LaunchNotes
Review of LaunchNotes Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love LaunchNotes
John P.
Verified UserInternet · 2-10 employees
Indispensable tool for getting to product-market fit
I was very happy with it, it filled a previously missing piece in our customer engagement stack, and it undoubtedly increased our NPS score with our customers by giving us such clear and high quality communication channels with them.
- We gathered very high quality feedback on our roadmap and release planning via LaunchNotes
- It helped us to prioritize the right things with our customers, and clearly communicate what was going on with our product to them
- It was a great two-way communication channel between us and our customers, and it proved to be indispensable to us as we grew our customer base
- Early on it lacked some features and functionality, and so we had to buy other tools to fill the gaps
- Over time we wound up replacing these tools with LaunchNotes as the product developed more
Switched From
Productboard was overly bloated with features we didn't need, it lacked some key integrations, and it was way too expensive
Why they chose it
"LaunchNotes was more targeted towards our specific use case and was operated by our product development team (and not a marketer)"
John L.
Verified UserComputer Software · 51-200 employees
Perfect communication tool for our organization
I have had a fantastic experience with LaunchNotes as a founding role for product communications at my organization, it let me stand up customer engagement methods almost overnight.
- - Simple interface that requires no learning curve - The only thing I needed to do for implementation was type in an API key and email once to get a custom domain set up - super easy
- - Responsive team whenever I have a concern - Able to host product comms using our own domain name - Plenty of options for integrating with email delivery services - Solid options for embedding release notes within our own product or existing websites - I used this product weekly and they keep making UI enhancements which increases how much I like it
- - I wish there was more opportunity for collaboration within the product
- There are permissions available to have reviewers, but it would be great if reviewers could leave comments/suggestions within the product and have that be visible to the content writers
- - I wish there was a more robust contact management system
- After uploading contacts there is no way to modify segmentation
Why they chose it
"Pricing for LaunchNotes was very competitive."
Ingar H.
Verified UserEvents Services · 11-50 employees
Easy to use tool
Verified reviewer
- How easy it is to use and integrate on my own sites and services
- Really a good to that I can reccomend for anyone
- Not much, I for the most part like the product a lot
Verified Professional
Computer Software · 10000+ employees
Great experience using launchnotes to communicate product roadmap to internal teams
Computer Software
- -Intuitive, easy to use and dynamic solution for communicating about product development -The roadmap is visually engaging
- It's suitable for sharing both internally or externally -Helps to establish and maintain a culture of transparency and openness and keep everyone aligned on product goals and timelines
- -Integrates with Jira, providing real-time updates from the development team that can be incorporated into the roadmap
- -It's customizable so we can tailor the roadmap to specific project needs & audience preferences
- Have so far had a really good experience w/ the product and team
Aurelien D.
Verified UserComputer Software · 51-200 employees
Easy to use
We use launchnotes to share feature deliveries with our customers when they occur. This is not the type of content we would include in our marketing comms, as it tends to be quite functional. Launchnotes provides the consistent and expected space to do so.
- LaunchNotes is easy to get your head around and navigate
- The product is simple, yet very powerful
- It's really well suited for maintaining and sharing your delivery roadmap with your customers
- The announcements feature is straightforward, You can maintain a delivery roadmap for multiple products and also by theme, which is helpful as some deliveries might touch multiple products
- There is nothing that I dislike about it
- Its pretty straightforward
- We're underutilizing it
Molly R.
Verified UserFinancial Services · 51-200 employees
Great product!
Verified reviewer
- LaunchNotes is an awesome platform for tracking change management, product updates, and features
- We've used it to track our product innovation for customers and prospects, and it's great to have a single hub to direct everyone to
- Launchnotes is amazing, but could work on being able to create separate login experiences for users (i
- e
- customers only on one product)
Dan C.
Verified UserManagement Consulting · 2-10 employees
A dream tool for Product Marketing and Product Management
I've been in Product Management and Product Marketing for two decades and honestly this is the exact tool I've been searching for the entire time. I'm actually shocked that no one built something like LaunchNotes sooner. It's just incredibly powerful for PMs and PMMs (and even Customer Success Managers) to have a direct channel to reach users about upcoming changes - both before AND on the day those changes land. The segmentation makes it super simple to ensure you're only reaching the people you want with each and every communication. Our Email and Analytics teams also love it because it means we don't have to bother them every time we want to send an update or launch announcement to our user base. Oh, and the customer support has also just been stellar. Can't say enough good things about this team and their tool. Love it!
