RegFox
Review of RegFox Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RegFox
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RegFox Features
Customer Reviews
See why people love RegFox
Kellie G.
Verified UserNon-Profit Organization Management · Self-Employed
RegFox uncomplicates the complicated
I've used for small events of 30 to large events of over 200 and the ease of use is very appealing, as is being able to pick what content you want on RegFox or just using as a registration tool / payment gateway.
- Pricing is ideal for any size event
- Our event had 24 price points - member/nonmember, group rate, early bird, general and late
- RegFox customer support spent time with me on a screen share and set things up with ACTIONS so all of our price points we set automatically in the system depending how many people were registered at the same time
- This saved countless hours of manually setting things up, manually registering teams, etc
- , in our own CRM that event management isn't as robust
- Ease of just including the info we wanted and having a link to create a button on our website to direct to register and pay
- Integrated well with our virtual platform Whova
- There isn't really any cons to using RegFox
- We've been very happy with both the admin aspect and registrant end of things
Switched From
MW was not going to be able to support the 24 price points our event had in a way that made it easy for us as the host and easy for those registering several individuals. When speaking to MW they also agreed that RegFox would be an ideal solutions.
Christiana S.
Verified UserHigher Education · 201-500 employees
Effective Platform & Excellent Customer Service
Overall, the system was easy to understand, and implement, but the lack of 24/7 customer service can be harmful to those events that are held on weekends. Additionally, for large institutions, set up and communication between representatives at RegFox can be somewhat slower than expected, which can present a challenge when you're on a tight deadline. However, the customer service (does not include the rep) during the week is phenomenal-- they are knowledgeable and speedy. The platform, once you get used to it, is easy to understand, but some of the conditional triggers are a bit clunky and hard to understand if you're not familiar with these types of systems.
- Amazing customer service through the chat-- I had multiple situations where I needed fast answers, and the customer service team was knowledgeable, prompt, and accurate
- The system is fairly easy to use if you're tech savvy, but if you're not, it might take a little bit of time
- Otherwise, the system is straightforward and dynamic, offering a variety of options to suit everyone's needs
- They are one of the few, if not the only one, that offers the ability to offer signable, verifiable waivers (instead of a terms of service checkbox)
- For registration, getting devices connected is super simple
- Excellent product
- Some of the reps take a little bit more time than I'd like to respond to emails and queries
- They have only one team member to specific departments, which means some processes for institutions may take a little bit longer (but if you're not in a rush, that's not a deal breaker)
Switched From
Eventbrite no longer offers any discounts to a NPO, and have very high rates. Their system is not very diverse, and has limited options. It doesn't offer a waiver system, either.
Kalyn H.
Verified UserOne of the most affordable in the business
Verified reviewer
- Planning events and keeping track of registrations got a lot easier with this app
- And even better, the transaction costs are much lower than most competitors
- The app does not integrate with a lot of new CRM softwares so make sure to check on that
- However, their reporting and exporting is intuitive so you can usually find a way around this
Amanda A.
Verified UserEvents Services · Self-Employed
This is the ONLY registration system you need!
Verified reviewer
- This system has all the power of much more expensive registration systems without the high price tag
- It can do everything you want, and make you look good while you do it
- Nothing
- It is great just as it is
- Nothing more to say here
Switched From
I hate Cvent - it is so expensive and overly complicated.
Fiona O.
Verified UserEducation Management · 11-50 employees
Event Registration
The group I am promoting our events to are not at all technologically savvy. B,y using RegFox, it is so easily for most of the group to register themselves without me having to walk them through step by step.
- I cannot say enough about the positive support from the RegFox team
- They are have been above incredible and one of the best I have ever encountered on a professional level
- I was so overwhelmed thinking about the events I am overseeing as there are many pieces to it
- The RegFox team has helped so much to alleviate the stress and so responsive to any question or inquiry I have
- While everyone I have talked to has been amazing, I must give a special thanks to [sensitive content hidden] who I have worked with the most for her patience and expertise in helping me navigate the system
I find the reporting system to be a little confusing but, as usual, the team has helped with that
Switched From
No longer supported by the University I work for.
Why they chose it
"University preferred."
Nina A.
Verified UserHospital & Health Care · 2-10 employees
An intuitive platform with an exemplary support team
AMAZING. INCREDIBLE. Nothing short of SUPERB. I must say that I do NOT use these words lightly. The nature of my work lends to a very realistic and grounded personality and approach to things. To reiterate, the support team I have interacted with so far, both [SENSITIVE CONTENT HIDDEN] were FANTASTIC!!! I would recommend RegFox without any hesitation whatsoever.
