Pulseway
Review of Pulseway Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Pulseway
Pulseway Screenshots
Pulseway Features
Pulseway Integrations
Customer Reviews
See why people love Pulseway
Corey J.
Verified UserFurniture · 201-500 employees
Low Cost RMM with Great Value
We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.
Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates
No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application
Why they chose it
"The tools the software offered combined with the low price point compared to our previous solution."
Gene V.
Verified UserExecutive Office · 201-500 employees
Pulseway has been key.
We have been with Pulseway for a few years now and there is no looking back. The centralized management of company assets and resources is absolutely key in to days demographic. Pulseway has help us grow,be proactive and scalable.
- Ease of access
- Easy integration
- Reliability Great support
- Lack of integration in to Some AV software
- However easily achievable
- Some billing not consolidated
Why they chose it
"had more function and better pricing at the point."
Byron L.
Verified UserComputer Software · 51-200 employees
No matter where I am, Pulseway can me keep our IT operations working smoothly.
Pulseway allows me to keep systems monitored around the clock and notify instantly in case of a problem. I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant.
- I cannot always be at every site where our servers and workstations are but Pulseway lets me monitor and manage systems remotely while I am far away
- The mobile app is a real lifesaver, I can check alerts or even reboot the system and push updates when I am out of the office
- Automation rules take over a lot of the repetitive maintenance so I can stop firefighting
- The web dashboard feels a little dated and slower when compared to others I’ve used
- I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right
- The reporting could be relatively more flexible, I’ve always wanted to build reports centered around certain clients or system groups
Steven W.
Verified UserAutomotive · 501-1000 employees
Please find another company, skip this one...
Verified reviewer
- I can honestly say I can not think of a single pro on this company
- Pulseway has been one of the most frustrating vendors we’ve ever worked with
- We originally used Pulseway RMM, but it was so unreliable that we moved to Datto RMM
- We also switched from Pulseway PSA to Autotask, which is outdated but still worked better
- Every time we tried to trade services, Pulseway only allowed it if it meant a higher monthly cost for us
- There’s no real flexibility—it feels like the only “partnership” they offer is when it brings them more money
- Even after you sign a contract, you constantly have to chase them to activate the services you’re paying for, and it takes days to get a response
- The pattern is clear: once Pulseway gets your signature, customer care drops off
- They don’t care about supporting you; they care about upselling you
- We’re locked in until 2027, but after that we’re done
- If you’re considering Pulseway, save yourself the headache
- The tools are unreliable, the pricing is rigid and always increasing, and the customer service disappears once they have what they want
Muhannad K.
Verified UserComputer & Network Security · 2-10 employees
Pulseway: A Remote Management Breeze
The overall experience has always been wonderful. I know a lot of people give bad reviews and experience regarding Kaseya with contract locks etc. As anyone would naturally would not like to be bound by contract, its their way of doing business and I respect that as they want to retain long term serious customers. I have always have a great experience talking to support and sales and they always understood my needs and were always ready for a quick call for better understanding my requirements, which is saying something in terms of support. A major shoutout to all my previous account managers and my current one [sensitive content hidden]. I have always loved our conversation, where you simply don't make it seem like a sales call rather a meaningful conversation.
- The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years
- Their Support and Sales team are patient and great
- Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay
- Occasional cohesiveness between the webapp and mobile app
- There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile
- The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago
- That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors
- The ability to restart a PC or check its logs while being away and remote itself is nuff said
- Improved notifications is also another aspect I would like to add
Why they chose it
"Mobile App, constant improvements to the product and service and great support!"
Randy G.
Verified UserBanking · 51-200 employees
A decent RMM product that's easy to use, and has features most
When the product worked, it delivers a good RMM experience, albeit a bit limited compared to other option. With simplicity comes a lack of granular control.
- Price, features and ease of use
- The product delivers most RMM features in an intuitive and easy to use fashion
- Performance and sales tactics
- The website would sometimes encounter performance issues/unresponsiveness
- Additionally, sales can be rather pushy
Why they chose it
"We didn't select it - we went with other products."
Adrian B.
Verified UserFood & Beverages · 201-500 employees
Pulseway RMM Review: User-Friendly, Powerful, and Feature-Rich
I've been using Pulseway RMM for a couple of years now, and I can confidently say Pulseway RMM is a game-changer when it comes to remote monitoring and management. The mobile app is for me its standout feature, allowing me to monitor and manage systems administratively from anywhere with just a few taps – super convenient for on-the-go tasks! Its intuitive user interface makes it incredibly easy to navigate, even for less experienced users. I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy tuning at a price I couldn't turn down. However, not including graphical remote desktop control for Linux systems is a huge missed opportunity that I hope the Pulseway RMM team will remedy. Overall, Pulseway RMM has greatly streamlined our IT management, transforming our productivity. Highly recommended!
- Ease of use / Intuitive UI - Powerful, feature rich mobile app - Integration with Bitdefender GravityZone EDR
- Lack of graphical remote desktop control for Linux systems
Switched From
Lack of robust RMM features and patch management; along with integration with third party software.
Why they chose it
"The mobile app features were unparalleled in comparison to the competition."
Christopher R.
Verified UserInformation Technology and Services · 2-10 employees
Pulseway provides an exceptional suite of services and support.
Pulseway has become an integral and indispensable part of our company's infrastructure. Pulseway provides rock solid solutions that are well supported and continuously improved upon. We are very satisfied with the services and support we receive.
- Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead
- Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to
- Most importantly, Pulseway has exceptional customer service
- Our account manager James Norris is outstanding
- James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support
There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential
Switched From
We had been using GoToAssist corporate for many years, however when LogMeIn bought it Citrix, there were many feature and licensing issues that made it unsuitable for our needs.
Why they chose it
"Pulseway combined the best feature set and licensing options."
Jean-Louis W.
Verified UserInformation Technology and Services · 11-50 employees
Wonderfull cost friendly management engine
I enjoy every aspect of Pulseway so far, the reporting works seamlessly
- All in one mangement engine, with sophisticated tools and templates
- Account managers are quick to repond and are always helpful
Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued
Switched From
I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time
Why they chose it
"Was not too fond of the overall product package"
Mathieu R.
Verified UserGambling & Casinos · 1001-5000 employees
Pulseway is a great remote management tool.
Verified reviewer
- Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful
- The real-time insight into workloads was a big advantage
- Some features feel like they require the paid tier to fully shine
- The free version is useful but limited for heavier operations
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