Revel Systems

I really like the inventory management system, which worked well for managing bar inventory

• All the monthly SAS fees can really pile up for larger accounts like myself
• Enterprise level back end reporting could be better

• The backend takes a bit of a learning curve
• It will take some time to learn how to operate and get used to he format

• The UX for making your menu is much much less friendly than other products on the market
• Every single improvement that Revel makes requires an extra monthly subscription to access it
• Don't expect any free upgrades
• And now a paid subscription to access data that is more than 12 months old
• Are you kidding me
• How about closing out your books at the end of the year, or insurance audits
• This is ridiculous

• Pretty much everything else was horrible
• Reporting, customer service, adding products and modifiers was a nightmare
• Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something
• This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold
• All while trying to run your business

• Everything
• Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping
• That was falsely sold and they are in breach of contract unable to fulfill the terms
• The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company
• Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing
• They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges

• Difficult training the staff all the nuisances in learning the system
• Managers also had a difficult time with the reports

• The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to
• So we lost all the initial investment into it and no recourse

• It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point
• $12/month/store to look up sales data beyond a year back
• This is extremely problematic for accounting purposes
• We're already paying $6,000 annually for the service and various add-ons
• come on
• But, we're locked in now - what's another $144/year
• Pfft
• They recommended a gift card solution that, $500 later, didn't even work
• We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account
• Quickbooks integration is garbage
• Networking for the POS systems is a mess
• Reports are fine, not great

• Poor system for retail inventory
• limited uses