MonkeyPod
Review of MonkeyPod Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About MonkeyPod
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MonkeyPod Features
MonkeyPod Integrations
Customer Reviews
See why people love MonkeyPod
Satyam B.
Verified UserEnvironmental Services · 2-10 employees
Dark Horse of grassroots fundraising
Overall, the company is a nonprofit partner first, they focus on relationship building and deliver a great product.
- I supported the purchase and implementation of MP
- Great communications ([sensitive content hidden] was a gem)
- It is intuitive for anyone who has some database experience, has native email management, pipeline building tools but also connects with your other fav
- tools like eventbrite, jotform
- easy to use
- Financial Management is a part of the database - which is rare
- I also like that Monkeypod is a great partner in the nonprofit ecosystem, not just as a product provider
- Their commitment to supporting small nonprofits is commendable
- Some of the web integration features were simplistic and didn't allow customization
- It could have also been a limitation on our side
Switched From
Did not receive adequate support. Giftworks was the tool I used. it got bought out and integrated into Panorama that i didn't like.
Why they chose it
"Monkeypod had better engaged executives."
Megan H.
Verified UserNon-Profit Organization Management · 2-10 employees
Main Street Wadsworth MonkeyPod Review
MonkeyPod has been great to use. They are easy to get ahold of for questions, the software is user friendly, and we are so glad we made the switch. As a small staff, and volunteer based organization, this software has made our lives much easier.
- MonkeyPod is great because it combines our CRM, Financials, and Marketing into one easy platform
- We no longer have to go searching for data and information over multiple log in screens, excel files and more
- At this time, we would love if MonkeyPod began partnering with the Point Volunteer App
- MonkeyPod has partnered with many other platforms, and we believe this would be a wonderful partnership and allow us to combine one more platform to this system
Switched From
We were using too many platforms and needed a more streamlined system with all of the information in one location.
Why they chose it
"I had previously worked with Blackbaud's eTapestry however the cost was more reasonable with MonkeyPod and it had more features than just being a donor management platform."
Emily L.
Verified UserNon-Profit Organization Management · 2-10 employees
Easy to use, great support team, and a bang for your buck
As someone with ZERO nonprofit background before my previous role, I would rate my MonkeyPod experience a 10/10. Between the great support team, easy email management, donor management, and everything else in between MonkeyPod is definitely a great tool for my job!
- I love how user friendly MonkeyPod is
- It is easy to navigate and whenever I do have questions the MonkeyPod Support team is always so quick to respond and help
- The page design is simple in the best ways and for the price, this is a 10/10
- There is a slight learning curve, but honestly once you get past that I have no complaints
- Monkeypod's youtube channel covered a great amount and helped me understand how to use it before I even started, so the learning curve didn't last long
Jonathan M.
Verified UserPublishing · 2-10 employees
MonkeyPod Review
Not bad. Not fantastic either.
I really enjoyed how MonkeyPod was NPO centric, which made tagging income and expenses very easy and accessible unlike software like Quickbooks were "donations" have to be categorized as "sales"
- Honestly, it just feels too early in development for my taste
- Customer support doesn't seem to ever have a consistent answer for problems, promises aren't fulfilled, critical features like webhooks and native form integration just don't work for fiscal sponsor clients
- It is really frustrating to talk to a representative and be promised something only to be emailed later and told that you have to make do because you're a fiscal sponsor client so you don't matter
Why they chose it
"It was included for free with our fiscal sponsorship."
Margaret B.
Verified UserWriting and Editing · 51-200 employees
Praises for MonkeyPod
Easy to use and search for what you need. Just need to know where to look. Adding new resources is easy and we can limit what people can see and update. As the Treasurer I find it much easier to use than other products and I can add tags and notes to transactions.
- I find it easy to use and as the Treasurer it does both the debit and credit side of a transaction so I only have to do one
- Easy to search relationships and it identifies possible duplicates
- We create email campaigns and use them throughout the year
- Even our less techie people are able to use it
- I would like to be able to create custom reports and be able to reuse them
- I would like to add an item dropdown in the search of financial records
Switched From
I had trouble understanding how to balance the debit and credit side of transactions. We were using Excel to track our membership. And MonkeyChimp to email people.
Shaunna C.
