Atera
Review of Atera Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Atera
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Customer Reviews
See why people love Atera
Verified Professional
Computer Software · 2-10 employees
Good but expensive
Computer Software
- Very simple to use, saying this after some time of usage, and the dashboard is really unique
- Cool software
- Pricing is really high and I think there might be alternatives
- Paying per user is not a real deal in this type of software
Tom S.
Verified UserInformation Technology and Services · 2-10 employees
Affordable price, generally a reliable platform
A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell).
- Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i
- e
- for registry changes, startup scripts etc)
- Device view shows a list of all assets - and it’s easy to filter them by type or by customer
Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads
Switched From
Cost - Atera offers a good set of features for a reasonable price
matthew c.
Verified UserInformation Technology and Services · Self-Employed
Good value for small shops, lots of add-on software to resell
Overall I think Atera is the right fit for me, I (as always) just want software cheaper to make higher margins for my business. Althought I've been a customer for probably close to 5 years and the price has increased probably 20% since I started- the service still provides a good value. I'm constantly bombarded with sales pitches for other RMM solutions but they're all more expensive in the end than what I'm paying now. So to me- Atera is the highest value choice.
- Still like the "per technician price", it works for my small shop
- Recently they added Splashtop SOS and I just happened to be looking for a service like that, so I subscribed
- It was less than twenty bucks a month
- Alerting now has SMART status of the HDDs- another thing that was on my wishlist and recently added
- The script library comes in handy every once in a while
- The pricing for bitdefender gravity zone is fair, starting at a dollar twenty per endpoint per month but there are some great upgrades bitdefender offers like MDR
- Being able to sell customers remote access to their own machines is good although it's still a little expensive
- The service offers a full CRM / ticketing solution with automatic triggered tickets so you can add quarterly reviews and maintenance tasks to come up as tickets on a regular schedule
- The dashboard is pretty intuitive, so the important stuff is up top right away when you log in
- I like that they have a mobile app to update tickets and record service time
- The AI they advertise as being so great and useful won't do some simple things like password resets
- Also it's an upcharge to your already hefty per technician price of about one hundred twenty per tech per month
- The backup service is priced per GB and gets expensive fast
- Usually doesn't end up being the best deal for customers after even a short search
- It's frustrating to not be able to move an endpoint from one org to another
- The backup service they sell gets expensive quick since it's priced by the GB
- I think my customers can shop around and find their own solution sold directly to the public for quite a bit cheaper
- I don't like how you have to pay extra to get the client software for Linux machines, pretty much everything for linux is open source / free so the industry / culture kind of sets that expectation
- The mobile app can be annoying with how frequently you have to log in over and over
Why they chose it
"Everything I consider and evaluate ends up being more expensive. For a small one person shop- price is king right now. The features just work for my needs."
Wasek T.
Verified UserInformation Technology and Services · 2-10 employees
Superb real time monitoring tool and asset managment
Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich.
- Brilliant asset monitoring which includes statistics, alerts and remote control capabilities
- Easy to manage devices and organise by clients
- Clean user interface and easy to deploy
- This helped improve my workflow
- Patch management for third party apps were not available unless installed via Atera
- When generating reports the presentation was not the cleanest but did contain necessary information
- Sometimes the platform would be slow to load
Tonia B.
Verified UserNon-Profit Organization Management · 51-200 employees
Atera Review
Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included.
- What I liked most is how easy this product is to use
- It is ready to import your data right out of the box
- When adding inventory it can be challenging
- The inventory controls can be a bit tricky
- They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload
Switched From
We made the switch from LanSweeper to Atera for better support and ease of use.
Why they chose it
"We chose Atera over other products because it offered what we were looking for in one software."
Ruben R.
Verified UserInformation Technology and Services · 2-10 employees
Ayer’s & Post Oak Tech
Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it.
- It was easier to use
- It was responsive, no lag whatsoever when connecting to a client
- The portal was really clean and adding users/sites was not difficult
- Their customer support is not that great
- They do not have “on demand” Connectivity
- It was difficult to onboard remote clients
- Entry costs for small support business was to high
Why they chose it
"Entry pricing for IT support startups/new businesses"
Sarah M.
Verified UserInformation Technology and Services · 11-50 employees
Cloud management and remote access to gadgets simplified.
It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy.
- It is the most appropriate remote control and cloud management software because it has the best cloud management features
- It eases cloud management tasks by automating them making the time to spend minimal
It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task
Switched From
We found Atera to have the best monitoring features compared to other products and it's simple and easy to use in comparative.
Raymond M.
Verified UserInformation Technology and Services · 11-50 employees
Atera Automated Patch management and Copilot has improved our efficiency and productivity
I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone
- Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally
- Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of
- With their new features coming in every 3rd month its really difficult to find a dislike
- We always looking forward to the new additions, Intergrations and changes which makes our experience a great one
Switched From
The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time
Cade J.
Verified UserInformation Technology and Services · 2-10 employees
Best RMM for The Money
I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features.
- Ease of use, customer service is very responsive, always implementing new features
- Per tech pricing
The advanced reporting is behind a paywall, and some of those reports are included in other RMMs
Why they chose it
"Per tech pricing, way better support, not bought out by a huge company."
Patrick G.
Verified UserEducation Management · 201-500 employees
Looking forward to what the roadmap shows for the future of Atera
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.
The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors
I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting
Switched From
Manage Engine was too confusing and the support was not as good as what we have received from Atera in the short time frame between the switch.
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