Productboard
Review of Productboard Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Productboard
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Customer Reviews
See why people love Productboard
Rachid K.
Verified UserBanking · 1001-5000 employees
Productboard
With productboard you can make your marketing strategies and minimizing risks and benefiting of time.
The workflow management because it helps to minimize risks and eliminating repetitive tasks
- The least option I liked about productboard was the collaboration tools
Thomas B.
Verified UserAutomotive · 2-10 employees
Product roadmap visualized
Very positive and a great way to share with key stakeholders our brainstorming and product roadmap.
- Integration with other tools has been a great benefit
- However, the collaboration, prioritisation and visualization of the product roadmap is the best and most used features
- For smaller teams / startups it could be seen as relatively expensive
Switched From
Testing new tools and the bundle of features.
Nitin M.
Verified UserComputer Software · 201-500 employees
great product, but unclear differentiator
Verified reviewer
- The prioritization feature ensured that I focused on the most important features
- The flexible roadmap allowed me to communicate the direction of my product effectively
- I'm not completely sure how it's very different from JIRA and other issue-tracking tools
- The interface looks great, but apart from that, there's no strong differentiator
Jo H.
Verified UserInformation Technology and Services · 51-200 employees
So close to being a great product
I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can
- 1
- Feedback management: we have found productboard's integration with intercom to be wonderful
- They really nailed it with 95% of the features in Notes, especially for individual feedback
- 2
- love the diasctintion between maker and (free) viewers
- This allowed us to roll out the tool to the entire company without incurring excessive costs
- 3
- We really like the portal feature but we are not using it yet
- 1
- Feature hierarchy is a difficult concept to grasp for new comers and gets messy
- What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product"
- You can't change it to a feature of a subfeature
- This rendered us with a ginormous "product" with all features listed under one thing
- integrations: 2
- integration with any development platform that's not jira is completely useless
- We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state
- We 3
- Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable
- Why
- We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome
- We are thinking about switching to something else just because of this
- Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy
- 4
- The research insights are only very qualitative focus and possibility for automation is low
- It's funny that productboard owns satismeter but the satismeter integration is also not great
- We ended up setting up our own satismeter integration through zapier
- But, there's also no way for us to easily sort through low/high ratings or filter
Why they chose it
"Feedback management, viewer option, and general usability is a bit better"
Jeff B.
Verified UserComputer Software · 2-10 employees
Fills a major hole in most product development toolbelts
Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do. What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark. ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments & customers, score features by value/effort, and then slice & dice these things all sorts of different ways in order to best determine the right work to focus on when. At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done".
- * At it's core, it's just a well designed & enjoyable piece of software to use every day
- * Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for
- * Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools
- * Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for
- * I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools
Switched From
Aha actually does try and solve a similar problem to ProductBoard (i.e. more focus on planning than on execution), but in my experience, it's both harder / less enjoyable to use and less flexible when it comes to the things that matter to PMs.
Why they chose it
"There are a slew of tools in the project & product planning space that are fine project management tools (here are lists of tasks by status) but clearly miss the mark when it comes to product management (here are tools to help you plan and prioritize)."
Joshua P.
Verified UserEvents Services · 11-50 employees
Alas! We found our product management solution
Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.
In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before
- Some small nit-picks around interactions (eg
- bulk selecting rows), but so far customer support has responded instantly to guide me in right direction
Switched From
After trying many other solutions we resorted back to spreadsheets. Ultimately, it becomes managed chaos in spreadsheets, so we knew we needed something to fit our growing team. We went back to demoing solutions and productboard fit our needs best.
Why they chose it
"See above. All were good, but productboard wound up fitting our specific needs the best. The quick support during our trial period helped seal the deal."
Eric P.
Verified UserComputer Software · 11-50 employees
Simplest way for sophisticated insight consolidation, prioritization, and roadmap management
We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.
- Consolidating insights from myself, our customers, and our team
- I also really like the different views I can create and ways I can prioritize things by release and various scores
- The public feedback forum is also really, really nice
- Then the beautiful roadmap view is just icing on the cake
- Doesn't integrate to Clubhouse, which we are moving to from JIRA
- We also didn't use the JIRA integration because we were on New JIRA
- Which is why we are now on Clubhouse, which I'll save for another review
- Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets
- but that's hard, and is probably something they're thinking about
Switched From
Well, JIRA isn't really a great tool for roadmap planning and prioritization. So the reality is that we _needed_ to do more strategic product planning, and JIRA didn't cut it.
Why they chose it
"Aha! was simply just too much software for what we needed. productboard gave us exactly what we needed at our stage, and was more intuitive to pick up and get going."
Ewan F.
Verified UserHospitality · 51-200 employees
Saved us from accumulating insights and doing nothing with them
It has helped us move on from the disparate storage of customer insights which we were accumulating but not putting to use. It's now the primarily a tool we use to inform our roadm map and has very strong features to help you align with overall strategy.
We can channel Slack messages, support tickets and input from across all our teams to one central location
The reporting is very customisable and you can reach in and grab data quite easily, the only limitation we found is between customer insights and their assigned customer segment, for example, an option to present the priority of feature requests over an entire customer segment isn't readily available
Why they chose it
"Our primary goal wasn't to make a Road Map out of a collection of customer insights but commit to maintaining the insights we receive and calling upon the data we can gather when planning development. Productboard did seem to be the slickest for managing insights, processing details and linking to other platforms e.g. Trello, JIRA and Slack"
Verified Professional
Legal Services · 11-50 employees
Life saver for product managers everywhere
Legal Services
- Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback
- Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business
- Can't really think of anything to be honest
Why they chose it
"ProductBoard is flexible so I didn't feel locked into a specific workflow. I could make ProductBoard work for me."
Miles H.
Verified UserBusiness Supplies and Equipment · 51-200 employees
Keeps feedback for my product organized and visible.
It let us stop guessing what mattered most. We've now started prioritizing features based on actual user need and some internal input, and all in the same place.
- Ability to pull feedback from sales, support, and customers all in one spot and tie it directly to feature
- It makes prioritization much more aware when we're planning roadmaps
- It might be a little heavy if you have a lot of products or overlapping initiatives
- The hierarchy configuration is a bit of a learning curve at first
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