tested it for the collaborative inbox feature
- Jira was too hard to setup because it is just so powerful
- It would be great if it was simplified for the average user
Switched From
Reddit forums said it was free for 3 users which is perfect for our company but was ultimately too robust for what we needed.
Swathi J.
Verified UserInformation Technology and Services · 51-200 employees
Powerful and Flexible tool for Project Management
My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency.
- Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams
- Its easy to configure and use
- Administration is complex for a new user
- Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons
Switched From
Ease of usability and easy to navigate in managing a project.
Edward K.
Verified UserComputer Software · Self-Employed
Far to complicated to use effectively
Verified reviewer
The product can be configured in many different ways to support your requirements, and it's good value for small teams
- The user experience as both an admin and user is terrible
- It's impossible to find anything and use in a meaningful way
- The learning curve was too steep for me any my clients to find any value in the product
Why they chose it
"We didn't. We switched back to Trello as Jira was too cumbersome to use."
Shilpa R.
Verified UserInformation Technology and Services · 501-1000 employees
Great tool to handle project management
Verified reviewer
Great tool for implementing project road map, project planning and management especially when it comes to agile projects
Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository
Mario G.
Verified UserRetail · 501-1000 employees
Core project management product
Great, very easy to use and intuitive with a lot of different features for different projects so a very positive experience.
- Such an amazing tool for managing
- It is the core of most businesses, but it has so many features that make it so powerful
Not really a con, but as it has many features it can get a bit complex with how the logic works, but it is quickly to learn
Verified Professional
Oil & Energy · 501-1000 employees
JIRA as a Project Management Tool
Oil & Energy
Ease to use and great for project management when working asynchronously with teams located remotely
- The user interface and overall it’s a great product
- I used it in different companies and was always a positive experience
Katrina P.
Verified UserComputer Software · 1001-5000 employees
JIRA Service Management Review
I use it to manage my tasks and workflows and to track issues. It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows
- I like that JIRA is easy to use and has a good customer support team
- It allows for easy project management and helps to identify bugs/issues
- I do not dislike anything about the software
- I have found it a good place for managing tasks and workflows
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