Re:amaze
Review of Re:amaze Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Re:amaze
Re:amaze Screenshots
Re:amaze Features
Re:amaze Integrations
Customer Reviews
See why people love Re:amaze
Oliver M.
Verified UserA very modern take on customer support helpdesk, live chat, and customer engagement.
I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.
- Reamaze is one of those products that you wish you started using years ago
- This product has definitely evolved over the years
- I first used it back in 2015
- I'm back on it now in 2018 and it has matured in many ways
- It's much more than a customer service platform
- It also helps businesses with conversion optimization and its definitely moving into intercom territory
- Customer service is spectacular
- Reach out and you'll always hear back from someone
- Reamaze has a very unique design philosophy and it's not everyone's cup of tea
- Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it
- There's not a lot of handholding which can make it a bit tough on newcomers
Ian M.
Verified UserInternet · 2-10 employees
A lot of features for a good price
Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.
- Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base
- These two features were non-negotiable as they work in combination to solve customer pain points
- We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own
- Re:amaze seems like it's constantly getting new features without raising the modest prices
- Our small team has just two seats and most small companies can probably get by with just a single seat
- The mobile app is also useful if you want to handle some support cases on-the-go
- The only thing I don't love about Re:amaze is the knowledge base system
- The editor needs some love
- It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature
- But the editor itself just feels like it's a few generation older than it should be
- Switching between the editor and the code and the preview is clunky
- A live preview pane or just better handling for styling/inline code would be much appreciated
- Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles
- I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions)
Why they chose it
"Better price and more features (especially knowledge base)"
Matt m.
Verified UserMarketing and Advertising · 2-10 employees
Not quite there, but REALLY close to being a great support tool
Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!
- I loved how easy it was to setup and how the knowledge base integrated into the chat widget
- everything from the customer end looks and feels great
- The backed interface for the live chat is awful
- Ultimately we decided to leave because the chat function wasn't meeting our needs
Switched From
Intercom was way overpriced and Reamaze provided enough of the feature we were looking for to warrant the switch.
Christopher B.
Verified UserSporting Goods · 2-10 employees
Great product!
I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!
- Handling multi channel communication (including social channels) means only one place to log in to see all customer communications
- Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with
- Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time
- Plus so much more
- The only con is that I wish it was a bit more sales focused
- I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales
- If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well
Switched From
Reamaze was much more affordable with more features and a much better backend user experience.
Why they chose it
"NA"
George C.
Verified UserConsumer Electronics · 51-200 employees
Powerful All-in-One business software
Wonderful all in one client software that we have been using for our company for 2+ years.
- Multiple inboxes allows for 1 email client to be used for our whole business
- It is business oriented in that it provide reports and statistics
- Integrated live chat features can allow you to easily operate live chat support for your business
Larger reports take a while to download but its reasonable considering the amount of data in the reports
Switched From
needed to manage various business email accounts, live chat, and support from the Reamaze company.
Alex J.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great all around customer service platform
Reamaze has been great for us. Makes it much easier to communicate and answer our customers now. It also give us a great knowledge base for our customers so they don't have to contact us for simple questions.
- The many functions it offers
- Before this, we only had live chat software
- This incorporates live chat, our support email, and a knowledge base (frequently asked questions) for our customers
- Nothing really
- The only thing I can think of is that the chat bubble icon isn't very customize-able
- Only a few options
Switched From
Tawk.to didn't have as many features unfortunately. But it was a great chat platform.
Why they chose it
"Help Scout and Intercom didn't integrate with BigCommerce like Reamaze did."
Rohin S.
Verified UserRetail · 10000+ employees
Easy to setup and very powerful
Verified reviewer
The ability to understand your customer's experience and the chat functionality is very expansive
- The pricing could be improved upon as it basically offers you a beginners plan then a very expensive plan as you need to add more people to your team
- Feast or famine
Why they chose it
"It offers more functionality along with the tracking features makes this tool very invaluable"
Winston H.
Verified UserHigher Education
Great helpdesk platform with lots of features and awesome customer service.
Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.
- They offer all the features a growing company like ours need
- That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great
- They honor all grandfathered accounts which makes the entire service future-proof
- My favorite thing about Re:amaze is their customer service
- Absolutely top notch
Jeremy W.
Verified UserEntertainment · 2-10 employees
An outstanding client-support option for B2B
I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.
- After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need
- The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase
- The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried
- Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value
- Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles
- I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap
Michael J. M.
Verified UserMarketing and Advertising · 2-10 employees
Robust, Affordable, Highly Recommended
It's been great. Strong product - have rarely even needed to contact support.
That it's easy to use, but has plenty of features to make sure you can take care of customers
The only complaint would just be to have them make the launcher positioning easier to do within the app
Popular Re:amaze Alternatives
Re:amaze
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.