Retail Pro
Review of Retail Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Retail Pro
Retail Pro Screenshots
Retail Pro Features
Retail Pro Integrations
Customer Reviews
See why people love Retail Pro
Jose Miguel S.
Verified UserComputer Software · 11-50 employees
Full Stack Retial Software
I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.
- I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user
- but for the good
- Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business
- As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules
- About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see
- It is the full package
- One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa)
- Cost, period
- But you are paying a Porsche for a Porsche, you know what I mean
- This is a serious Retail software, for serious Retail business
- You can use it in small business as well, as its perfectly scalable
- So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro
Why they chose it
"Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus."
Alberto N.
Verified UserFood & Beverages · 11-50 employees
We are still trying it
Verified reviewer
- Retail Pro is a user-friendly software that fulfills all my requirements effortlessly
- I encountered minimal issues, and whenever there were any, the support staff promptly resolved them
- What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business
- The software, combined with knowledgeable business partners, ensures success in the retail industry
- The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items
- Retail Pro offers improved and informative support that is focused on knowledge-based solutions
- However, I found the user information available on the portal to be lacking, which was disappointing
- Additionally, the software's database recovery process, particularly on the main server, can be time-consuming
- Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process
- While the software generally functions well, there is room for improvement in making certain basic features more user-friendly
Julius K.
Verified UserCivic & Social Organization · 51-200 employees
Just like the name it's easy to use.
POS Easy just like the name has made our transactional tasks easy to do as well as monitor.
- Very simple to use, offers free demo which is critical for training, it's CRM feature works great for connecting with long-term customers, the android application works great as well as on other operating systems, the automatic inventory transfer makes it easy to connect with different stores
- Very fast customer support team
- Although they offer free demo a free trial could do better
- They also need to add some more features but on functionality I got no problem
Dale J.
Verified UserFurniture · 2-10 employees
Retail Pro
We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.
- Easy to navigate and does what I need it to do
- Minimal issues with the software
- When we first started using it and issues would arise the support staff was always available
- Needed more hands on tutorial classes up front
- There are a lot of things the software is able to do, I just don't know how to use it
- "Reports" feature is not very user friendly
- Support staff or sales person should follow up each year with updates and latest technology and no one does
- They did the first few years but not any more
Verified Professional
Consumer Goods · 201-500 employees
functional not flash
Still in use as it functions well, just needs an update
easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space
The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look
Sharon F.
Verified UserRetail · 11-50 employees
Retail Pro 9
We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.
- Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen
- Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues
- A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created
- When using central gift cards, scanning cards always creates a "
- " after the last number
- Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily
- Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains
- Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available
- Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks
- Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro
- Lots of bugs still in the software that haven't been addressed
Alicia W.
Verified UserRetail · 2-10 employees
Retail Pro is a trap! If you are a small business- RUN!
I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life!
- I have used retail pro v8
- 5 for many many years
- It had been reliable for the most part
- COST
- It is way too expensive to maintain for a small business
- I have been stuck in this software for years unable to update or upgrade it anything
- Difficult to migrate to a new POS system because would lose historical data
- I feel bamboozled
Why they chose it
"Was optimistic"
Natee M.
Verified UserRetail · 11-50 employees
Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product.
It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!! We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks!
- Ease of use interface
- Multiple stores capability
- - It could not even calculate inventory correctly
- - Regional Support is extremely slow and local solution provider could not help much
- - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports
- - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database
- - Slow
- - We have been using it over a year just to find out that either the product or the implementation is sub standard
Switched From
Want a more powerful, non full accounting, more retail-oriented and user friendly software.
Laura F.
Verified UserRetail · 11-50 employees
Stay away
It’s been terrible all around.
- Detailed reports are very good
- A lot of options
- Customer Support is non existent
- Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service
Dawne T.
Verified UserApparel & Fashion · 11-50 employees
Retail Pro ver. 9.4
Apparel & Fashion
- After using Retail Pro ver
- 8 for 13 years, version 9
- 4 does have some extra features that make getting needed information inside the program without running reports
- You can customize screens and documents
- The software is fairly intuitive
- Conversion from version 8 to version 9 went smoothly without loss of data
- The check in/out function of the software is improved in 9
- 4
- Maintenance of data is much easier in this version and corrections can be done while users are using the software
- Retail Pro version 9
- 4 is VERY, VERY slow
- The Purchase Order piece of the software has many bugs and the company is not responsive to fix them
- The reports are inadequate and no customization is allowed without purchasing third party software
- Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report
- Basic information is unavailable in the reports delivered with the software
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