ResNexus
Review of ResNexus Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ResNexus
ResNexus Screenshots
ResNexus Features
ResNexus Integrations
Customer Reviews
See why people love ResNexus
Mark S.
Verified UserHospitality · 2-10 employees
Resnexus. Fantastic Property Management System
We wouldn't use any other reservation and property management software. We are very happy.
- Easy to use and does everything you can want
- Customer service is fantastic
- Nothing is too much trouble and always very happy to help
- Nothing
- And that is after using it for 10 plus years
Garrett O.
Verified UserHospitality · 2-10 employees
Resnexus, the "ONE" system, that "Gets It DONE!"
FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT!
- Resnexus, This is a fantastic system that just keeps getting better and better
- We started in 2015, after having relentless double bookings and booking failures with our previous system
- We have not had double booking issues with Resnexus
- We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game
- the new Zift and other processing that they are associated to are also fantastic
- One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC
- I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering
- If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned
- they state it was the worst mistake they ever made in their business
- I feel as though Resnexus is the best part of my buisness, true partners
- Well
- this is difficult
- The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service
- Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs
- To much noise in the data and not useable information that clutters the screens
Switched From
double booking, lack of integration, no marketing, no real services offered, they didn't care about our business
Why they chose it
"Customer service, Responsiveness, integrity, innovation and continual improvement."
carolyn l.
Verified UserHospitality · 2-10 employees
Owner Hudson B&B
The best!
- The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus
- Tried Eviivo much to my dismay and Think, no comparison
- What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus
- Best technical support ever
- There are no features that I dislike
- It was relatively easy to integrate other booking platforms, i
- e
- , booking
- com and authorize to connect with InnPayment
- The integration with bookings is flawless with NO double bookings or charging errors
Switched From
RezOvation was sold and Eviivo was the transition recommended. Terrible experience, chaotic, little to no technical support! Think is used by some local hospitality sites but after some additional research we hit upon ResNexus.
Why they chose it
"See above."
Gloria T.
Verified UserHospitality · 11-50 employees
Absolute best booking management system out there!
I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly.
- The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers
- The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success
- I honestly can say that there is nothing that I do not like about Resnexus
- The customer service is second to none and the software is so reasonably priced
Why they chose it
"Resnexus's staff, onboarding, and pricing is second to none!"
Tammy B.
Verified UserHospitality · 2-10 employees
Angels at ResNexus
I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community.
- I purchased my iconic motel in the winter of 2020
- Four weeks later the country would be gripped with a world wide pandemic
- I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on
- It was a very challenging time, but the one shining vendor that stood out was ResNexus
- I had met with several website/reservation system vendors but the staff at ResNexus was simple the best
- They were professional and really listened to my vision for website
- One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches
- The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family
- Every time I call ResNexus I speak to kind and helpful staff
- There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks
- I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups
- I since have hired an accountant who takes care of the transfers
- Even she says its a struggle and can only do it in small batches
- The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months
- They can do it with items, but there is no way to calculate the shipping based on the address and etc
- So we never got that off the ground
Why they chose it
"So easy to use. Did not need to be a nuclear scientist to figure it out."
Chris H.
Verified UserHospitality · 2-10 employees
Perfect for small hotel operators like me
It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them.
- I like how easy it is to use
- I also like their support/help desk
- The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks)
- Not much to dislike
- Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property
Switched From
Beds24 was cheaper, but was cumbersome to use. And technical support was only forums or email them and wait for a response (often more than 24 hours).
Why they chose it
"More expensive to get started and harder to use."
Mike D.
Verified UserHospitality · Self-Employed
Thoughts from the NC mountains.
Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good.
- User friendly from the operators stand point
- They are always innovating and improving their product
- Great and Friendly support
- Some guests have had problems with the online booking engine
- When selecting a room, if unavailable, they assume nothing is available
- A mor concise single page/screen showing availability might help
Switched From
The old product did not have online reservation capability.
Chris S.
Verified UserHospitality · 2-10 employees
With some work on basic shortcomings, ResNexus would rule this sector
Overall, it's been challenging to get the tool to do *exactly* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus.
- Attitude goes a long way, and our support team earns our business every day
- Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work
- They are extremely professional and unflagging in staying positive, even when things aren't working right
- There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion)
- I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features
- To the credit of our support team, they do take this into consideration and have worked on stuff over the years
Why they chose it
"Overall value, features, reporting, and the support team."
Diane W.
Verified UserLeisure, Travel & Tourism · 2-10 employees
Should have used ResNexus years earlier
I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with.
- I love the OTA integration that keeps my reservations from double booking
- My past system had me manually adding from other platforms with the risk of double booking and angry customers
- Some what complex but once you learn all the features it is extremely powerful
- The support staff is always there to help even if you ask the same question a few times until you learn the system
Switched From
Poor system, no flexibility. Email support worked well but you had to wait for responses.
Why they chose it
"Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB."
Sharon G.
Verified UserHospitality · Self-Employed
Best team there is, go for it make your life earier with ResNexus it's so easy to use.
The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend.
- Product & customer suppost has been second to none & I mean it
- Been in the tourist industry all my life & these guys are the best
- It is a great simple product to use
- Great easy set up all done for you if you need
- Training was great on use of products
- Custumer service is within seconds sometimes or minuites or a phone call
- OMG amazing
Switched From
So I could connect to Google bookings & the ResNexus has more options available.
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