Jane
Review of Jane Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Jane
Leana Y.
Verified UserHospital & Health Care · 10000+ employees
Reliable platform, but very poor UI and UX
Customer service can be improved. They're quite slow to get back to you. Also, please update your platform. It looks horrible.
- It's reliable, and easy to setup
- I like how it can notify me by both email and SMS, and how you can send confirmations to customers
- Very limited customization options, and it looks very old
- It has a very poor user interface for when you offer more than 5+ services per practitioner
Switched From
JaneApp was cheaper, but it's not better than MindBody
Maurice P.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Jane.App: The best EHR system I've ever dealt with
Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features
- Pricing is great, booking for clients is simple and customer support is top notch
- Insurance billing is simple and the fact that it is cloud based is a huge plus
- Some features aren't implemented well, and there is a lot of customization needed to make the service workable
- It works out of the box, just may not be exactly what you need
Switched From
horrible customer service, high fees, frequent crashes, server based, not intuitive.
Why they chose it
"Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product."
Joseph R.
Verified UserHospital & Health Care · 11-50 employees
Awesome Application
Verified reviewer
- It's very integrative and covers everything we need it to do
- Also, their developers are constantly improving it
- I don't see any cons for using this application at the moment
Why they chose it
"Someone within our team had experience using Jane already and knew it was good."
Zach S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Jane for the EHR win!
Jane has been amazing! We have streamlined so many processes and saved money by having our EHR and CRM all in one. The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us. We basically love everything about it!
- Jane has so many amazing features
- First of all, it is super easy to use with a very intuitive user interface which makes training staff a breeze
- I absolutely love the online booking site and how easy it is for patients to schedule and management their appointment times and type
- It also makes notes and documentation processes easy on the clinicians
- All this for a very reasonable monthly fee based on the number of providers at the clinic
The insurance billing was a little cumbersome, but we have since transitioned to a cash-based clinic model, which has completely alleviated this pain point
Switched From
I was sick of the server-based EHR system and charting was quite slow and cumbersome.
Why they chose it
"The features were much better. The user interface was incredibly intuitive. Plus, a couple of my colleagues highly recommended it."
Karen S.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Utilizing Jane in busy group of clinics
Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing!
- When it comes to scheduling software, Jane is hands down the best
- The ease of scheduling appointments is amazing
- New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts
- Some of the reports are not geared towards a larger group (we have 5 clinics)
- The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges
Switched From
Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use.
Andrew S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Exceeds Expectations
They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time.
- Consistently incredible customer service
- When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do
- I wish it were a bit lower in cost
- It's not terribly expensive but our practice needs to keep expenses as low as possible
Why they chose it
"It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it."
Verified Professional
Mental Health Care · Self-Employed
User Friendly for New and Established Practices
I appreciate the ability to host group therapy/classes, customize template, and the user friendly layout.
- The platform is user friendly and the support team is helpful
- The pricing structure can be high for a new, solo practice
Switched From
I needed a platform that I could use for submitting claims.
John C.
Verified UserEducation Management · 2-10 employees
Jane Success For Our School Clinic
Overall, Jane is supportive, and it has been a positive experience for us. We recommend this program for all of our students.
- We use Jane in a school clinical setting
- 12 treatment rooms with 40-60 new students per year
- This means we have to train students how to use the program
- We have found that Jane is very easy to use in this manner
- We also appreciate the customer support and the consistent updates to the system, which include useful features
- Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology
- Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually
- Batching in Jane Payments is not adjustable, and the system strips UTM data in reports
- These two things are more concerning for bookkeeping and administration, and do not really impact the end user
- Payment batching can span multiple service days, resulting in payments for one day appearing in two separate batches
- Depending on your clinic hours
- If you're familiar with UTM data, you already understand why this is important for some users but doesn't really impact the daily user
Neil T.
Verified UserHealth, Wellness and Fitness · 2-10 employees
[sensitive content hidden] November 11th call for One Eleven Health Hub
Other than the above comment, staff have always been extremely helpful. Shame about the enforced upgrade to add direct billing! 😕
- [sensitive content hidden] was great
- I had clearly thrown her a curve ball with my error
- She tried to helpo me there and then but was unable to do so
- However she asked that she be ble to call me back to get things sorted out, if I was unable to help then shoe would email me the steps I needed to make to correct my original mistake
- I had a missed call and it had been [sensitive content hidden]
- However she came through and sent strep by step instructions with screen shots and I was able to rectify the issues
- A great effort and as always another wonderfully helpful Jane employee
- Thank you so much [sensitive content hidden] 🙏🙂
- Not related to this call but a separate issue making us upgrade our regular package into the more expensive package to then upcharge us further all because we wanted to add direct billing / e-claims for our patients and to be able to take on patients who were otherwise declining to book appointments because we didn’t direct bill
- That was a real disappointment for a small clinic trying to build our patient base and still in that struggling phase
Karen G.
Verified UserMental Health Care · Self-Employed
Jane Website is exciting new merger
Excellent! Any problems and the customer service resolves same day if not same hour! They are always so patient
- I love that clinic sites has merged as Jane Website
- It’s seamless and customer service is excellent
- Billing individual clients in a group booking
- It’s difficult to navigate but customer service walked me through it
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