Mindbody
Review of Mindbody Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Mindbody
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Mindbody Features
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Customer Reviews
See why people love Mindbody
Dima A.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great booking systym
In general it is good. I Love the branded app they creatd for us i was not happy to be charged for it before it was up and running paid two month fees. Apple do take thier sweet time responding to each ticket and then you end up waiting while paying for an app that is not in use yet.
Once you are trained on it you will feel it is user friendly and there is always updates being posted
- ClupPasses
- it depreciate our service as a botique pilates studio i am not a fan and i am also not happy the other studio in your aria being promoted on the app and to your clients
Switched From
I did not get support while preparing to expand my business and move to a bigger studio
Why they chose it
"Worked with over 10 years ago and liked it"
Julie B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Mindbody, when you take the good with the bad it costs a lot.
I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked.
The ability to add programs to help you get what you need done faster, especially not to miss phone calls
- The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach
- I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful
Why they chose it
"I know someone who said it was easier to schedule with"
Erica R.
Verified UserConstruction · 11-50 employees
Mindbody is Great
Verified reviewer
- The ease of scheduling is a great feature
- Most effective when downloaded to your phone
- The browser version is a bit weird
Kelsey f.
Verified UserHealth, Wellness and Fitness · 11-50 employees
I hate the Update
it could be better. lots of hiccups in the customer end with logging in and verifying emails etc. I used to be able to change an email for a client now I can't!
its easy enough to use -- has stayed pretty consistent over the years I like how easy it is to get a hold of someone
- the update -- before they were a dedicated site now they are a hub
- its weird and I dont want my clients being advertised other studios on the platform
Why they chose it
"ive used it before and I didn't like the simplicity of glofox I needed more"
Ali M.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great Support and Reliable Features
MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement.
- It is very reliable for appointment scheduling and client management
- The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows
- Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized
- Customer support has also improved over the past year, and most issues are resolved quickly
- Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down
- The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks
- Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go
- Another limitation is the waiver system
- MINDBODY only allows for one standard liability waiver at initial sign-up
- Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work
- Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff
Why they chose it
"It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software"
Nick A.
Verified UserHealth, Wellness and Fitness · 2-10 employees
The Best Fitness Software
For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving.
- I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient
- Admin staff, coaches, and managers can use Mindbody with very little onboarding
- The class and appointment management is simple and the notifications make it impossible to forget a client
- Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours
- Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful
- It's not very user friendly and requires a third party track metrics
Switched From
Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on.
Chris C.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Customer Support Top Notch
Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years.
- Customer support is top notch
- Easily available and works to understand your issue
- There is always follow-up by email afterwards to recap the issue and solution
I would like more features for appointments for therapists, like body drawings integrated into the charting
Why they chose it
"because Mindbody has classes and workshops. however, the other considerations I looked at do seem to have some better features for appointments (body drawings, being able to add an electronic signature to the notes)"
Beatrice S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Easy for Clients, easy for Staff
I like using MindBody. I like the simplicity of it for all my daily classes. I like being able to see who is attending and when I need to cancel classes. It;s easy to contact all clients
- how easy it is for my clients to book in/out of classes
- It's very easy for my instructors to see who is coming too
- Sometimes it can be very confusing on how to set up a membership contract
- I feel a little lost when trying to figure soemthing out
- Usually the AI tool helps
Why they chose it
"years ago I used it as a fitness instructor and liked it. When I opened my own fitness studio, I already knew I wanted to use MindBody"
Renee R.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great Product and Service
I've be happy with the service overall. I had changed to another company at one time and went right back to Mindbody. Worked much more seamlessly and had more capabilities.
- Customer support
- Representatives are very helpful
- Quick to respond and help walk through any issues
- As with any software, there are some limitations
- No software perfectly can address every scenario or issue
Why they chose it
"Worked more seamlessly. MindBody has more capabilities. Better customer service. Ease of use and navigation."
Jonathan T.
Verified UserHealth, Wellness and Fitness · 2-10 employees
After 18 Years Here's The Good, The Bad, and The Ugly
When considering the major areas like Value, Ease of Use, Features, Payment Processing, User Interface, and Support, Mindbody scores 90 out of 100. The positives far outweigh any deficiencies and after 19 years I plan on continuing with Mindbody until I am no longer in business. The support is excellent, and the software is easy to use - and don't think 'easy to use' implies it's very basic / simplified because it doesn't. This is very powerful software that gives amazing reports for every aspect of my business. The competition doesn't have anything on Mindbody! I mentioned I will continue to use Mindbody until I am no longer in the business - if you are interested (or know someone who is interested) in purchasing the top-rated hair salon in Fort Lauderdale since 2006 please contact me. We keep easy hours Tuesday - Saturday 10-5 and till 8 on Thur & Fri and with only 5 stylists over $500K with over $150K Owner's Benefit. If I ran this place like a real business with 8 stylists and we were open from 9 to 9 Mon - Sat, we would do over a million.
- I started with Mindbody in 2008 at $65/month
- While the company grew & grew and expanded into several continents the 'hair platform' and the tasks I did on a regular basis remained unchanged
- I own a small hair salon, and I do things today (2025) the same as I did in 2008
- Daily Closeout reports, payroll reports, entering employee data
- remained unchanged
- The software is easy to learn and very intuitive
- Support is available 24/7 and appears to be based in the USA, so there are no heavy accents to battle i
- e
- , understanding what you are told is easy
- Over the years I have had thoughts of changing companies and I never did because of the value I get from Mindbody
- Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck
- I was pleasantly surprised when I was given consideration for my years of Loyalty and being charged based on the size of my business
- I love that by being web-based I can log on anywhere and it's like I am at work
- The app is also quite useful, and I don't miss a beat if I am out when a new client calls who must be entered into the system & scheduled for a service
- Shortly after starting with Mindbody, I was contacted by Demandforce for CRM
- Demandforce integrates seamlessly into MIndbody and picks up the pieces that Mindbody does not offer
- It is like a 1,2 punch and I believe Mindbody is a big part of not just why we have been in business for 20 years, it is a big part of why we have been on the top of Google for 20 years
- Obviously, the Pro's outweigh the Cons
- I used Mindbody's Merchant Services for a few years, and you would not believe how much it made things easier by integrating Merchant Services into the Front-End software
- I stopped using Merchant Services after a couple of years because promises made were not kept
- Nothing more to say about that
- Another Con about Minbody is the platform
- From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up
- Another Con is when they discontinued GeoAnalytics
- I loved that tool because it showed you on a map exactly where your clients came from
- None of these Cons are major
- they are not deal-breakers, they are just some of the things I have seen over the years, and being that I have been using this software for 18 years I am
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