mHelpDesk
Review of mHelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About mHelpDesk
mHelpDesk Screenshots
mHelpDesk Features
mHelpDesk Integrations
Customer Reviews
See why people love mHelpDesk
Yunus Emre T.
Verified UserFinancial Services · 10000+ employees
User Friendly Tool
Verified reviewer
- It had User Friendly Interface for the employees
- It could be connected via mobile
- It was simple to use but not included so much detailed features
Brian L.
Verified UserInformation Technology and Services · 2-10 employees
Keep things running smoothly in your business!
Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind!
The ability to have clients log right into the portal and open tickets has been a huge plus
We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point
Why they chose it
"After reviewing the products we felt Mhelpdesk had the best options for us at the time."
Qiang M.
Verified UserChemicals · 2-10 employees
Great Software!
Verified reviewer
- It is very user friendly and the customer support has been very good
- I think the mobile app can be improved a bit more for the customers
Frank W.
Verified UserConstruction · 51-200 employees
Good product for the right company
Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you
- MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment
- It is very easy to use both in office and in the field
- Lead generation and sales reporting leaves a lot to be desired
Why they chose it
"Ease of set up. It was our first CRM and ease of use was important"
Aleksandar T.
Verified UserMarketing and Advertising · 51-200 employees
It's fine, would recommend
I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats.
- The tags that I can use to narrow down cases handled by support
- It's really useful for my day-to-day documentation checks
The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration
Mohamed H.
Verified UserAirlines/ Aviation · 201-500 employees
Friendly Interface
Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks
The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job
there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency
Andy M.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
Very usefull tool
I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day.
- mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with
- I can't recommend it enough
- I don't have any negative reviews to make avec mHelpDesk
- It helped me on numerous occasions and I haven't had any problems with it
Joel B.
Verified UserComputer & Network Security · 11-50 employees
Good Product Good Support
Helpful their support is good when you need help or have questions.
It is easy to use and it can be used across devices from computers to mobile devices
- Less of a specific con of the software but just nature of the needs
- There is a lot of data to have to fill out
Austin R.
Verified UserStaffing and Recruiting · 2-10 employees
Great help from better people
Verified reviewer
- Very communicative and thorough
- Regardless of the situation
Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved
Verified Professional
Market Research · 51-200 employees
Very easy to use
When my computer acting up I can send for help through help desk to find my solution
- Very helpful when computer acting up and very easy to get help
- Nothing works great always get my computer right
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