Purplepass
Review of Purplepass Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Purplepass
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Purplepass Features
Purplepass Integrations
Customer Reviews
See why people love Purplepass
Robin H.
Verified UserMusic · 51-200 employees
Fantastic experience with Purple Pass
A+. I remember when I was looking for a new company and the one I chose wouldn't answer their phones-they told you to talk to the "group," the way G--gle does, rather than be of help. When I finally reached someone, she said she could help once only. I was a potential new customer, and she didn't care. Horrible experience. Purple Pass is the antithesis of this experience. The people are so knowledgeable and friendly, and it's obvious that comes from the attitude of the [sensitive content hidden], who has been fantastic throughout the experience. Can't say enough good things about this company. Then as a topper, we get paid within a few days of our event end. Amazing!
- How responsive their team is when I need help
- If I can't reach a person because of the time difference, they promptly call me the next morning
- They've always been able to assist me with whatever I needed, and are endlessly cheerful in doing so
- I have a great IT guy who has suggestions and they are open to listening and implementing his ideas, if they already didn't have it in the works
- Terrific company
- It's a programming issue
- When we have a group discount offered, if people mix types of tickets, it doesn't encompass all the tickets
- They have to be all the same type for it to work
- This needs to be updated
- Otherwise, no complaints
- I love my rep, [sensitive content hidden]
Jason L.
Verified UserEntertainment · 2-10 employees
Purplepass is a smart choice for your venue
Purplepass has been an amazing find for our organization. We were looking for a ticketing system that would being just as intuitive for us as it was for our audience, while also being const efficient for both, and Purplepass could not be beat.
- Purplepass is a fairly intuitive platform, easy to navigate and it takes no time to set up a new event
- Their system is deigned with both the customer and the customer's audience in mind
- Their staff are always prompt and friendly and incredibly helpful when you have a question
- Best of all, the cost to our organization is zero, Purplepass service fees are minimal and can be absorbed by your organization or passed along to the audience member, so we just adjust out pricing to offset those small costs
- We have had no significant issues
- Purplepass has made adjustments for us as we needed them to and are working on updating some things that we had asked them about, again showing that they are responsive and have their customers best interests at heart
Switched From
AudienceView took fees from us every month on top of a fee per ticket, and their system was not nearly as organized or intuitive as Purplepass. The team at Purplepass was very responsive to us and made us feel at home.
Why they chose it
"We were impressed right away by the team at Purplepass, and services offered and the cost to our organization could not be beat."
Ariel I.
Verified UserEntertainment · 51-200 employees
Easy to use
Overall I've had a great experience with Purplepass and their customer support team.
- Purplepass is very user friendly, and it's also easy for me to set up when creating events
- I direct plays and musicals and they make it very easy to sell tickets and receive payment
- I wish there was a way to set up an event for one day at multiple times
- For example, a play that shows at 3pm and 7pm
- In order to do this, I have to create multiple links
Karla B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Purplepass is highly recommended
It was my first time using purple pass for my event and was overall satisfied with the process of setting up the link for ticket purchases.
- The ticket link set up was very easy to use and follow
- It guides you step by step and is easy to go back and make edits / adjustments
- I wasn’t particularly sure how I would be able to check in or scan tickets
- I did receive a master list of all tickets sold but was still unsure how I would be able to scan them
Switched From
It was recommended, it was easy to use and cost per ticket was lower .
Ronald H.
Verified UserEntertainment · 2-10 employees
Purplepass is the Best!
My overall experience with purplepass is that as long as I am in business, I will use it. It's easy and very effective.
- Purplepass is the most user friendly ticketing site we have used
- The support received is top shelf and always has been
- Implementing this into our events was very easy and the number of features Purplepass is right up there with all the rest
- We frequently use Purplepass for events especially in and around the bigger cities but the smaller markets are just as easy to integrate with our systems as well
- Can't use it enough
- The Purplepass system is the easiest system we have used
Switched From
Ticketmaster's customer support was non-existent
Why they chose it
"The support given at the onset and during my time with Purplepass was unmatched."
Charlie S.
Verified UserMusic · 2-10 employees
We're Glad We Switched to Purplepass
Based on our experience, we'd recommend Purplepass without hesitation to any event organizer. The functionality of the platform is excellent, and the price extremely reasonable.
