PatientNow
Review of PatientNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About PatientNow
PatientNow Screenshots
PatientNow Features
PatientNow Integrations
Customer Reviews
See why people love PatientNow
Kristin D.
Verified UserMedical Practice · 11-50 employees
PatientNow is great value and easy to use
We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive.
- SecurePayNow, texting and emailing from the system are some of my favorite features
- The ability to create templates is also very important to us as a practice
- Not having to go back to support for everything
- Would like to be able to customize the clinical information more
- Also, more area for clinical notes vs scheduling notes
Switched From
Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better.
Paige W.
Verified UserMedical Practice · 2-10 employees
10 out of 10 - Recommend!
From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable!
- Setting up PatientNow was a breeze
- The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here
- We were up and running faster than expected, and customizing it to fit our workflow was actually fun
- From forms to automations, everything clicked into place smoothly
- If you're worried about setup stress, don’t be — PatientNow makes it easy
- Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform
- But the support team helps smooth it out
Switched From
Needed a true EMR system and BLVD.io didn't offer that.
Christine W.
Verified UserMedical Practice · 2-10 employees
Easy to use with a lot of features
Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.
- The dashboard is very user friendly and our staff is able to learn the processes quickly
- There are a lot of tutorials and webinars available
- There are some limitations to customization, and some steps that could be a little more efficient
- The payment function requires you to use their merchant services
Jen B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Robust software, terrible support and sneaky contracts.
We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend.
- Robust software with great charting capacity
- Lack of technical support during 2-3 years post covid
- No one worked there and there was only ONE person who could help with support
- We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion
- We had to purchase a second software for scheduling and POS
Switched From
Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again.
Aurora C.
Verified UserConsumer Services · 11-50 employees
Patient Now Pro User
For the most part, it is a pleasant experience. Patient Now is reliable and easy to use. We can make adjustments and edits as needed.
- I enjoy the various customizable options available
- I also especially like the integration of text messages
- Billing on PN is easy to navigate
- Also, customer support is quick and responsive
- There are too many updates
- I think updates should be rolled out on a quarterly basis to improve user experience
JEFFREY S.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made
We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling.
- Marketing interface, photo software, booking
- Customer support and in close second- lack of a real EMR
Switched From
looking for more scheduling and marketing features with our EMR
Why they chose it
"We were told is was built for medical practices- not just medspas. That, combined with the scheduling and marketing tools seemed like the right choice for our practice."
Carla P.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Unsatisfied Med Spa Owner
We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software!
- Customer service is nice
- Sales rep went out of his way to say yes to everything
- They do not understand what a med spa needs and how the providers need to see the scheduling system
- The decision makers hide behind the super nice customer service reps
- Their systems don’t communicate with one another
- Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering
- The apps that our spa providers use are NOT user friendly
- We have used Daysmart for years and it is much better with Rx Photo than Patient Now
- We should have never signed a contract and now regret it
Switched From
We used RX Photo and thought the scheduling system Patient Now would communicate better with RX Photo since they are partners. I don’t really think the PN software creators understand the business of a med spa.
Why they chose it
"Because we already used RX photo for photos and forms."
Oscar B.
Verified UserMedical Practice · 2-10 employees
Only use this software if you are a big company
Patient Now has been a headache for us, and as we are trying to part ways with them, they are making it very difficult to do so. It seems almost revengeful.
Patient Now is a robust software for multi-practitioner and multi-location practice
- Customer service is really bad and the product needs a 24/7 IT on staff
Switched From
The platform is not modern, and it requires too much IT work to make it decent. Customer service is their worst enemy, and they never take accountability for their issues. As we are trying to move to another platform, they are making it very hard to do so.
Why they chose it
"I would not choose Patient now at all, now nor in the future."
Verified Professional
Medical Practice · 2-10 employees
STAY AWAY AT ALL COST! Worst EMR System ever!
We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience.
- There is nothing good about this EMR system
- The only good part was the person assigned to our account
- Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently
- We had to train more than a month
- Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations
- Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care
- Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care
- Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa
- Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed
- We were not provided this information and had to spend hours fixing this issue on our end
- Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources
- PatientNow tech support number was put to speed dial and a call was made every day
- Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract
- We were forced to purchase Parallels to make it work which was an additional cost
- Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems
- We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature
- PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times
- Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods
- Hidden fees: We incurred unagreed credit card charges (3
- 29%)
- Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3
- 29% hidden fee
- This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement
- Delayed updates: The failure to complete updates in a timely manner further interrupted patient care
- This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients
Why they chose it
"Mangomint is the best EMR system ever, especially after using a horrible program such as PatientNow. Mangomint is super user-friendly, where as PatientNow is so outdated that it crashes all the time. Also PatientNow doesn't work with any Mac computers."
Bethany M.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Do not recommend
horrible, would not recommend them to anyone, the customer support is awful, and they do not care that you are trying to run a business and need the funds from the services you have provided to function and run
- None, would not recommend this company to anyone
- everything, their support is awful
- I switched my bank accounts to which my transactions would be deposited into on July 1, 2024
- I received my deposits into the new account with no issues until July 16th, when they put my account on "hold" to "further verify the account"
- I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA) we are not 10 days into this mess with me not receiving a single deposit from them and multiple calls, unanswered emails has not gotten us anywhere
Popular PatientNow Alternatives
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.