RepairShopr
Review of RepairShopr Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RepairShopr
RepairShopr Screenshots
RepairShopr Features
RepairShopr Integrations
Customer Reviews
See why people love RepairShopr
Gary G.
Verified UserComputer Hardware · 2-10 employees
90% coded, but A+ For Effort!
I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!
- Once you learn how to use the software correctly, checking customers in and out is a breeze
- It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens
- There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages
- Super useful
- It feels like the software is ALMOST complete, but not quite
- I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times
Switched From
Needed something a little more modern for our store.
Christopher K.
Verified UserMechanical or Industrial Engineering · 2-10 employees
Excellent Tool to Implement Repair Tickets
Verified reviewer
It was a great tool for us to explore our options and keep our work days organized
The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago
Why they chose it
"Customer support was available almost all the time, answered all my questions and there was still a working/existing app at the time (which by the way, is very important to us)."
Burton R.
Verified UserRetail · 2-10 employees
5, 4, 3, 2, 1, this product is going downhill
This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be.
- When it works it’s pretty good
- If you are comfortable using all your own sms and email notiications you will probably be happy
- I used this software for nearly 5 years but am now switching
- The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service
- It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties
- Never a real apology or any money refunded for the service not functioning as it should
- Over the last 16 months multiple issues with not being able send SMS or emails
- Always
- 3rd party issue
- The fail to take responsibility for them selecting these partners
- The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice
- I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money
- If you are still with the service I wish you good luck
- If you are not with the service, be cautious
Joe K.
Verified UserMarketing and Advertising · 2-10 employees
Love RepairShopr
Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.
- I use RepairShopr with a client that runs a service business
- RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices
- The automation the software allows saves us a lot of time that used to be taken up with busy work
While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails)
Why they chose it
"Operated in a niche closest to what we needed."
Terrell M.
Verified UserInformation Technology and Services · Self-Employed
Good all around Customer management Software
I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.
It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich
- Some of the features are limited and payment gateway options are somewhat limited
- It's a good mix of services but you have to put time and money into it raising the cost in one way or another
Why they chose it
"Overall feature rich with easy pricing structure"
Christian B.
Verified UserComputer Hardware · 2-10 employees
Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!
I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.
- -Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all
- If this bothers you, you have a plethora of options that you can turn on, or turn off
- You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things
- -Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing
- -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up
- I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself
Joshua C.
Verified UserHighly recommended, easy to use and critical to any MSP
I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.
- Several years ago I was transitioning my business from daily PC repair to full MSP
- I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well
- I tried several solutions that didn't workout before I was lucky enough to find Repairshopr
- I now rely on RS as the foundation of my business
- Every estimate, invoice, contract starts with RS
- My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations
- I'm happy with my choice everyday and twice on "Feature Friday"
Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added
Christopher W.
Verified UserComputer Networking · 2-10 employees
Repairshopr Review
Great! Excellent customer service and great product that they add new features to weekly
- Ease of use
- Ability to text customers
- Price and customer support
- Lack of built in rmm
- Need additional addins to perform automated tasks
- Sync to quickbooks works sometimes
Switched From
Price and features
Why they chose it
"Price and support"
Evan O.
Verified UserHas made work flow and organizing customer and job information easy.
Verified reviewer
- Consistent stream of new features based on customer interest
- Easy to learn
- Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device
- Easy to setup for the first time and yet extremely customization
- Once in a while some minor functionality is lost on Friday while new features and updates are being installed
- This has not stopped us from operating normally
Manny P.
Verified UserBest Computer Repair Software
Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny. Great for small business owners.
- User friendly client repair tickets cloud console
- You can be up in running in minutes
- This is a great company with a lot of potential that cares
- I put a suggesting for them a year ago and they did good by providing a mobile version for technicians
- You can setup 2 step authentication, so your documents are secure
- Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone
- Company looks like is heading into the mobile market
- Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market
- Besides that I have no compliant's as a standard user for over 3 years
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