- Product Itself: As a first time user of registration platforms, this program is incredibly intuitive and relatively easy to use
- I use the term 'relatively' since there is a logic based action feature that requires a systematic approach as you set the actions
- When you're first using the system it takes a try or two to understand how it works
- The logic statements make sense however, and are very easy to set into actions once you get the hang of it - getting the hang of it took me about 20 minutes at the most
- Again, a wonderful program overall with easy setup and configuration with wonderful product support
- Support Team: I cannot say enough about how incredible product support is with this platform
- My needs were immediate, with plans to open registration in three days for an event that had two streams with multiple days and options to choose from
- As a personal initiative I was setting this all up - I'm a surgeon with no event planning experience requiring registration etc
- [SENSITIVE CONTENT HIDDEN] were ABSOLUTELY AMAZING - helping on the back end to correct action conflicts, touching base with their colleagues to see if there was an even better way of accomplishing the desired action, patient, thorough, helpful beyond anything I could have expected
- I was able to open registration in time and with confidence that all was in reliably working order, all thanks to their wonderful support
- THANK YOU SO MUCH
- Nothing comes to mind
- Where I was unsure, the support team was available and extremely helpful
Why they chose it
"Accessible pricing for a startup, accessible and live product support, ease of use, logic based action feature (an essential for me)"
Lisa C.
Verified UserSports · 2-10 employees
Former user
Customer service during pandemic unfortunately drove us away. While every business we interacted with gave us full refunds for event-related cancellations made at the start of the pandemic (spring 2020), RegFox was the one exception. As a NPO, we decided it was our responsibility to support our community during such troubling times, by providing full participant refunds on events we had to cancel. RegFox refused to refund fees we had paid them on the registrations that had to be cancelled due to the pandemic, thus positioning our organization in a net-loss. Months later, we were contacted by [sensitive content hidden], and told to book a call; “we want to hear from you; what can we do to make this right and get you back as a customer?” Optimistic about their outreach, we explained our situation again and communicated that our only request was for the registration “admin” fees be refunded to us, and they declined. As a result, we have found other lower cost registration options that do not cost a per-registration fee.
It is easy to manage multiple events, with landing pages, easily-customizable registration forms, and communications
- Sub-par customer service that over-promised and under-delivered
Switched From
More professional platform, more user friendly, more customizable, built-in payment fields
Chris H.
Verified UserReligious Institutions · 11-50 employees
Honest RegFox Review
Responsive customer service and support along with a well thought out interface from which to creatively set up our events.
- We needed a registration service that did not place its own branding on our events or allow advertisements for other peoples events
- Regfox fits our requirements beautifully
- Also, appreciate the ongoing improvements that RegFox continues to add
- Have not experienced any negatives in our use of RegFox
Switched From
We switched because Regfox allows us to brand our registration pages and does not force us to use their branding. Ease of use and a plethora of options were additional reasons for the switch.
Jessie H.
Verified UserEvents Services · 10000+ employees
Love RegFox - hate WePay
Other than the payment system issues (WePay), RegFox has been incredible.
- RegFox is hands down the best event registration system out there
- It's incredibly user friendly both for those designing the registration and the end user
- We love how easily it can be customized to fit all of our registration needs
- The payment management system which is a third party software is cumbersome and hard to work with
- We wish that RegFox simply had their own payment system
Switched From
Eventbrite simply isn't as user friendly and is hard to manage. RegFox made managing attendees so easy and we love the interface.
Mikel H.
Verified UserReligious Institutions · 51-200 employees
A Robust From Builder
Overall, RegFox is great for those who have an in-depth knowledge of form building and want the ability to customize forms. With some light training and practice with the platform, it can be a great tool in anyone's line-up for forms. JotForm also has a great and easy payment setup for collecting payments during forms, while even allowing for partial payments now and charging again later. The backend process is also very seamless and easy to use.
- I really liked the customizability of RegFox and it's in-depth, robust framework of customizing forms
- The conditional logic building on the form is very customizable
- I didn't like that it was as user-friendly as I'd hoped
- It can be a bit cumbersome to someone new at form building
Why they chose it
"RegFox was much more safe and secure with accepting and managing payment options for forms. It also has more robust features included in the form building compared to some of the other platforms we looked at."
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