- We especially appreciate the ease with which we can post events and develop ticketing options, with how-to videos conveniently embedded in the relevant sections of the template
- And patrons have commented on the ease of buying tickets through Purplepass, not always what we heard before we switched
- We also appreciate the wide variety of report customization options, because they ensure we can access whatever information we need and present it in whatever form is most useful for communicating with staff, board, or advertisers and funders
- Probably the feature we appreciate most is the exemplary customer service
- Reps respond immediately (and patiently
- ) with clear, helpful answers, and the resources in the online help center not only aid with specific issues but offer valuable guidance and tips for improving the ways we do business
In nearly two seasons, we haven't encountered any serous issues, particularly because Purplepass representatives have always helped us solve any problems quickly and effectively
Switched From
The performing arts department box office at the college that partners with us uses Purplepass. To make selling tickets to our events an efficient process for them, we switched to their system, and we've discovered plenty of advantages in making the change.
Cindy S.
Verified UserHigher Education · 501-1000 employees
Purplepass Ticketing Software
From the start, the staff have been professional and helpful. There is not a question too small that they won't help solve. If you make a suggestion to make a change to the software to make the system work better for you, they will always listen and send your thoughts up to the development team. A lot of times, you are not the only users who has a similar thought.
- Customer support is outstanding
- The working relationship we have with our Purplepass support tech is fantastic
- Responses to email, voicemail and phone calls are always prompt
- Changes to events are made in real time
- You can open and close sections of venues as needed with very little effort
- Our students enjoy the passcode feature so they can purchase tickets at their convenience
- When we first started with Purplepass, they didn't have a user manual
- An online user manual is now available to help with questions
Switched From
Cost of previously used software became prohibitive. Had been working with Vendini before they were acquired by AudienceView
Todd Q.
Verified UserHigher Education · 51-200 employees
Easy, Professional Ticketing Service
Overall, I would highly recommend Purplepass. Their system is incredibly easy to use, and our patrons are very happy with it as well.
- Purplepass Ticketing is very easy to use
- The process of creating a new event, and running the box office for that event is very intuitive - to the point where I was able to take over running things for my college Theatre Department without any training
- The few times I did run into trouble, there was usually a quick solution to be found in the various help guides
- When I did need to contact customer service, responses were very fast and solutions were immediately offered
- It makes for a very smooth experience for organizers and for our patrons
- The ticketing website looks very professional, and the seating charts for reserved seating options are great
- The new rollout for the box office POS also makes it easier to do comp tickets or to add promo codes at the box office window, which we love
I still run into occassional problems with hardware (mostly the ticket and receipt printers), but this isn't really an issue with Purplelass - it's just that Boca printers can be rather finicky
Switched From
Their system was clunky and difficult to navigate. Before that we were on
Why they chose it
"The new box office POS looked really easy to use."
Andrew M.
Verified UserHigher Education · 201-500 employees
Purplepass - Accessible, Efficient & Flexible
It's a most agreeable melding of accessibility and efficiency. I'm able to easily post new events, and also make changes as needed. Our patrons appreciate how much easier Purplepass makes their ticket-buying experience as compared to other systems. Purplepass is an excellent option for managing multiple facilities as we do at Pensacola State.
- I like the multiple ways in which Purplepass ticketing provides a user-friendly experience, not only for those of us who handle transactions on the sales end, but also for our customers
- Also, as the person who's in charge of numerous sales and show reports, I find Purplepass very helpful and flexible in enabling me to compile information
- I don't have anything negative to report at this time
Switched From
The switch from Vendini (not an option above) to Purplepass was made prior to my arrival at Pensacola State, but I've understood that the switch was considered a step up.
Sumanth R.
Verified UserNon-Profit Organization Management · 2-10 employees
end to end ticketing plaftform
Purplepass provides a comprehensive end to end ticketing platform for our non-profit's needs. The setup is easy. All options in ticketing like multiple categories, pricing options, coupon codes, sale open/close customization are provided. In addition, physical scanners and smartphone based scanners make it easy to checkin attendees on event day. The support from the staff has been excellent.
- Ticketing for the event can be setup as a self-service with the online web interface
- All possible options including multi day event, coupon code options, pricing categories and several customizable options make it a comprehensive platform
- The support is very responsive and often provides quick and simple solutions
At times the embedded ticket widget does not work as intended and we need to reach out to support to resolve it
Switched From
We used Paypal as a backend with our own custom front-end based on opensource software. As the organization's needs grew the opensource front-end lacked features and flexibility for the needs and hence we needed a more sophisticated platform. So, we made the switch to Purplepass.
Why they chose it
"Purplepass was chosen by my predecessor. However, after extensive collaboration with both teams to get the features needed for our organization, he decided to go with Purplepass."
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