KanTime
Review of KanTime Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love KanTime
Tom A.
Verified UserInsurance · 11-50 employees
Review Of Kantime
Its been good, better customer service would help.
- Able to use them schedule hospice or other health car needs
- System is older and could use additional resources
Lorna B.
Verified UserHospital & Health Care · 11-50 employees
Overall a good product, if only the customer support was better...
Again, great product but the customer support is pretty awful. When we call, our knowledge about the product is way beyond the first line of support team. So we have to keep escalating up the ladder to finally find someone who has the knowledge and problem solving skills that we need. This is especially the situation with issues involving billing and revenue cycle management. Poor Customer Service is the only reason I would hesitate to recommend this software.
- Compliance and functionality is excellent
- I really like the concept of the "widgets"
- The scheduling functionality works well
- The onboarding and set up was very difficult
- I realize that this may be due to our timing as it was a month before PDGM was implemented so no one was available to help us
- It took over a year for us to really get the setup correct and we had very little support during this process
Switched From
Visit Wizard (by August Systems) chose not to support PDGM in 2019, so we were forced to switch. Visit Wizard's product was a 'dinosaur" but their customer service was exemplary!
Why they chose it
"Ease of use, liked the scheduling calendar and its functionality"
Melissa M.
Verified UserHealth, Wellness and Fitness · 51-200 employees
I would keep looking
We have been underwhelmed by the post-implementation phase of this software. We are still waiting for functionality for travel time generation that is legally compensable to some field staff. In the sales process this was reviewed and no issues were stated with our expectations; following implementation we have not been able to get it to work in the 16 months since we implemented. We have had several touch points with support, implementation managers, and senior administrators at the company and everyone continues to drop the ball.
The software is very customizable, with layers of settings that enable agencies to tailor make the system based on their needs
- We were led to believe that this software was made for non-skilled home health as well as skilled home-health, but have come to realize that it is best suited for skilled home health agencies
- Sometimes it is necessary to communicate with the Support team as tickets can be left alone for extended periods of time
Michaela T.
Verified UserHospital & Health Care · 201-500 employees
Good application
Good experience overall. There's just a lot of features to maneuver.
- Communication options within Kantime are easy to navigate
- Learning every feature is overwhelming as there are so many available
Robert M.
Verified UserHospital & Health Care · 201-500 employees
A Software package is only as good as the support that comes with it...
I cannot imagine running our business on another Enterprise Package...and I've tried. Thanks KanTime!
- Above all else the support we've received from the KanTime staff has been nothing short of phenomenal
- From day one they held our hand through every single step of the start up and integration process and made sure we were up and rolling in no time
- Ongoing phone support for the past 5 years has been equally exceptional
- The staff at KT are always willing to listen to your special needs and help tailor a solution to meet them
- The price may seem higher than other platforms, especially when compared to the "Pay one Price" models
- But the value of the overall product, especially when combined with the optional Telephony, is well worth cost
Amy G.
Verified UserHospital & Health Care · 2-10 employees
Arduous Set Up and Learning
Awful. We no longer have a support person assigned to us and we are lost. The recorded videos and printed instructions are so poorly organized we spend too much time searching for what we need. They were obviously not created by educators.
- It has the potential to keep us compliant
- Set up was terribly difficult and stressful
- The staff is of little help
- They may be excellent nurses but they do not have training or education skills
- The remote training they offer at purchase is only recorded videos
- We did not fully understand this and were very disappointed
- All the support staff have accents we struggle to understand
Switched From
Wellsky sold to Consolo and we did not want to use Consolo.
Why they chose it
"Honestly, we preferred the sales team’s presentation. Unfortunately the staff we worked with for implementation was not as impressive."
Kristy C.
Verified UserHealth, Wellness and Fitness · 11-50 employees
KanTime reduces the workload
Favored over paper charting. Not alot of QI errors to fix after submitting.
- Ability to schedule and change input time
- Easily erase all data & no ability to undo
- Can view all staff schedule & hours
- Lots of narrative writing
Teresa A.
Verified UserHospital & Health Care · 51-200 employees
Frustrating System
I wish I didn't have to use this system for charting. The frequent issues and excessive charting take my time away from my clients.
- Everything I need is in one place which is nice
- Frequently crashes
- Frequently freezes
- Frequently takes ages to load
- Charts are redundant with the same information needing to be recorded in multiple places
Angela M.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Kant Time
Wow- what a total awful and very stressful process this was. The implementation of the product was delayed for over 8 months- not three as promised. The system and how they want to train people is not interactive and it is very restricted on days and time etc. Then you pay an enormous amount of money and in our case so much was wrong with what the team uploaded into our patients files, it took me weeks and weeks to fix it. All the doctor information was wrong on most of my patients and I had to go back in and fix each one individually. In addition, there were huge problems with billing. I used Waystar as the clearing house to bill HH Medicaid and Waystar rep told me that Kantime team messed up my accounts so badly that all of the bills that went to waystar were denied and could not go through. This process to fix it more hours of my time was taken to fix it. We had to have multiple meetings and finally after 3 months, we were able to bill but only for a small section of our accounts. In the meantime, because we were unable to bill, we had to switch back 95% of our accounts to our old EMR and CH so we could get paid. I had multiple meetings with their implementation d and I requested that my account be looked at and I have a conversation with someone who could relook at the clients and the charges each month. I was told I would have this meeting in July but surprise- I was never linked to anyone who would be willing to look over my account. Don't waste your time !!!
- I was excited about the product initially and thought it had most of the features that I needed to be successful with the Home Health Care realm
- It was initially cheaper than most other systems (although ended up being so much more expensive)
- They couldn't show me how billing would be processed
- The scheduling seemed difficult and the inability to make forms unless you were charged more money or having to wait up to 7 months for specialty forms
Why they chose it
"My consultant said they would treat me well. She highly recommended them. And I thought it would work with our budget"
Martin S.
Verified UserHospital & Health Care · 51-200 employees
Unable to transition vital information needed. Not great communication with transition persons. Very slow process.
We will have to see how well the system works once we have all of our information in the database. We hope that our field staff will actually be able to truly do point of care documentation. We also hope that their Telephony application works for our HHA staff.
- It seems to have convenient features and easy to use dashboards for clinical services
- I think the back office portion should link to schedules and all of the services we offer
- We will see when we go live next month
- That we have to input the majority of our information from our previous software and we are still expected to pay full price for the monthly cost, plus the initial $ to set up the system and supposedly transition our information to their system to make it useful
- It has taken entirely too long to get the product up and go live
- We started this process last year and it looks like we will finally be able to input all of our information over the next three to four weeks
- We have had to use additional workers and man hours just for data input purposes
- Don't know why there is such a high cost of implementation when we have to do the majority of the work ourselves
- We have had to continue using and will continue to have to use the old software company and pay the additional cost to have access to our client base until we are absolutely sure we have 100% of our information transferred
- In addition, we have to keep a legacy account to access to old patient records and billing
- With this system, it does not transfer
- We also had to instruct them to enable us to use HHA's as a part of overall billing for clinical services
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