Verified UserNon-Profit Organization Management · 2-10 employees
Easily the Best Platform on the Market
I consider myself a lifelong fan of MonkeyPod, and it is going to be hard for me to switch to any other platform. Even when I am looking to customize platforms based on company needs, MonkeyPod is there for it. I truly am a huge fan and feel like a weird spokesperson every time I get asked by others what solutions I have for X problems or challenges, the answer is almost always MonkeyPod. Other platforms are great too, but MonkeyPod is simply the best on the market right now, and their attention to detail and responsiveness to their base make it impossible to surpass IMO.
- As someone with a 15+ year background in operations, I cannot tell you how amazing it is to actually find a platform that acts as a one-stop shop for organizational needs
- It is honestly hard to pick one thing that I like most about MonkeyPod, and honestly, that isn't me blowing smoke
- I truly adore the personalized service (literally, anyone I have contacted on the staff is friendly, personable, and eager to help)
- Beyond that, the functionality is extremely intuitive and the learning curve was not steep for things me or my team were not familiar with
- Donor management is a breeze and highly customizable, email campaigns sync nicely, and modular pricing makes it easy to customize your experience to fit your organization's needs and budget
- I think the only con that I can see is that the development of their newer modular add-ons isn't as fast as I want it to be, purely selfish on my part
- I would love to see more apps and integrations, but that is also the beautiful thing about MonkeyPod - they actively listen to what their users want most, and their development is based on those needs
Switched From
We made the switch to MonkeyPod in many organizations because it is just the most efficient and streamlined way to do business. The ease of use and ability to house all data and information in one platform is insanely time-saving.
Roderick M.
Verified UserNon-Profit Organization Management · 11-50 employees
The MonkeyPod Team is Great Across the Board
Overall, we have had a great experience with MonkeyPod. The system seems more user-friendly than the previous system we were using. The team has been great to work with through the entire process, and we would encourage others to give the system a try.
- MonkeyPod offers a discount for our specific area for the first year, which makes it very affordable for the time being
- While we are still learning the system, we have loved the customer service that we have received from the MonkeyPod team
- We are still in the process of cleaning up all of our data, but we already can tell that the system in the long run with will easier to use and teach to other staff members over time
- I don't believe this is specific to MonkeyPod, but just having to learn a new system can be complicated
- We transitioned from one system that we didn't love, but we understood, and as we are getting comfortable with MonkeyPod, it just takes a long time to learn the system
Switched From
The system was not intuitive, and only one person on our team had a good understanding of out to work the system. We were also informed that in the near future the system was no longer going to be supported in the way that it currently is and we wanted to get ahead of the tranisiton.
Why they chose it
"The customer service was better. MonkeyPod seemed to be created for smaller organizations and MonkeyPod was more reasonable."
Melody S.
Verified UserPublic Policy · 2-10 employees
Great system for small non-profits!
Postive! We often recommend it to others and use for primary communications via email, donor management and tracking, etc.
- It brought together our frankenstein-ed systems into one system for communications, donor tracking, etc
- and has been pretty smooth in operation and usability
- Additionally, there have been improvements while we have had the platform, like Apply Pay
- There were some bumps when we migrated over and it is NOT custom software, which means that are some things that we try to do that we just can't
- Overall - nothing that causes us to look elsewhere for our primary system
- But feel free to add a campaign with live tracker to display for events
Switched From
We needed a system that could also link to emails, etc. and we were using multiple different platforms before
Why they chose it
"It had local users that had a good experience and after review, seemed like the best fit"
Jackie S.
Verified UserNon-Profit Organization Management · 2-10 employees
Moving from one platform to another
We are very happy having monkeypod this has really made our contact management so much richer and ability to reach donors effortlessly
- We switched from another database and monkeypod has made it easy- now we can send our newsletters from the same system with ease and they are so professional
- The donor management is great, easy to run reports
Takes some time to dig into finding folks under the extra attributes having that in the initial search would be helpful
Switched From
we wanted to centralize newsletters and the ability to have lists/contact management
Jumana T.
Verified UserNon-Profit Organization Management · 11-50 employees
Thank you Monkeypod!
I think our overall experience with Monkeypod has been wonderful, we haven't had any major problems navigating through it or managing our tasks, we are excited to see what helpful updates monkeypod has in store for us!
- Mostly is the customer service, I mean their software works great and provides a lot of services for our non-profit organization
- But they're customer service is always so helpful and are fast at responding
One thing is they changed the Relationship page, now it's hard for me to "search" for a customer in the data base
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