Alora Home Health
Review of Alora Home Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Alora Home Health
Alora Home Health Screenshots
Alora Home Health Features
Alora Home Health Integrations
Customer Reviews
See why people love Alora Home Health
Laura K.
Verified UserMedical Practice · 51-200 employees
Alora Review
I have had a very positive experience using Alora. I appreciate that we can always get help by a live CSR, and we are never required to start a ticket and wait for assistance.
- Alora Home Health is extremely user friendly
- In this industry every moving part may need to be done in multiple ways
- Alora does a wonderful job at coming up with solutions to these challenges
- While posting remittances we are unable to apply the payments to individual line items (dates of service)
- You can only post to the general invoice/claim
- There is a comment line, but it does not allow enough space to give needed detail
- This makes it harder to complete claim follow up
Switched From
Our agency was loosing too much money. Careficient could never get us running smoothly.
Samantha L.
Verified UserHospital & Health Care · 11-50 employees
Alora review
Positive, there are a few items that could be improved upon but for the most part it has been a positive experience.
- The ease of use, the software is pretty easy to navigate around
- You can pretty much figure it out without extensive training
- Lack of communication within software
- If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out
- This information should auto populate and communicate together
Switched From
Company decision based on price of product and use.
Katrina T.
Verified UserHospital & Health Care · 201-500 employees
Great Software
Hospital & Health Care
- Easy to use and navigate
- Everything you need right in one program
- Keeps everything in one place and makes it easy to find
- Nothing
- It is great product
- Works best on 2 separate screens to keep from having to toggle back and forth
Felicia D.
Verified UserHospital & Health Care · 2-10 employees
Amazing Overall
We have relied on them since our company was founded. I want to emphasize how user-friendly the software is for both clinicians and administrators. It offers a wide range of features that are straightforward to use, without requiring you to adopt unnecessary measures or tracking options you don't need. Many tracking options and features can be enabled or disabled, allowing you to customize the system to fit your agency's and individual clinicians' requirements. The help desk and support team stand out for their exceptional friendliness and expertise. They have training videos which I use to orient staff initially to the software. The on boarding for each new feature is extremely thorough and not rushed. I cannot say enough about my satisfaction.
- Alora is our electronic medical records software for our home health care agency
- It has ease of tracking items such as signatures and staff credentials to stay up to date and compliant with CMS requirements
- It has e-fax abilities to send documents needing signatures to physicians
- It has easy oasis uploading and billing abilities and tracking
- It takes care of our EVV requirements
- Alora has been an ideal software, meeting all the needs of our home health care agency
- I like it all overall but if you want something that is flashy, alora isn't it
- At the beginning it left a lot to want for PT/OT documentation but they are continually taking feedback and making improvements
Why they chose it
"Easier to use, better price, better on boarding."
Sara M.
Verified UserHospital & Health Care · 11-50 employees
New to Alora Software
The program is user-friendly and is easy to use, if you don't overthink it. There are a lot of good features and has the potential to be a great, competitive software, if the company is willing to change/add more features to enhance what the program already has and does on both the clinical and billing spectrums.
- The program is easy to use and comprehend
- Our company had no training with the implementation of the software, but we have been able to navigate most of it on our own and assist our staff with being proficient as well
There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts
Switched From
Our owner felt this was a better fit for our company.
Nicole H.
Verified UserHospital & Health Care · 2-10 employees
Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!
Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora!
- My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency
- Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity
- What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets
- While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company
Why they chose it
"I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers."
CAPRI M.
Verified UserHospital & Health Care · 501-1000 employees
Seamless Switch to Excellence: Alora Delivers on Every Promise
Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success!
- Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora
- While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional
- Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider
- [sensitive content hidden] stands out for her extraordinary knowledge of the Alora Home Health platform
- When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays
- She pinpointed exactly what needed to be fixed and resolved the issues in real time
- Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly
- We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients
- Highly recommended
- None whatsoever
- We've had zero issues—Alora has exceeded expectations in every way
- They have exceeded our expectations in every aspect
Becki C.
Verified UserHospital & Health Care · 51-200 employees
User friendly and great support
We have had an excellent experience with Alora from our very first training. I like the ability to look at a quick training video on my own. I appreciate the ability to call for help and to even plan a session of training assistance. Everyone is very prompt to respond and very efficient and friendly. I am very happy with overall customer service. Everyone is knowledgeable and able to answer my questions.
- Alora is very user-friendly
- The ease of it was particularly helpful during our implementation phase and whenever we train new employees
- It is wonderful to show them how easy it is to master
- I do often want to print a calendar or schedule for a client and the way we set up our billing codes as a company ends up showing rates in the calendar
- I wish that I could print a calendar that did not show hourly rates
- There is a solution but again it is because of how we set up our billing codes we would've had to set those up differently during implementation or redo them all now
JO A.
Verified UserHealth, Wellness and Fitness · 11-50 employees
POOR CUSTOMER SERVICE
Most unprofessional. I cxl'd before use and they are charging me $5000 including $1700 sign up fee. SAD
- I HAVE NO PROS TO COMMENT REGARDING ALORA SOFTWARE
- I HAVE TRIED TO CANCEL AND I AM BEING CHARGED THOUSANDS
- Not accessible for private nursing and realized this in 1st training session
- CXL feel is $5000
- SAD
Chris D.
Verified UserHospital & Health Care · 11-50 employees
Mediocre Product, Subpar Customer Service, Terrible Communication
As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care. Do not expect a solid level of communication or service with this product.
- Software does the basics of what it is represented to do
- Implementation was a long, unorganized process, where it took a long time for us to be able to bill
- Customer service and responsiveness to issues, questions, etc
- is very bad
- Communication
- Good luck getting a call back
- We were setup for auto bill and still received notices that we were past due
- We called THREE times and finally our bill was just processed - no follow-up, no here's what happened, no communication on it at all
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