MemberPlanet
Review of MemberPlanet Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love MemberPlanet
Carrie S. C.
Verified UserEducation Management · 51-200 employees
Member Planet Saved My Sanity
Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other things. Customer service has been amazing! If I have a problem, I hear back almost immediately.
- Our members found the portal easy to navigate when signing up for our annual conference
- It was easy to transfer our membership records from our old system to Member Planet
We wish the website building were a bit more intuitive for transfering our previous content to the new platform
Why they chose it
"Member Planet was a better value. I also asked many colleagues and got their feedback about using Member Planet. Word of mouth!"
John H.
Verified UserSports · 201-500 employees
Buffalo Creek Gun Club's Stellar Transition to Member Planet
At Buffalo Creek Gun Club, we’ve seen it all—from clunky hosting to sleek new tech, and let us tell you: Member Planet hit it out of the park! Our old Java and HTML site was like a vintage car—classic but hard to handle. Enter Member Planet: the modern, intuitive toolkit that turned our web woes into a breeze. Creating our new site was a cinch. The drag-and-drop simplicity and seamless event and member management had us up and running in no time. Integration with Box was a game-changer—goodbye, FTP nightmares! Training our team was a breeze too; within an hour, they were editing pages like pros. For clubs already using Member Planet, transitioning to their website tools is a no-brainer. And if you’re just starting out, buckle up for a user-friendly, feature-packed ride. Two thumbs up from us!
- Super easy to use, change, add pages and publish a website
- (Relatively) Easy to transition to GoDaddy - I'll eventually write some suggested adds for your documentation which worked for us
- Easy to train others on how to maintain the website, make changes and publish
- Box integration is ideal
- Options to store elsewhere (like on GoDaddy via FTP or DropBox) would be fantastic
- Inconsistent documentation from the website editor and the support pages
- GoDaddy transition is different and needs to be both simplified and made to be consistent across MP
- Photo galleries - MP Tech Support says it's not supported and under development, but by making the gallery public and copy/pasting the gallery link in MP, it works "okay"
- Resolution needs to be improved as we're uploading high resolution photos, but they display as low resolution
- I wish the initial photo at the top of each page could be framed or optionally made smaller and not fill the whole page on a full screen display
- Again, just a niggle of mine/ours, but the feature would be really helpful
- No LIVE tech support - a 5 minute phone call would have eliminated multiple emails and me trying things to get it to work (transition from GD to MP) 5
- No global style sheet availability - changing buttons color, text color and border one-by-one is a pain
- On simple website like ours, not so bad, but bigger websites may be difficult
Switched From
We needed a new website. Development time, cost and an abundance of MP legacy forms inventory formed the basis of our expanded relationship with MP.
Hannah A.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great Support
It has been very positive. We are very thankful for the prompt and individualized customer service provided!
MemberPlanet has had great customer service, and helped facilitate a great conference for our organization
- The learning curve was a bit steep for us, but this was a first for our group
- [sensitive content hidden] was super helpful and the platform is relatively intuitive once you get familiar with the options
Switched From
YM was super frustrating and had terrible communication.
Robbie G.
Verified UserRecreational Facilities and Services · 2-10 employees
Overkill for some applications, underwhelming on some features
It is mixed, but now leaning towards negative. I get it "free" because it is provided through my regional golf association. It does one thing well, which is to integrate with another system related to golf. I cannot customize the menu to eliminate all of the things I don't use. I have had multiple problems with broadcasts/emails, which are important to any group - communications! I frequently find problems on the weekend, but can't get anyone to look at anything until Monday. The website feature is marginal - I can make it work - sort of - but it rarely looks very good.
- It integrates with another system required for our membership/club
- Customer service is responsive, but not always able to fix issues in a timely fashion
- Website building is cumbersome and difficult to manage/get what you want
- Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week
- Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast
Why they chose it
"Didn't choose it, it is offered to me free, but it hasn't been free in terms of the number of hours I have to spend chasing down problems"
Gregg B.
Verified UserReligious Institutions · 2-10 employees
Complete member management with room to grow
Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.
- Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization
- We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates
- We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow
- As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications
- While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for
- The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact
- " I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use
- Still, for the price and functionality, Memberplanet is very good
Jorge A M.
Verified UserCivic & Social Organization · 51-200 employees
Too Expensive
It was never my favorite tool but for $15 monthly I was willing to use. Now we are moving to other tool costing less or the same for much better value. We like TinyHQ, JoinIt .
- It has lot of features for what you need to manage an organization except accounting
- Good emai and event templates
- Difficult to use, cluttered, outdated and very expensive
- Cost went from $15 for lower package to $50 out of the blue
- no added features or benefits with increase
Justin H.
Verified UserEnvironmental Services · 2-10 employees
A simple, low cost solution to manage your membership
Overall, it was a good experience but we decided to go with a solution that was more commonly known and more user friendly.
- I like how it is fully comprehensive membership solution
- They have thought of everything
- The interface appears outdated
- It is a little clunky
- We ended up using Salesforce to fill our needs
Verified Professional
Financial Services · 1001-5000 employees
Membership at your Fingertips
Made the transition from pen and paper to memberplanet, and it has never been easier for me to run our club. Incredibly impressed with the features, and will surely be recommending to others.
- Seriously the only tool I'll ever need to help run our investment club
- I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place
- Never knew such a software existed, but very happy
- Can be a little overly complicated for some users to start, especially if they lack technology skills
- Would love a mobile experience that was more immersive
Verified Professional
Marketing and Advertising · 10000+ employees
Once stop place for managing surveys & email campaigns
We use it for managing email campaigns, surveys, donations and reporting.
- Live reporting, group texting features are really cool
- Sending newsletter is really easy with this tool
- I don't have any issues with this tool as of now
Verified Professional
Automotive · 51-200 employees
Support is practically non-existant
Automotive
- All-in-one approach to managing memberships
- Inability to manage members by bulk
- Absolutely terrible tech support or responsiveness to customer needs
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