- The biggest pro is that it's given our entire organization a single place (and channel) to communicate directly with customers – and specifically the customers we need to reach – so we're no longer hitting huge swaths of people with irrelevant emails and seeing high unsubscribe rates
- Prior to LaunchNotes, my teams had documentation, product change info, and launch comms hosted in 10 different places
- Release notes were buried somewhere in Zendesk, a bunch of teams had their own changelogs hosted in GitHub and some legacy homegrown tool, the PMM team published blogs about new features and updates on our company blog where no one saw them (and of course they only had the bandwidth to cover the largest feature releases, as it's a really small team), the PM team sent a monthly product roadmap email that very few people ever read, and all the while the Customer Success folks were trying to keep users ahead of changes using in-app banners and pop-ups (and of course the segmentation on those never worked properly)
- It was an absolute mess until we rolled out LaunchNotes
- Now each of the things I've mentioned above is all taken care of in a single place and through a single tool
- Engagement with LaunchNotes notifications is through the roof and it gives us (and our Email team
- ) great peace of mind knowing we're not spamming anyone
- As an added benefit, the PM team has now begun using it to announce beta features and enroll users in private beta programs, which has been super cool
- The only con we've run up against is the lack of email customization
- Ideally we'd love to have the emails that LaunchNotes sends out on our behalf to be custom branded
- However, I reached out to the LaunchNotes team and they told me it's on the roadmap and should be available soon
- Other than that, no cons to report
Jeff C.
Verified UserMarketing and Advertising · 11-50 employees
The glue that holds our PM and PMM teams together
LaunchNotes is a super slick tool with a ton of potential. And I feel like I'm just scratching the surface of what's possible with it. For example, here are two added benefits that I've recently discovered and am loving as a PM: 1) the ability to tease new features we're working on a week or two before they land to get users excited about them and 2) the ability to get power users enrolled in alpha and beta programs. Prior to LaunchNotes the process of finding and enrolling users in EAP programs was super manual and time consuming. Now I can do it in a few clicks. Loving it.
- This product has a lot of pros, but my favorite is the Slack integration
- Prior to LaunchNotes all our internal product updates were shared in a single Slack channel
- The same Slack channel that received updates from Jira, our CI/CD tools, GitHub, and a bunch of other dev tools
- For some teams this detailed level of info is helpful, but for our Product Marketing team it was way too much and quickly became a stream of technical jargon
- So PMM just unsubscribed
- With LaunchNotes, my Product Managers and I have a direct channel to keep Product Marketing aligned with what projects we're working on, how far along those projects are, and when they're going to be finished
- LaunchNotes' Slack integration not only allows us to communicate these updates directly to the relevant Product Marketing counterparts so that no one is ever out of sync, but it does so at the fidelity that my PMMs need to effectively do their job
- It's exactly what our PM and PMM teams needed, especially as we became a distributed team over the past year
- For my PMs it would be a time saver to be able to write and publish their bi-weekly updates directly from Slack
- Right now the Slack integration does an amazing job of getting the right information to the right person at the right time, but it would just be amazing if we could generate these updates without having to leave Slack
- Fwiw I've reached out and requested this enhancement and the LaunchNotes team said they're working with Slack on a way to make it happen
- So hopefully it won't be a con for long
Verified Professional
Computer Software · 11-50 employees
Great product for transparent communication
Every team I've been on has had communication issues around product change. PM's spend their days keeping track of who needs to know what, marketers hear about a new feature the day before it goes out and customer support hears about it from their customers (eeek)! I love that LaunchNotes is trying to solve all of this by being the one stop place for all product release communication.
- I love that LaunchNotes allows us to show different announcements to different groups of customers, across email and the app widget
- Our customers hear about what they need to know, at exactly the right time
They don't have all the bells and whistles yet because they're an early stage startup, but the team moves quickly shipping the features that we need
Patrick T.
Verified UserComputer Software · 2-10 employees
Changelog made easy
It's saved us a ton of time every week keeping our customers in the loop on what's going on. It's pretty customizable and flexible. We can update something once in LaunchNotes and the right message reaches the right audience at the right time. Simple.
- LaunchNotes streamlined how we communicate product updates by providing one place to communicate changes to our customers
- We had it up and running in no time, it's a breeze to use, and our users love it
- Nothing at the moment
- A Zapier integration would be cool
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