Marketman

When integrating with my Revel system, if I change the name of an item, in MM it will appear as a new item and it's hard to follow older reports since the date is not consistent

• The setup is very tedious and takes a LOT of work
• They help you through the startup and provide with training videos but it would’ve been nicer if they would have worked hand and hand until setup (a lot to ask for I realize and they do offer recipe building at a cost)
• In a user friendly scale 1-5 I give it a 3

• Extremely Frustrating Cancellation Process – Beware Before Signing Up MarketMan is a fairly easy-to-use SAAS product and getting started was simple enough
• We used it for several years, despite the fact that it was never integrated with our POS system — which made it clunky and inefficient compared to competitors
• We finally made the switch to a much better, integrated platform
• That’s when the real headache started
• Trying to cancel MarketMan was like jumping through flaming hoops
• They pulled the classic move of referencing “contract terms” and a required 60-day notice — which I tried to provide
• Instead of simply processing the cancellation, they responded with calendar invites and offers to “jump on a call” to show me what the software could do
• After years of being a paying customer, this was insulting and incredibly tone-deaf
• I made it crystal clear: just cancel my account
• Charge me for the 60 days if you must
• I don’t care — just cancel
• Instead, they dragged things out with useless back-and-forth emails, hoops to jump through, and more pointless invitations to talk about features I’ve already used and decided weren’t worth it
• It's the kind of dark-pattern nonsense that gives SAAS companies a bad name
• You are not incurring costs to support me during the "notice period" — you’re just trying to trap customers into paying longer than they want to
• I shouldn’t have to email a dozen people or waste time scheduling calls just to stop paying for a product I no longer want to use
• MarketMan, maybe take a look at the new “click-to-cancel” law that was passed — it exists because of tactics like yours
• If you want software that works with your systems and a company that treats its customers with respect — especially when they want to leave — I strongly suggest looking elsewhere
• MarketMan is not that company

• Updates on the system, and adding new functionalities

• 1) Missing Nutritional Facts for menu items - very important

• Marketman struggled to sync with Square causing products to multiple
• Modifiers to multiply

• when you first set up
• you should have more dialog with the company on how they would like to see items listed
• i had a lot double redoing the original set up very time consuming
• i like the credit function but i don't understand why if the price drops it shows as a credit

• The only thing that I would really like to have added would be a push into Square from Marketman
• Such as price and inventory changes could be set in MarketMan, and they would push into Square, but this is really a minor want

• Phone support needs to be more prompt
• The team could attempt to solve problems over the phone rather than taking messages only

• Marketman creates a suitable payment option, and there are no challenges