NetSupport Manager
Review of NetSupport Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About NetSupport Manager
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NetSupport Manager Features
Customer Reviews
See why people love NetSupport Manager
Verified Professional
Amazing and feature rich.
Used daily for less than 6 months
- The amount of features available is amazing
- Made remote support a breeze for our environment
- Easily the best
- Deploying takes a bit to figure out
- Support is very helpful but would love to see an easier way for the silent deploy
Dominick M.
Verified UserFinancial Services · 11-50 employees
Always dependable.
Always dependable. It helps us with support and maintains regular access to shared resources.
It provides an easy to use platform to remote onto our computers to manage them or assist users with support
- Configuration is a bit complicated and granular
- Not easy to turn off features that lower graphics and video quality that are intended to minimize bandwidth, which is not a limiting factor for us
Why they chose it
"Reliable support and account management teams. Software was easy to deploy and manage. Good reputation."
Sean B.
Verified UserBanking · 1001-5000 employees
Remote access to learner PCs is invaluable
Overall, we like the product. It has helped us to better understand learner issues and assist them in a much more timely manner.
- We primarily use the product to view learners' screens when they are training at a remote locations
- The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance
The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners
Morgan B.
Verified UserOutsourcing/ Offshoring · 2-10 employees
Empowering Hero PA's Management
I have found the whole experience with NetSupport seamless, friendly, and understanding of our requirements. Despite us probably being one of their smaller clients, they truly care about how the software is working for us operationally and is always open to feedback and eature requests.
- Effortless to use, and easy navigation throughout all applications
- Very comprehensive helpguides should we get stuck
Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved
Switched From
We were finding the previous softwares expensive, and/or a total lack of customer support. One of the previous providers only offered live chat support, and would decline to talk with us on the phone. Others we have used in the past have not proved helpful or seemed keen to resolve any technical problems that we encountered. Thankfully, we have had absolutely no technical issues since we deployed NetSupport Manager.
Why they chose it
"Cost. We also wanted to obtain a perpetual licence, and not rent. NetSupport offers this, which majorly influenced my decision to buy from them."
Amy P.
Verified UserInformation Technology and Services · 201-500 employees
Just what we needed!
Verified reviewer
- NetSupport allows us to break classrooms into a pool of users
- We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name
- This has helped by being able to quickly identify which machine to connect to and allow for efficient support
The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode
Switched From
We needed the availability to see our virtual machines by the username and not the machine name.
Wayne D.
Verified UserPlastics · 201-500 employees
NetSupport Manager 12.7
The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel
- Being able to visualise the computers in real time
Deployment of the software can be difficult to install if computers are located in a remote location
Why they chose it
"Because the pricing and licencing system of Team viewer was expensive and not practicable compared to NetSupport and also lacks options available in NetSupport which I preferred"
Charles W.
Verified UserHospital & Health Care · 51-200 employees
Easy to setup and use
Good software, use the gateway option constantly.
- Ease of setup and use
- Restricting users via domain group or seperate accounts makes access to it easy
Some of the controls have been moved in recent updates and that can be frustrating
Charlotte R.
Verified UserEducation Management · 201-500 employees
Really good
I do like netsupport we have recently installed Netsupport notify which is fantastic
- I like how easy and convenient it is to use
- The software is stable
- There is a lack of documents for support and guidance
Angel M.
Verified UserGovernment Administration · 5001-10000 employees
Powerful and versatile remote control and IT management software
Verified reviewer
- Multiplatform supported, easy to use and file transfer
The initial setup and configuration can be time-consuming and might require a certain level of expertise
Joel J.
Verified UserInformation Technology and Services · 201-500 employees
NetSupport RULES!
I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!
- NetSupport is a complete suite of management tools for your network
- NetSupport installs easily on individual clients giving you control and access from anywhere in the world
- NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup
- Technical support is world class, you really ARE important to them
- As a client, you're not just a name, you're a partner
Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied
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